All you need to know about booking/complaining about holidays/flights/travel

Links to information, consumer rights and advice on complaining effectively regarding most problems with holidays and flights

Look out timber frame on a beach "researching, booking and complaining aabout holidays and flights. Tips, ideas and your rights"

Saving money and complaining when booking a holiday

Make sure your holiday in the sun doesn’t burn a hole in your pocket advice on how to book a holiday and your legal rights

Don’t get blue this Monday, get away from it all… Money bloggers look at lots of ways to beat the holiday companies and save money when booking holidays

Not got the holiday you booked? What to do story of gaining redress for a couple who were given a holiday completely different to the one they booked and paid for

How to prevent problems when booking a holiday let (plus what to do when things go wrong) what to look for when booking a holiday let

How to prevent problems when booking a holiday let (plus what to do when things go wrong)

The essential knowhow regarding medical care when you book a holiday! all about health

How to complain when booking a service based in the EU booking on a non UK but within EU site

How to complain about hotels

How not to be ripped off by a hotel your rights when you have a bad stay

Rip Off Britain 10/05/2017

Where there’s blame there’s a claim (even when there isn’t?) details on complaining about food poisoning real and fake

Your rights when your hotel overbooks your rights and what to do

The ultimate guide to complaining when eating out your rights when booking and eating out

How to complain about food in restaurants, deliveries, take aways, and hotels! (and from stores!) links to various posts about food

Helen Dewdney on Jeremy Vine on Radio 2 consumer rights

Package holidays and your consumer rights

The Minimalist Guide to Complain your consumer rights, ATOL and ABTA

Not got the holiday you booked? What to do good example of misrepresentation and not supplying what you paid for, getting nearly  a full refund even when not an ABTA member!

How to Get an Extra 3 Hours on Your Holiday! story about transfers

All you need to know about the Package Travel and Linked Travel Arrangements 2018 all your rights

Lake mountains canoeists

Flight delays and your rights

What to do when your flight is delayed – the full guide all you need for complaining, your rights, what to do and how to do it.

BBC Breakfast 5th August 2015 flight delays

Landing in court with Ryanair (what you need to know about airlines and ADR too!) Summer of 2018 and strikes what was/is happening and what you can do if Ryanair doesn’t pay up with warnings about the ADR process.

Look East interviews Ryanair CCO and Helen Dewdney

What to do when your flight is delayed information regarding flight delays

BA powercut debacle: Airline keeps passengers in the dark about their rights 2017 B/H over 70k passengers affected, article on the mis informationa nd lack of information provided and what you should do.

Airline claim compensation letter template for use with any airline plus all the amounts to which you are entitled depending on length of delay and length of flight

ECJ ruling on flight delays: Consumer champion warns against third-party claim firms – do it yourself to get 100%

What to do when a travel company goes into administration

The journey ends – Malvern Group travel company goes under what you need to know about your rights when a holiday you are on or due to go on was booked through a company that has gone bust

Monarch – Everything you need to know details about situation with airline going into administration

Thomas Cook collapse – your rights on your holiday booking what you need to know when abroad or about to fly, your rights

Other flight issues

BA flies in the face of consumer law and decency what to do if you bought your tickets before free food change and fly after the date comes into force!

Plane greedy – Are airlines holding families to ransom? – details on the main airlines and their charges including Ryanair which has mandatory charge, looking at inaction of regulatory body

How to Win When EasyJet’s Customer Service Fails helping someone get refund when had to return early

Flying in the face of poor customer service other things can go wrong with a flight, not getting what you paid for, poor customer service etc. Here’s a story and what you can do to get redress.

Monarch – Everything you need to know details about situation with airline going into administration

CONSUMER FIGHT BACK: I had to cancel business class flights to San Francisco but BA won’t refund my £386 to choose seats, what can I do? article in my This Is Money column

How to complain about other forms of travel

How to complain about train journeys (or the lack of them!) all you need to know to complain about cancellations and delays with train travel

Rail your rights with cancellations and delays when rail companies say weather related

Your rights and how to complain about ferries and cruises

All you need to know about complaining about car hire – how to prevent problems and what to do if you get them

Other legal rights related to holiday and flight problems

How to ensure banks don’t break the Misrepresentation Act – regarding travel money and commission when taking money back

Quick guide to lost luggage – your rights

All you need to know about roaming charges your rights and what you can complain about

How not to pay a charge made after transaction (and why!) not – template letter and further information for if you have been charged a fee after booking

The Consumer Rights Act 2015 for services relating to any purchase or service

Helen Dewdney talks to Rebecca Pike on Radio 2 Drive time about CRA

Further help for complaining effectively

Top 20 Tips for Complaining Effectively

Top 20 Tips for complaining effectively

ceoemail.com for contact details for CEOS

From October 1st 2016 airlines are covered by The Consumer Rights Act 2015

 

For more advice, tips, information and template letters covering holidays and more: GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!

