First grab a cuppa and a biscuit.
This should be an interesting survey! Let’s see how many people really complain, what you complain about what you complain for and why you complain and do you do it effectively? Should take less than two minutes to complete. AND you will be taking part in a national survey of great importance! Be part of a survey that may be analysed in all the media! Please answer the questions honestly regarding what you do and not what you think you should behave! Thank you
Thank you now, if it is wine o’clock have a glass of wine. If not cuppa and chocolate!
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Once upon a time, a Christmas time in fact, I got a parking ticket. I don’t like getting them. I caught the parking warden writing the ticket. I told him that I had had to queue for a ticket and look it was in my hand (along with rather a large bag of shopping it has to be said!) The warden took a photo and told me that he would make a note of it and I should appeal. So I did.
I appealed. I got no response. Now, if you have been following this blog for a bit you know I don’t like that. I don’t like it all. So… I…. complained!
I emailed Waltham Forest and said “Oi, I’ve appealed why haven’t I heard from you? It’s past the time you should have responded by.” Might not have used those quite those words…
Three days later I received a letter telling me that because I hadn’t paid the fine it was going up to £60. Oh no it wasn’t! (Well it is pantomime time!) So, I wrote again telling them to have the courtesy of responding and to look through the correspondence!
Got an auto response. Sigh. So emailed again and started to pull out some new weaponry. Emailed the CEO. Always a good one -- speeds things up somewhat! Threatened to tell portfolio holders in the council. Might actually have just done that… Guess what happened? Immediate right off payment.
Now the lesson for you here is this. Even if it is possible that it has been issued correctly, it is quite possible that the powers that be won’t process your appeal properly, which is what happened here. The appeal may or may not have been upheld, but they were out of time for responding to my appeal and therefore in breach of process so they had no option but to throw out the charge.
So incompetence. It’s everywhere. Fight, fight, fight it! Anyone else got a good parking ticket story?
For lots of information, help, advice, consumer laws and template letters for complaining about parking tickets GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!