101 Habits of an Effective Complainer. New consumer guide

“If complaining is an art form, Helen Dewdney is Rembrandt” -- Robert Rinder TV Judge, Barrister TV Presenter

101 Habits if an Effective complainer book cover with logoNew consumer guide from best-selling author, The Complaining Cow – released 18 December

The British find it hard to complain and assert their legal rights and it’s even harder when they get fobbed off by companies. Consumers say it can take too much time or they just don’t know where to start. Even after embarking on a complaint, some quite simply don’t have the confidence to keep going. At last, help is at hand. Consumer Champion Helen Dewdney, The Complaining Cow, has written a new book 101 Habits of an Effective Complainer.

Cover of How to Complain updated 2019 large cow logo

 

The book is released on 18 December 2019 and follows the success of her earlier best-seller How to Complain: The Essential Consumer Guide to getting Refunds, Redress and Results!

Although written in an easy-to-read and light-hearted style, 101 Habits provides readers with the confidence to complain effectively, improving the way people make complaints, so as to get the results they want.

Each page provides a complaining habit to consider and an example of how and why it empowers the reader to become more effective in getting the results they want. These anecdotes come from Dewdney’s own experience or from one of the people she has helped to gain redress using that habit. Accompanying the habit and example is a novelty graphic to illustrate the point!

Whilst some consumer books give the information needed to complain, this new book is unique in that it helps to develop a new mindset for complaining effectively. By showing how and when to complain (and also compliment), the reader will feel empowered to be more positive and confident after reading and using a selection of the 101 habits. Regardless of the issue, whether it’s telecoms, retail, energy or finance, the same basic principles apply to complaining in any sector.

Reviews

Consumer champions have been quick to praise 101 Habits of an Effective Complainer.

When it comes to asserting one’s legal rights Barrister Robert Rinder (TV’s Judge Rinder) knows a thing or two. He says that Dewdney’s book is

“… easy to follow, beautifully written and -- above all -- teaches us that complaining effectively doesn’t require rudeness or angry sharp elbows. Dewdney’s book is a brilliant reminder that being a successful complainer (or getting what you were entitled to in the first place) is simple to achieve and can even be fun. Her superb how-to guide isn’t for ‘complainers,’ it’s for anybody who has ever been a consumer and been let down – it’s for all of us.”

Rinder isn’t the only consumer rights celebrity who has endorsed the book. Matt Allwright, presenter of BBC Watchdog, says:

“Helen’s book gets it spot on, and steers you away from all the complaining cul-de-sacs and coups de foudre. Before you pick up the phone or log in to Twitter -- read it. A great result is probably closer than you think.”

Paul Lewis, the presenter of BBC Radio 4 Moneybox, puts it this way:
“If How to Complain is the essential companion to your shopping then 101 Habits should be by your laptop whenever you think you have been treated badly by a retailer or a business you have dealt with. Breathe deeply. Flex your fingers. And get complaining!”

101 Habits of an Effective Complainer will make a great Christmas present for anyone who needs more confidence in asserting their rights and getting the results they want!

What's in there then?

All the laws and regulations you need to make a complaint about almost anything

Complain easily using consumer laws!

There are various laws which protect you against shoddy goods and services. All sorts! Here are the main ones.

Goods and Services

Consumer Rights Act 2015 -- the most comprehensive useful law to cover you for most issues with products and services

Consumer Rights Act 2015 digital content the extra cover

The Consumer Rights Directive 2013 -- these laws cover you for purchases in the EU

General

How to use the Misrepresentation Act 1967 all areas of the Act

A Guide to The Consumer Protection from Unfair Trading Regulations 2008 (amended 2014) covers your rights regarding unfair contracts and mis-selling

Holidays

The Minimalist Guide to Complain your consumer rights, ATOL and ABTA and for packages booked before o1 July 2018.

All you need to know about the Package Travel and Linked Travel Arrangements 2018 all your rights for holidays booked after 01 July 2018.

4 pics, laptop, headphones, coffee maker flowers

Utilities

Utilities are covered by the Consumer Rights Act 2015, however there are other rules and regulations specific to each sector

All you need to know to make a complaint about energy various posts with links to various posts that cover the energy regulations (OFGEM rules)

All you need to know about complaining to telecom providers various posts with links to various posts that cover the telecoms sector regulations (OFCOM rules)

Everything you need to know about your water supply your rights when something goes wrong

Further help for effective complaining

Why you should write not ‘phone to complain effectively the importance of writing not phoning when complaining

Top 20 Tips for Complaining Effectively

For more help on complaining effectively see Top 20 Tips How to Complain!

 

 

For masses of information, tips, guidance, laws and regulations and templates GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!