All the laws and regulations you need to make a complaint about almost anything

Complain easily using consumer laws!

There are various laws which protect you against shoddy goods and services. All sorts! Here are the main ones.

Goods and Services

Consumer Rights Act 2015 – the most comprehensive useful law to cover you for most issues with products and services

Consumer Rights Act 2015 digital content the extra cover

The Consumer Rights Directive 2013 – these laws cover you for purchases in the EU

General

How to use the Misrepresentation Act 1967 all areas of the Act

A Guide to The Consumer Protection from Unfair Trading Regulations 2008 (amended 2014) covers your rights regarding unfair contracts and mis-selling

Holidays

The Minimalist Guide to Complain your consumer rights, ATOL and ABTA and for packages booked before o1 July 2018.

All you need to know about the Package Travel and Linked Travel Arrangements 2018 all your rights for holidays booked after 01 July 2018.

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Utilities

Utilities are covered by the Consumer Rights Act 2015, however there are other rules and regulations specific to each sector

All you need to know to make a complaint about energy various posts with links to various posts that cover the energy regulations (OFGEM rules)

All you need to know about complaining to telecom providers various posts with links to various posts that cover the telecoms sector regulations (OFCOM rules)

Everything you need to know about your water supply your rights when something goes wrong

Further help for effective complaining

Why you should write not ‘phone to complain effectively the importance of writing not phoning when complaining

Top 20 Tips for Complaining Effectively

For more help on complaining effectively see Top 20 Tips How to Complain!

 

 

For masses of information, tips, guidance, laws and regulations and templates GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!

 

 

What is a warranty, what is a guarantee and what are my consumer rights?

The differences with warranties, guarantees and consumer rights

People get muddled between these three things. Rarely do you need a warranty, however, there are situations where you may choose to buy a warranty.

Consumer rights

The Consumer Rights Act 2015 states that items must be of satisfactory quality, as described, fit for purpose and last a reasonable length of time. You have these rights for six years in England and Wales or five years in Scotland.

Items must be of satisfactory quality and fit for purpose as described and last a reasonable length of time. So, for example, if you have bought a washing machine and it breaks after two years you should still be able to claim. However a consumer is expected to use the appliance reasonably. For example, a washing machine may be expected to be used a few times a week. It will show if it has been used every day twice a day for two years and this may be considered unreasonable and you would not get a repair or replacement.

For an item such as a washing machine, or a car etc., the retailer can take off money for use. This needs to be a reasonable “amount”.

You should familiarise yourself with the Consumer Rights Act 2015 before paying for any warranty being offered.

It is worth stating I have never paid for or used a warranty. I always assert my legal rights.

When asserting your legal right use these Top 20 tips for complaining effectively.

book Logo cartoon cow at a laptop of book cover. How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!

 

Should you need more help with your legal rights explore the blog and get the book packed full of information, tips, guidance, laws and regulations and templates GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!

Warranties

When you are offered a paid for warranty, check what is included. It should be more than your consumer rights, as shown above. You may feel that it is worth expenditure buying a warranty if you look at it as a type of insurance (as in the washing machine example). This is different to your consumer rights.

For example, a television should, without doubt, last more than three years. So should you buy one of those paid for warranties for a telly? Don’t bother, the CRA will always be better and using the law is free!

Cars are a complicated one! More advice on a warranty for cars on the Motor Ombudsman site here.

Guarantees

If you buy an item that comes with a lifetime guarantee, great. This provides you with more than your consumer rights because if the item breaks after six years you would not be able to go to the Small Claims Court. However, you can go back to the manufacturer and say under the guarantee this hasn’t lasted, I want my refund or replacement, depending on what the guarantee states.

If the guarantee says the company will replace the product within two years if it breaks, ignore it. If the item was expected, reasonably, to last longer than two years then your consumer rights are better than the guarantee and you should take the item back to the retailer, not the manufacturer.

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