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Press Release: Consumer Champion brings light to Black Friday

BFBlack Friday started in America in the early 2000s, found its way over here through Amazon and is now everywhere. However, last year saw near riots in some British supermarkets as people fought over items that they often felt later they didn’t even want or need!

So how can you ensure that you don’t get sucked in to things just because of the discount and be stuck with it, or make sure that you do get the best discount on what you do actually want? Helen Dewdney, The Complaining Cow, blogger and author of the bestseller How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! has some tips.

1) Make a list
Start a list of things you want and/or would consider buying and add to it as you think of things. Have a list of likely stockists and current prices. Use comparison websites to find these. Then do it again on Black Friday and find out if anyone has it in the Black Friday deal. Remember that some stores may be cheaper than another’s Black Friday deal. This preparation will stand you in good stead when you come to shop when the day comes as it will be quicker to go through stores.

2) A promise is a promise?
Remember that some stores have a price promise but this doesn’t always mean online as well, it could be just in store. For example, John Lewis will not price match online only retailers or mail order companies.

3) Not just one day
Don’t look for bargains just on Black Friday, many retailers are spreading their deals and have been running them throughout November such as Amazon.

4) Know your rights
Under the Consumer Rights Act (CRA) 2015, the item must be of satisfactory quality, match the description be fit for purpose and last a reasonable length of time. This is the same for goods in sales, flash or otherwise.

5) Get a gift receipt
Under the CRA, you have 30 days to get a refund if the item is in breach of the Act after this time the retailer can insist on repair or replacement but you have up to 6 years to claim if considered reasonable. So if the item is for a gift, get a gift receipt or let the recipient know that you have the receipt should anything go wrong.

6) You can change your mind online
You are not entitled to a refund if you simply change your mind so buy wisely! However, when buying off premises (such as online) you have 14 days from when you receive the item(s) in which to change your mind under the Consumer Contracts Regulations 2013. Check the terms and conditions for returns though as you may have to pay return postage if the item is not in breach of the CRA.

7) Spread your risk
Sometimes shopping early will get you some fantastic deals, but as some stores start, other companies may follow suit and match price or reduce prices further so there is no ideal time to buy!

8) Budget carefully
Have a price in mind for the amount(s) you are prepared to spend on an individual or total items. It is easy to get carried away especially in store as retailers put out items to entice you to spend more and that’s when you are most likely to buy things you don’t want or need! Keep an eye on your list of items and prices!

9) Cyber Monday follows Black Friday
Don’t forget Cyber Monday! There will be more bargains to be had. Also remember that bargains won’t stop after this time, in fact as retailers reassess sales there will be many reductions on a wider variety of goods over a longer period of time.

10) Watch out for extras
Under the Consumer Contracts Regulations 2013 retailers are not allowed to charge you for items they put in your online shopping basket or that you have bought as a result of a pre-ticked box. It is still happening, so keep an eye out for this and report them when and if you see it!

Christmas Topical ways to save money

The top 10 tips for winning in the sales

Boxing Day sales seem to start earlier and earlier every year!

Making sure you know how to get the best deals, using your time wisely  and knowing what to do when things go wrong will help you grab the best bargains.

shopping rights Christmas sales

1) Plan what you want

Make a list of things you would like to buy. Don’t fall foul of the pack mentality that we often see on Black Friday, such as people fighting to grab the “bargains” and then saying “I didn’t even want a telly”.  It is not a bargain if you don’t really want it.

2) Where can you buy?

Make a list of the stores where you are likely to find bargains. If you are going out to shop, work out the best route to do. This will save you the most time. It allows you to leave a purchasing decision and return to shops which you after seeing other stores.

3) Do your online research

Using your list, look up all the stores likely to have sales. Mooch around the sites making a note of things that you would like if they were in the sale. Even put them in your basket so they are in there ready before other people if you intend to start at 12.00am on Boxing Day or the day the sale starts!  Be absolutely sure that you on a legitimate website before ordering or putting in any personal information.

4) Think about the future!

Think of the year ahead and presents that you will need to buy. Things like jewellery, toys, games and toiletries are always discounted everywhere and don’t have a “best before” date!

5) Compare prices

When shopping online use your list of items and compare prices. Just because it is discounted it does not mean that it is the best price. Use comparison websites too, or simply put the item into Google and see all the places the item is also sold.

Camel Camel Camel is a site that tracks prices on Amazon, for example. Check this first to see if that bargain really is a bargain. Has it ever been cheaper? The site will also send you alerts.

6) Know your rights

When purchasing items online you now have 14 days in which you can change your mind and return the item under the Consumer Contracts Regulations 2013.  If the item is faulty the retailer has to pay for return postage. If you just change your mind then it will be down to the retailer’s Terms and Conditions which will be provided on their website.

More at Your rights, mail order, online and deliveries

7) Watch out for delivery costs

High delivery costs might make the items less of a bargain compared with another website. Some of the bigger and better-known stores will offer free delivery for orders over a certain amount. Simply order something else to reach the free delivery amount. For example, a gift you can put away or something you know you will need in the future and bingo, you have free delivery. Or use the “free delivery to store” option, so that you’ll still get to the bargains in time but should have a few days grace in which to pick up the item(s).

8) Know your consumer rights

Whether purchasing items in the sale or not, if you return an item because you changed your mind or it is an unwanted gift then the retailer does not need to refund the cost of the item. (Many of the bigger retailers will, however, usually by voucher and at the cheapest price the item has been sold at). However, if the item is faulty, unless the fault was pointed out at point of purchase (e.g. this jumper is discounted because of a mark on the sleeve) then you are entitled to refund, replacement or repair.

Under the Consumer Rights Act 2015 goods must be delivered within the time frame agreed with the seller. If one hasn’t been agreed (you have agreed a time frame if the listing supplies a time frame) the retailer must deliver ‘without undue delay’ and at the very latest no more than 30 days from the day after the contract is made. After this time you are entitled to a full refund.

9) Keep proof of purchase

You do not need to have a receipt but you do need a proof of purchase. So, a credit card bill, for example, is fine if you are returning goods.

10) Delivery Deadlines

If the retailer does not keep to its promised delivery deadlines then you are entitled to redress.


Good luck in your bargain hunting and don’t be fobbed off when complaining! You can find lots of tips around my blog and of course in my book!

PS: Don’t forget to use a cashback site when shopping online. The best I have found is *Topcashback.

*refer a friend

And bargains all year round…


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