Well, the cheque didn’t arrive, even after 14 days from receiving the letter. (If you are new to this blog and my court case against Tesco where have you been? See here and the follow up!) Oh was it tempting to send in the bailiffs! I soooooooooooooooooo wanted to do that! But I was worried that the cheque may cross and that I would still have to pay for the bailiffs!! So the lovely solicitors at A P Bassets advised that I wrote to the woman who said that the cheque would be with me within 14 days. So I did. She apologised and said that the cheque had been requested from the accounts department. No evidence or explanation for why it wasn’t raised though! But it was requested “again” and I got it 2 days later. Shame really.
I really think these stores should use my consultancy services don’t you?! Seriously. I can see problems and bad service everywhere. Who is better placed to advise on improving service and sales? Hmmm? Who, who?!
So I went to court. I won. Jolly good. While I waited for Tesco to pay up I thought I’d have a bit more fun at Tesco’s expense. Well why not? Firstly I drummed up some interest on Twitter for the post I published the following Monday. Over 100 tweets and rt’s that I know about, thousands of views of the blog post and how #Tescofail wasn’t trending I don’t know! Thank you to everyone who joined in the fun last month!
Then I thought I’d have a bit more fun. Would you call it being vindictive? Yeah well whatever…!
Involving Sainsbury’s in the Tesco court case aftermath!
I emailed Justin King the CEO of Sainsbury’s. I sent him the link to how he had previously dealt with a complaint and link to The Complaining Cow V Tesco. Within hours I had this response:
The sort of response I have come to expect from Justin King.
And the response to the same from the Tesco CEO?
I wrote to the CEO of Tesco and got the response I expected from him too. None. I sent him the links to both posts, same as Justin. I did add “Such narrow-mindedness and disregard for customers is probably a main reason for Tesco’s decline. Perhaps supermarkets should listen to customers, particularly those who complain and know how to get feedback from others who complain rather than treat them with such blatant ignorance. People are beginning to fight back against such treatment don’t you think?”
Two days later I got a response from the Customer Service Executive. I won’t bore you with the whole email correspondence but it went something like this:
Them: Sorry to hear about The Complaining Cow’s experience, we can’t comment on competitors, working to improve services, if you have any specific concerns will investigate.
Me: Notice you referred to post about Sainsbury’s but not the one about the court case! Noted gave CEO chance to respond on posts about him but he didn’t take it up. Try reading the posts and responding.
Them: Sorry CEO can’t respond to emails personally. (Funny how Sainsbury’s CEO can isn’t it? Oh and aren’t they doing better financially?) If the customer would like to contact them directly they’ll look into the post.
Me: Look a the email address, I am the customer…
Why Tesco hadn’t paid court order
Anyway, in the meantime I was told that I would receive the papers within a week and Tesco had 14 days from judgement to pay. Annoyingly, 14 days came and went and still no papers. I telephoned the court and was told that the Judge should not have told me that. Oh right Missus Stroppy Pants, you going to tell him that? No, she decided to tell me. Mistake. I might let the Judge know that apparently he is wrong and she is right. What do you think? Apparently administrators at Bow County Court think that it is okay to send out the papers on the date that I should have received payment. This means that the defendant who didn’t turn up at court wouldn’t know how much to pay either until they received the papers the same day. So, I could have sent in the baliffs on the 14th day, or rather the 15th day when I actually got the papers. That would have been funny. But they didn’t know how much to pay or even what the judgement was!
On the 29th June I received a letter from Tesco stating that a cheque was in the post and that the order was not posted until the day after payment should have been received. Far be it from me for being pedantic but actually it was posted on the day payment should have been received. Anyway, I am being kind. I know, I know, out of character. I will wait 14 days from them receiving the order and then, then if I don’t receive payment I’m sending in the bailiffs…….