But for business, well, I have the ear of the consumer. I hear the moans and gripes every day. I know exactly what annoys consumers and you know what? Your company is in there, I guarantee it. Companies say that they listen to customers but do you? Do you really? I don’t think so, because if you did a) my book wouldn’t continue to be such a huge best-seller and b) I wouldn’t see and hear what I do day in day out and have to try and sort things out for people.
If you are a business that really wants to listen to customers, mean it when you say we want to improve things for our customers then perhaps it is time you opened yourself up to challenge. Not just do everything internally or asked consultants what they think about your customer service. Ask someone to tell you what customers ACTUALLY think. That will give you a different perspective.
I'm on a mission to rid companies of poor customer service!
If you want to find out more about what Helen, The Complaining Cow can do for you see Services.
How to buy and/or complain about a new or secondhand car and/or a garage
Purchasing a car, second to your own home is probably the biggest purchase many of us will ever make. Most purchases go smoothly although it may not seem like it! Regardless of whether you buy a new or second hand car, at some point it will probably end up in a garage to for service and/or repair.
So I’ve brought together lots of different posts all in one place!