How to complain about financial products and services
So much can and does go wrong when you’re dealing with a financial institution! This post will signpost you to various posts on The Complaining Cow blog which will help with most bank/credit card and insurance problems.
The Financial Services Regulations 2004
Financial products are covered by the Consumer Rights Directive 2013. These regulations cover the sale of most financial services that take place at a distance (such as online), directly,or through an intermediary such as an insurance broker. Generally, you have 14 days to cancel starting from the day of purchase. There are some products where you don’t have the right to cancel, e.g. where the price of the service depends on fluctuations in the financial markets.
For pension products, you get 30 days from when you enter into the contract, and for life insurance you have 30 days from when you’re told that the provider has agreed to accept you for cover. f you decide to cancel, you should receive the payment within 30 days of the date that you notify the company.
How to complain about insurance
How to save money on your car insurance tips for saving money before you take out any insurance
Do Morethan just comparison websites for insurance quotes! case study describing how you can come unstuck if you don’t do your full research when purchasing insurance
Warning about insurance procedures how to complain when an insurer doesn’t want to pay out
FCA stops insurance companies’ loyalty penalty Changes to come into force September 2021
Banks and credit cards
How to increase a bank’s offer of redress case study where first offer of redress from bank was increased
Who else wants to get back those bank charges? how and when you can get back bank charges
How to ensure banks don’t break the Misrepresentation Act 1967 case study being wrongly charged commission for travel money
A guide to credit and debit cards and the Consumer Credit Act 1974 how you can get money back for goods and services from your bank or credit card company
VISA outage – what you need to know covers what you need to know if your credit card provider’s system goes down
Using finance to purchase items
Everything you need to know about financing your car purchase the different ways of financing your car and what to do if you encounter problems
Taking things further
Looking a Gift Card in the mouth? all you need to know about your rights regarding gift cards
Everything you need to know about Payday loans guest post regarding information about your rights regarding loans
Bright ideas for complaining about Brighthouse (& avoiding them in the first place!) refunds and rights regarding Brighthouse
More effective complaining resources
Why you should write not ‘phone to complain effectively the importance of writing not phoning when complaining
For more help on complaining effectively see Top 20 Tips How to Complain!
Want to act now without waiting? Purchase downloadable templates to gain redress
For masses of information, tips, guidance, laws and regulations and templates GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!
Want to get better at complaining? See 101 Habits of an Effective Complainer
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