Well, that’s the name on the tin.
But what does it mean?
The things is, it’s not about moaning. For consumers it is about complaining effectively to get what you are legally entitled to. See 20 Top Tips for complaining effectively.
For more information, tips, advice, guidance, consumer laws and replace letters, GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!
But for business, well, I have the ear of the consumer. I hear the moans and gripes every day. I know exactly what annoys consumers and you know what? Your company is in there, I guarantee it. Companies say that they listen to customers but do you? Do you really? I don’t think so, because if you did a) my book wouldn’t continue to be such a huge best-seller and b) I wouldn’t see and hear what I do day in day out and have to try and sort things out for people.
If you are a business that really wants to listen to customers, mean it when you say we want to improve things for our customers then perhaps it is time you opened yourself up to challenge. Not just do everything internally or asked consultants what they think about your customer service. Ask someone to tell you what customers ACTUALLY think. That will give you a different perspective.
If you want to find out more about what Helen, The Complaining Cow can do for you see Services.
How to buy and/or complain about a new or secondhand car and/or a garage
Purchasing a car, second to your own home is probably the biggest purchase many of us will ever make. Most purchases go smoothly although it may not seem like it! Regardless of whether you buy a new or second hand car, at some point it will probably end up in a garage to for service and/or repair.
So I’ve brought together lots of different posts all in one place!
Stories of buying cars and complaining
Smart Car Not Smart Enough for this Cow! Gaining redress for faulty new car) This is the story of how my Mum’s new car developed faults for which SmartCar (Mercedez) didn’t want to provide redress. I won.
How to complain about a second hand car story of how I helped Elaine get a full refund for her second hand car
How to protect yourself when purchasing a car and how to complain
Car buyers alert: how not to get fobbed off what you need to know to ensure you are in a good position when buying a new or secondhand car
Everything you need to know about financing your car purchase the different ways of financing your car and what to do if it goes wrong
A guide to credit and debit cards and the Consumer Credit Act 1974 how and when you can complain to your credit card company or bank
What you need to know when using a garage
How not to get fobbed off by a garage (and what to do if you have been!) how to protect yourself when choosing and using a garage
How to save money on car insurance
How to save money on your car insurance lots of tips and ideas on saving money on your car insurance
Do Morethan just comparison websites for insurance quotes! word of warning about only using one site for comparing quotes
Why motor legal protection is a rip off and the free alternative what it says on the tin!
More help and advice on effective complaining
Why you should write not ‘phone to complain effectively the importance of writing not phoning when complaining
For more help on complaining effectively see Top 20 Tips How to Complain!
For masses of information, tips, guidance, laws and regulations and templates GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!