Saving money, travel consumer rights and advice on complaining effectively with holidays and flights
I write the most established and comprehensive consumer rights and customer service blog by a single person in the UK, going for over 10 years. As the go to person for the media to talk all things consumer, including travel I have put together various posts and videos to help you save money and complain about all aspects of travel and your holidays.
Coronavirus related rights regarding travel, accommodation and events
Travel in the time of Coronavirus – Your rights explained what are your rights and what can you do when companies won’t play ball?
Coronavirus and travel – who’s taking advantage? Just what are those airlines doing?
Don’t get tied in knots over wedding cancellation your rights when a venue won’t refund you in full for cancellation
Coronavirus related cancelled and postponed events your rights all you need to know about your planned event that you were going to attend
Saving money and complaining when booking a holiday
Make sure your holiday in the sun doesn’t burn a hole in your pocket advice on how to book a holiday and your legal rights
Don’t get blue this Monday, get away from it all… Money bloggers look at lots of ways to beat the holiday companies and save money when booking holidays
Not got the holiday you booked? What to do story of gaining redress for a couple who were given a holiday completely different to the one they booked and paid for
How to prevent problems when booking a holiday let (plus what to do when things go wrong) what to look for when booking a holiday let
The essential knowhow regarding medical care when you book a holiday! all about health
How to complain when booking a service based in the EU booking on a non UK but within EU site
How to complain about hotels
How not to be ripped off by a hotel your rights when you have a bad stay
Where there’s blame there’s a claim (even when there isn’t?) details on complaining about food poisoning real and fake
Your rights when your hotel overbooks your rights and what to do
The ultimate guide to complaining when eating out your rights when booking and eating out
How to complain about food in restaurants, deliveries, take aways, and hotels! (and from stores!) links to various posts about food
Package holidays, booking separately and your consumer rights
The Minimalist Guide to Complain your consumer rights, ATOL and ABTA
Not got the holiday you booked? What to do good example of misrepresentation and not supplying what you paid for, getting nearly a full refund even when not an ABTA member!
How to Get an Extra 3 Hours on Your Holiday! story about transfers
All you need to know about the Package Travel and Linked Travel Arrangements 2018 all your rights
How to get what you want from booking.com story of the saga getting a refund for Bella and Olivia when the hotel overbooked and they incurred extra costs. Featured on ITV Tonight 02/12/21.
Flight delays and your rights
What to do when your flight is delayed – the full guide all you need for complaining, your rights, what to do and how to do it.
Landing in court with Ryanair (what you need to know about airlines and ADR too!) Summer of 2018 and strikes what was/is happening and what you can do if Ryanair doesn’t pay up with warnings about the ADR process.
What to do when your flight is delayed information regarding flight delays
BA powercut debacle: Airline keeps passengers in the dark about their rights 2017 B/H over 70k passengers affected, article on the mis informationa nd lack of information provided and what you should do.
Airline claim compensation letter template for use with any airline plus all the amounts to which you are entitled depending on length of delay and length of flight
ECJ ruling on flight delays: Consumer champion warns against third-party claim firms – do it yourself to get 100%
What to do when a travel company goes into administration
The journey ends – Malvern Group travel company goes under what you need to know about your rights when a holiday you are on or due to go on was booked through a company that has gone bust
Monarch – Everything you need to know details about situation with airline going into administration
Thomas Cook collapse – your rights on your holiday booking what you need to know when abroad or about to fly, your rights
Other flight and Civil Aviation issues
BA flies in the face of consumer law and decency what to do if you bought your tickets before free food change and fly after the date comes into force!
Plane greedy – Are airlines holding families to ransom? – details on the main airlines and their charges including Ryanair which has mandatory charge, looking at inaction of regulatory body
How to Win When EasyJet’s Customer Service Fails helping someone get refund when had to return early
Flying in the face of poor customer service other things can go wrong with a flight, not getting what you paid for, poor customer service etc. Here’s a story and what you can do to get redress.
Monarch – Everything you need to know details about situation with airline going into administration
CONSUMER FIGHT BACK: I had to cancel business class flights to San Francisco but BA won’t refund my £386 to choose seats, what can I do? article in my This Is Money column
Civil Aviation Authority (CAA) gets new Chairman what is his experience in aviation?
Ryanair tops CAA refund complaints 2020 CAA failing to deal with Ryanair appropriately
CAA launches consultation and tells no-one… consultation about Alternative Dispute Resolution but the CAA didn’t tell anyone
More Ombudsman Omnishambles an investigation of the failures of the CAA in approving and monitoring ADR providers
Various posts on Alternative Dispute Resolution including issues with AviationADR and the CAA investigations, reports and articles.
How to complain about other forms of travel
How to complain about train journeys (or the lack of them!) all you need to know to complain about cancellations and delays with train travel
Rail your rights with cancellations and delays when rail companies say weather related
Your rights and how to complain about ferries and cruises
All you need to know about complaining about car hire – how to prevent problems and what to do if you get them.
Competition and Markets Authority, CAA and travel
CMA takes court action against rogue holiday traders legal action against Truly Holidays which owns Teletext holidays and Alpharooms
Calls for test case to be taken against airlines to set precedent CMA drops case against BA and Ryanair as law not clear
ADR – all about it for World Ombudsman Day
Other legal rights related to holiday and flight problems
How will the Coronavirus affect my travel to and from China? when there is a virus outbreak what are your rights?
How to ensure banks don’t break the Misrepresentation Act – regarding travel money and commission when taking money back
Quick guide to lost luggage – your rights
All you need to know about roaming charges your rights and what you can complain about
How not to pay a charge made after transaction (and why!) not – template letter and further information for if you have been charged a fee after booking
The Consumer Rights Act 2015 for services relating to any purchase or service
Further help for complaining effectively
Top 20 Tips for complaining effectively
ceoemail.com for contact details for CEOs
From October 1st 2016 airlines are covered by The Consumer Rights Act 2015
Which? survey 2019 airlines, telecoms and energy at the bottom for complaint handling
For more advice, tips, information and template letters covering holidays and more: GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!
Want to get better at complaining? See 101 Habits of an Effective Complainer
Save yourself time and effort finding the laws and wording a letter of complaint and download a template, fill in your details and get that redress
Purchase downloadable templates to gain redress
Holiday, flight and event complaint templates to get you redress for most situations, just fill in your details to get that redress.