How to Complain Effectively

 

 

 

 

 

 

 

 

 

 

 

How to Win When EasyJet’s Customer Service Fails

If you are looking for how to complain about delays, cancellations and your rights see All you need to know about booking/complaining about holidays/flights

The Complaining Cow jumped half heartedly over the moon eventually…

So airlines difficult to get money back from? Yes, on the whole, mainly I think because it’s the same old complaints and they know just how to put people off, the same old excuses churned out and they can afford to lose customers. But I’m here to show you that if you keep to my tips (many of them in this case!) and persevere you can do it! (Added to the fact of course that now, with Social Media and Review sites etc., it is much easier to spread the word about bad customer service).

A friend of mine used EasyJet for a holiday with her family. Whilst there, her mother in Law became seriously ill and they had to fly home. EasyJet wanted to charge £1000 for the flight home. In fact they got it for £700 from an Internet cafe. That was for 4 of them one way on top of what they had paid! They, like I thought that was exploiting the fact that they needed to get home before her Mother in Law died. Bear in mind of course that EasyJet would have sold their existing tickets on for more profit. Had her Mother in Law died whilst they were on holiday they would have had their money refunded. Even I am stuck to put a light hearted spin on that state of affairs!

When they got back Jo complained. As you would expect they got some standard rubbish back about prices and their Price Policy. They did say they would pay back the tax. Generous huh? No. Because they then backtracked on that saying it was a transfer. I disagreed. I also disagreed with them that my friend and her family should have to trawl the Internet with no help from the EasyJet Customer Representative. I disagreed that EasyJet should make a profit on the situation. I disagreed that they should not be compensated for the inconvenience and misinformation they were given. So, being quite a disagreeable soul I took to work.

I would have liked to have made this complaint so many people could see but unfortunately the rather brilliant Dave Carroll got there first in shaming an airline by performing the song that went viral

United Breaks Guitars

Anyway, I can’t sing. So out came the hooves and I reverted to type. Did you see what I did there? Clever pun huh? No? Okay back to complaining.

Now, Jo won’t mind me telling you that her written English is rubbish, her emails informal (kisses I tell you KISSES – is there a sighing emoticon one can use? Insert it here!) and well let’s just say when I sent her my version of a complaint to send to the CEO she said it scared the poo out of her! She may have put it less eloquently…

Anyway, where was I? Ah yes, pointing out the error of EasyJet’s ways. I wrote an email for her to the CEO (you can get contact details for any CEO at ceoemail.com) and pointed out the following:

1)    I am fully aware that one takes a risk in flying with a budget airline and can expect to pay more if changes need to be made. However, charging such an extortionate amount more for a different flight I believe is profiteering.

2)    The customer services representative stated that “Sometimes if a flight is not selling as well as expected we would reduce the fare to encourage people to book.” They booked at about 6.00pm for a 10.15am flight the next day. This contradicts what the representative says. There was little time left for people to book and to have 4 tickets available (and there were more) then clearly there was scope for these flights to be cheaper!

3)    The original tickets were approximately £550 including the extras. The actual flights were about £90. They then had to pay an additional £675 (£1000 if booked directly at the desk). Easyjet would presumably have sold the original flight on for at least £675. That makes an additional approximate £1300 profit for Easyjet on top of the original acceptable profit. Nearly 250%! Stunning profiteering I believe!

4)    Easyjet needs to treat all customers equally, so, does that mean it takes advantage of every customer who finds themselves in a difficult situation?

5)    Why should it be cheaper at an Internet cafe trawling through flights than just transferring the flight dates directly with EasyJet!

6)    The representative had offered to refund the tax and this offer was withdrawn as he said that they had transferred the tickets! More contradiction! This is incorrect, they bought new tickets and so they are entitled to at least the tax back. EasyJet even charged again for speedy boarding and baggage – how is THAT is a transfer?!

7)    The correspondence to date was forwarded and the point made that the last email hadn’t even gained a response. (The one of pointing out their contradiction..)

8)    EasyJet’s guidelines on “Refunds and Cancellation fees” state that “In exceptional circumstances, however, EasyJet will consider issuing a credit in the event of the bereavement of an immediate family member provided that the claim and a copy of the death certificate are submitted by post to the EasyJet Customer Services Department.” Not only were they not advised of this by the EasyJet representative, they were not advised of it by any Customer Representative on holiday or in correspondence. With a charge of £30 per customer, totalling £120 I should be refunded the £675 minus £120. A total of £555.

She got her £550 in EasyJet vouchers….

Have you had dealings with EasyJet and other airlines? What’s your experience of their customer service?

Look out timber frame on a beach "researching, booking and complaining aabout holidays and flights. Tips, ideas and your rights"

 

All you need to know about booking/complaining about holidays/flights 

 

 

 

book Logo cartoon cow at a laptop of book cover. How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!

 

 

For information, advice, tips and template letters GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!

 

 

BBC LookEast Evening and Late News 23/08/18

Look East interviews Ryanair CCO and Helen Dewdney

BBC Breakfast 5th August 2015 flight delays your rights

BBC Breakfast 5th August 2015 flight delays