We all know that this coming year is going to be incredibly tough for us all with energy bills. But there is some help out there…
How to save money on and complain about, energy – contains links to various helpful posts about any issue you may be having with your supplier, your rights, how to get it sorted and gain redress.
Big Energy Saving Week: how to check and query huge energy bills – my article on The Motley Fool about how you can check your bills and complain if you think your bill is wrong.
Help with energy bills
If you are really struggling to pay your energy bills, notify your supplier as soon as possible because you may be able to set up a payment plan.
Ofgem provides help with links from its page Getting help if you can’t afford your energy bills. Its rules state that suppliers must work with you to help you if you are in financial difficulty.
This might include setting up a payment plan, payment breaks, more time to pay, access to hardship funds or providing details to the Priority Register. If you are vulnerable you should be on your supplier’s list.
There may also be access to hardship funds and grants from various other organisations. You may also be able to get 60 days’ space from creditors to focus on getting debt advice and setting up a debt solution.
In summary, if you are having problems talk to your energy supplier, they are obliged to help you.
Further help with complaining effectively
Top 20 Tips How to complain effectively
If you need more help, information and tips with how to quote Acts, template letters and advice on how to complain effectively don’t forget the GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!
101 Habits of an Effective Complainer provides you with more tips
Purchase and download templates to gain redress swiftly