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Coronavirus related cancellation claims and shopping

Refunds during the pandemic

During the current crisis, most businesses are doing the right thing when it comes to refunding consumers affected by cancellations.

For example, I had tickets booked for a charity comedy night full of A-list comedians and waited for news about the event. I was interested to see if they could reschedule (highly unlikely given all the names involved) and whether they would ask if I would like to make a donation to the charity. In fact, I received an email to say they were looking to reschedule a number of events and, soon after, received an email listing all the dates that were cancelled and those that were rescheduled. Ours was, of course, cancelled. The refunding of the card was already underway, according to the email.

However there are a number of companies still not doing the right thing. For example, those which are trying to give credit notes instead of cash refunds.

Whilst even I would say to allow companies a little extra time to give you that refund (and I would normally NEVER say that!) due to the amount of refunds that they are having to be processed, your consumer rights remain the same in all circumstances whether they are COVID-19 related, or not.

The crisis has hit nearly every sector. There is some support for many businesses, so it is not right for the consumer to bankroll these companies and also be out of pocket.

Report businesses acting illegally during the pandemic

The Competition and Markets Authority (CMA) is closely monitoring businesses through this period. It has the power to open a consumer enforcement if it finds strong and compelling evidence that the law might have been broken. It can call on the company to change their behaviour by committing to formal undertakings or promises. If they refuse, then the case can be taken to court. It won’t take on individual cases but it is worth reporting any offending companies to the CMA.

The CMA is also monitoring price hiking (also known as “gouging”) and will similarly tackle companies that are attempting to profit from the current situation.

Unused gift vouchers during Covid

Normally there are restrictions on gift cards. Will your Gift Cards keep on giving? However, many people have not been able to use their gift cards in store while shops are shut. If the gift card could have been used online then you should use it online. You would expect companies to extend the gift card deadline in these cases where the cards can only be used in store because they have not been able to provide normal service. However due to the unprecedented nature of the reason that you have been unable to spend the card it is yet to be tested in court which is, ultimately, the test.

 

Coronavirus and price hikes

Help with getting the refund you are owed from business

Posts which will help with various scenarios:

What are your consumer rights during a pandemic

Coronavirus and travel – who’s taking advantage? outlines the law and what the different relevant agencies are saying/doing about travel companies and airlines and refunds.

Travel in the time of Coronavirus – Your rights explained  outlines what your rights are and how to assert them regarding holidays and flights in this country and abroad.

Coronavirus related cancelled and postponed events your rights outlines your rights and how to assert them when events in this country or abroad are cancelled.

Online shopping – know your rights during the pandemic explains your rights and how to assert them when things go wrong with an online shop.

Gym Contracts During COVID : Your Consumer Rights a guest post I wrote for Emma at the Money Whisperer.

Don’t get tied in knots over wedding cancellation some venues are not fully refunding couples, charging them fees, not providing a like-for-like alternative next year etc. Here’s what to do about it!

 

Coronavirus - how to ensure you gain redress when a venue cancels

Wedding venues and insurance getting refunds

Your consumer rights when shopping in store during a pandemic

Further help with getting redress

Top 20 Tips How to Complain! Use these tips when you complain to be effective!

Ceoemail.com is a site which gives you the contact details for CEOs. The CEO may not respond personally but it does get the matter escalated and you should get a response from one of the executive team.

Cover of How to Complain updated 2019 large cow logo

 

For more advice, tips and templates for complaining GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!

 

 

 

Stressed out by the situation?

Stressful time? How to reduce stress with a little talked about quick and easy therapy

green background how to assert your legal rights Covid-19 related issuesCOVID-19 scams – How to stay safe a guest post by Paul Newton regarding current Covid-19 related scams.

Categories
Christmas Latest News

How to save money when shopping for Christmas and in the sales

Saving money at Christmas time

Below are a number of posts that may help you through the most expensive period of the year.

Christmas stocking to decorate a reverse advent calendar for the foodbank

Shopping in the run up to Black Friday

10 Top Tips for getting the best from Black Friday tips for making sure you save and don’t overspend

Make Light Work of Black Friday comprehensive guide to shopping around Black Friday

Shopping in the run up to Christmas

How to keep the “Happy” in Christmas shopping your rights when shopping this Christmas

Christmas shopping all wrapped up with Ten Top Tips similar post about rights when shopping this Christmas

Christmas is coming… are online retailers getting fat? National Consumer Week covering how to protect yourself when shopping online

Consumer reviews pros, cons and who uses them? what you need to know about reviews too

Keeping the festive cheer in Christmas shopping 10 top tips for saving money when Christmas shopping

 

Tips for Christmas shopping

After Christmas

Christmas presents, returns – your rights when you can return items and when you can’t

What to do with the ghost of Christmas Present? when you can’t return items there are more options than regifting and the charity shop

The top 10 tips for winning in the sales how to save money in the sales

Looking a Gift Card in the mouth? – warnings about when and how to use

Christmas decorations border how to save money when shopping Christmas and sales

 

What are your rights when returning items at Christmas?

 

When things go wrong with purchases

Cover of How to Complain updated 2019 large cow logo

For lots of help, consumer laws, advice and  templates GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!

 

 

 

 

101 Habits if an Effective complainer book cover with logo

 

101 Habits of an Effective Complainer designed to improve the way you look at and make complaints. Each page gives you a complaining habit to consider and an example of how and why it empowers you to become more effective in getting the results you want.