Third edition of the popular book – Now updated for Consumer Rights Act 2015
Helen Dewdney, The Complaining Cow consumer campaigner and blogger at www.thecomplainingcow.co.uk has rewritten her Amazon bestseller “How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!” to reflect the latest changes in consumer law.
The Consumer Rights Act 2015 comes into force on the 1st October 2015. It consolidates a number of laws including the most commonly known Sale and Supply of Goods Act 1994 and Supply of Goods and Services Act 1982. The new law also takes into account distance selling and digital goods.
Dewdney hopes that the new edition of the book will help people assert their increased legal rights and not be fobbed off. Consumers are now protected buying downloads for example. With a section on typical fob offs and how to deal with them, as well as covering the many consumer Acts of law, advice, real life examples of complaints and templates, the guide to complaining effectively has been well received.
Paul Lewis, financial journalist, says
“Buy this book. And next time a shop or bank or holiday firm fails you, take it off the shelf, find out what to do, and complain. Always write (“I don’t do phone calls”), quote the law they’ve broken (each section begins with a thorough guide), state clearly what you want (everything plus compensation), and end the letter with your next step if you don’t get it (right up to court action). How to Complain is by turns homely and thorough. Helen Dewdney has complained about every kind of poor service and, from what she says, always wins. She knows precisely what her rights are and how to get them. How to complain is in itself a model. The title is accurate. And it delivers what it promises. It should strike fear into any firm that doesn’t.”