The Complaining Cow releases new edition of bestselling consumer rights guide

Third edition of the popular book – Now updated for Consumer Rights Act 2015

Helen Dewdney, The Complaining Cow consumer campaigner and blogger at www.thecomplainingcow.co.uk has rewritten her Amazon bestseller “How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!” to reflect the latest changes in consumer law.

The Consumer Rights Act 2015 comes into force on the 1st October 2015. It consolidates a number of laws including the most commonly known Sale and Supply of Goods Act 1994 and Supply of Goods and Services Act 1982. The new law also takes into account distance selling and digital goods.

Dewdney hopes that the new edition of the book will help people assert their increased legal rights and not be fobbed off. Consumers are now protected buying downloads for example. With a section on typical fob offs and how to deal with them, as well as covering the many consumer Acts of law, advice, real life examples of complaints and templates, the guide to complaining effectively has been well received.

Paul Lewis, financial journalist, says

“Buy this book. And next time a shop or bank or holiday firm fails you, take it off the shelf, find out what to do, and complain. Always write (“I don’t do phone calls”), quote the law they’ve broken (each section begins with a thorough guide), state clearly what you want (everything plus compensation), and end the letter with your next step if you don’t get it (right up to court action). How to Complain is by turns homely and thorough. Helen Dewdney has complained about every kind of poor service and, from what she says, always wins. She knows precisely what her rights are and how to get them. How to complain is in itself a model. The title is accurate. And it delivers what it promises. It should strike fear into any firm that doesn’t.”

The #Tescofail Saga Ends. (Until the next one)

The Complaining Cow and Tesco legal action

I took Tesco to court. I won.

Well, the cheque didn’t arrive, even after 14 days from receiving the letter. (If you are new to this blog and my court case against Tesco where have you been? See here and the follow up!) Oh was it tempting to send in the bailiffs! I soooooooooooooooooo wanted to do that! But I was worried that the cheque may cross and that I would still have to pay for the bailiffs!! So the lovely solicitors at A P Bassets advised that I wrote to the woman who said that the cheque would be with me within 14 days. So I did. She apologised and said that the cheque had been requested from the accounts department. No evidence or explanation for why it wasn’t raised though! But it was requested “again” and I got it 2 days later. Shame really.

I really think these stores should use my consultancy services don’t you?! Seriously. I can see problems and bad service everywhere. Who is better placed to advise on improving service and sales? Hmmm? Who, who?!

Till the next time Tesco!

The Complaining Cow’s history with Tesco