How to complain about financial institutions

How to complain about financial products and services

So much can and does go wrong when you’re dealing with a financial institution! This post will signpost you to various posts on The Complaining Cow blog which will help with most bank/credit card and insurance problems.

2 piggy banks,coins in two jars credit card and machine to pay

The Financial Services Regulations 2004

Financial products are covered by the Consumer Rights Directive 2013. These regulations cover the sale of most financial services that take place at a distance (such as online), directly,or through an  intermediary such as an insurance broker. Generally, you have 14 days to cancel starting from the day of purchase. There are some products where you don’t have the right to cancel, e.g. where the price of the service depends on fluctuations in the financial markets.

For pension products, you get 30 days from when you enter into the contract, and for life insurance you have 30 days from when you’re told that the provider has agreed to accept you for cover. f you decide to cancel, you should receive the payment within 30 days of the date that you notify the company.

How to complain about insurance

How to save money on your car insurance tips for saving money before you take out any insurance

Do Morethan just comparison websites for insurance quotes! case study describing how you can come unstuck if you don’t do your full research when purchasing insurance

Warning about insurance procedures how to complain when an insurer doesn’t want to pay out

Banks and credit cards

How to increase a bank’s offer of redress case study where first offer of redress from bank was increased

Who else wants to get back those bank charges? how and when you can get back bank charges

How to ensure banks don’t break the Misrepresentation Act 1967 case study being wrongly charged commission for travel money

A guide to credit and debit cards and the Consumer Credit Act 1974 how you can get money back for goods and services from your bank or credit card company

VISA outage – what you need to know covers what you need to know if your credit card provider’s system goes down

credit cards in a black wallet

Using finance to purchase items

Everything you need to know about financing your car purchase the different ways of financing your car and what to do if you encounter problems

Taking things further

Why use the Financial Ombudsman? a guest post from a lead ombudsman on how, when and why to use the Financial Ombudsman

Gift cards

Looking a Gift Card in the mouth? all you need to know about your rights regarding gift cards

Looking a Gift Card in the Mouth

Payday loans

Everything you need to know about Payday loans guest post regarding information about your rights regarding loans

Bright ideas for complaining about Brighthouse (& avoiding them in the first place!) refunds and rights regarding Brighthouse

More help and advice on effective complaining

Why you should write not ‘phone to complain effectively the importance of writing not phoning when complaining

Top 20 Tips for Complaining Effectively

For more help on complaining effectively see Top 20 Tips How to Complain!

 

Cover of How to Complain updated 2019 large cow logo

 

For masses of information, tips, guidance, laws and regulations and templates GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!

 

 

 

pink piggy bank and coins how to complain about financial products and services

 

 

Keeping the festive cheer in Christmas shopping

Can you save money when shopping this Christmas?

10 top tips for getting the best Xmas bargains! on Xmas paper background

Black Friday (week) and Cyber Monday are now over. How do we get the best prices for our Christmas gifts this year?

It is still possible to find the bargains and save money!

Here are my top ten tips to help you save money and make sure you are getting the cheapest deal when shopping either online or in stores this Christmas!

 

10 top tips for saving money when Christmas shopping

  • Make sure you have a list, even if it is just a list of names, budget and possible ideas. This will stop you panicking, over spending and buying unnecessary items!
  • If you know you will definitely be buying from certain stores or before you shop online check out Zeek* where you can buy and sell gift cards. You could literally get free money! Discounts usually range from 2 – 10% off, depending on popularity of the store. Update 07/02/19 looks like going into administration.
  • Look out for discount vouchers and codes. There are numerous websites out there, just search for the store you are shopping from with the words “discount” or “voucher code” and look through a few. For the bigger stores there’s usually something, even if it’s just a free delivery code!
  • Use cashback sites such as Topcashback*, Quidco*, and Kidstart (Kidstart cashback goes to your nominated child’s bank account).  Sign up for free and use which ever one gives the biggest cashback! (Be aware that some may not work with additional discounts so don’t rely on this).
  • Install Pouch which is a browser extension which was shown on Dragon’s Den. It claims to notify you any time you are on an online store for which there is a discount code.
  • Use price comparison sites which aren’t just for financial products, such as Pricerunner and Idealo. These will cover the well-known and less known online stores for the price on the same item.
  • Sign up for emails to get the best offers first, many will email you early with discount codes, so you can use before they go out of stock!
  • Don’t be tempted to buy the accessories with the item from the same place! When the pop up flashes “buy the batteries” don’t do it just for ease. Any saving you make will get spent on the batteries, so buy them from somewhere else. Unless they are cheap!
  • Remember you are always covered by the Consumer Rights Act 2015, where goods must be of satisfactory quality, be fit for purpose and match the description, whatever price you paid for the item!

Presents after the event

Christmas presents, returns – your rights gives you everything you need to know about what you can take back when.

returns – your rights

What to do with the ghost of Christmas Present? lots of ideas about what you can do with unwanted presents… more than just regifting!

How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!

 

 

Don’t forget How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS! makes a great present!

 

 

 

 

 

 

 

*referral links which means when you sign up (for free) you’ll get a few quid and so will I. then generate your own referral code and share on social media and you’ll make a bit more!