I believe that there are many types of complainers. Whatever type you are, this book will help you become more effective in your complaining.
The Professional Complainer
This title annoys me. A lot. I often get asked if I am a professional complainer. It is an utterly ridiculous term. I haven’t trained to be a complainer. I haven’t got any qualifications in complaining and I don’t do it as a job although I do now take up people’s complaints for them when all else has failed and they need some help. I see this as providing consultancy advice and not what people mean when they ask “Are you a Professional Complainer?” No-one is a professional complainer. It is insulting to those with a profession.
The Serial Complainer
I often get asked if I am this kind of a complainer too. I think this term is best suited to people who complain continually to the same company. Frequently they have been offered some redress but they keep on spending a disproportionate amount of time on complaints. They ‘phone the company, send emails, send letters and never give up – often over trivial matters. they can also give effective complainers a bad name. The Complainers showed some of these.
The Extreme Complainer
Similar to the Serial Complainer, this person complains when the time spent is not comparable with the possible redress gained. S/he will complain about anything and everything sometimes with an end in mind but usually just for the sake of it and not because they feel genuinely aggrieved. There’s a difference between complaining about the principle of some rotten apples for £1 and complaining about the assistant who annoyingly asks “Can I help you?” and hangs around when you just want to browse. That’s subjective and annoys the heck out of me and I’ll moan about it but I won’t complain to anyone to gain redress!
The Dishonest Complainer
Serial and extreme complainers probably give people who complain effectively and regularly with good reason a bad name. In addition to wasting their own time they often waste customer service’s staff time which could be better spent with reasonable complainers. But the Dishonest Complainers are in a league of their own. They make up stories and complaints, putting hairs in meals for example, just to gain freebies. And here’s a word of warning if you are thinking about fabricating a complaint Brit couple who made ‘fake’ claim over ‘dodgy food’ at Greek hotel could lose home because they were sued back for £170,000 by the furious chain
The Opportunist Complainer
Similarities with The Dishonest Complainer, The Opportunist Complainers look for opportunities to complain and gain something to which they are usually not entitled, often keeping on at customer services until they are paid to “go away”.
The Rude Complainer
This type of complainer can often be ineffective, serial and/or extreme. Swearing and shouting at staff and/or writing abusive letters/emails rightly rarely gains redress.
The Amusing Complainer
These complainers are a little bit different. Really good amusing complainers have gained media coverage for their complaints, such as the Sons of Maxwell’s “United Breaks Guitars” song that went viral. (See it on Youtube) and the hilarious letter written to Richard Branson regarding the food on a Virgin flight. Amusing Complainers don’t always need to know their legal rights if their correspondence is entertaining enough and the receiver has a sense of humour. This complaining style is usually effective but sometimes humour doesn’t gain redress and to ensure that they will need to become an effective complainer.
The Innovative Complainer
These are to be admired I have to say. Being innovative will usually work. Often the Amusing Complainer falls into this category but to be truly innovative the quality needs to be more than just enough to make friends and family smile. My cousin ‘phoned up a toy manufacturer’s CEO’s secretary and pretended to be from the BBC in order to gain access to the CEO. She was put through to him directly and went through her complaint. It can’t be done with every complaint but when a complainer is innovative the response is usually good.
The Ineffective Complainer
This person tries. Not assertive, not knowing their legal rights, ineffective complainers try to get refunds but rarely get them. They get fobbed off when they try and complain. The Ineffective Complainer may vent a tweet or a post on a Facebook page but not follow it up to gain redress.
The Effective Complainer
In order to always gain redress one needs to be an effective complainer. The Effective Complainers know their legal rights, assert them politely and will not be fobbed off – when the company they paid tries to blame the manufacturer or delivery company for example.
Help with complaining
Youtube channel – lots of clips of consumer rights
I believe that there are many types of complainers. Whatever type you are, GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS! will help you become more effective in your complaining!
So, what kind of complainer are you?