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How to prevent & complain about property related issues

Buying a home? You’ll probably need estate agents, surveyors and removal companies. Or if you’re improving your home you might be engaging the services of builders, painter and decorators and more. So how best to reduce the stress and likelihood of problems? And what to do if things do go wrong?

Below are various posts to help.

Estate agents

What you need to know when using an estate agent how best to choose an estate agent

How to protect yourself when using an estate agent be prepared

Removal

How to take charge of your home removal all you need to know about choosing the right firm and what to do if there is an issue

Home Improvement

How to build confidence in your home improvement project detailed post about how to plan a building project to avoid pitfalls

Ask the Chief Ombudsman: Furniture & Home Improvement provides advice

5 Top Tips to prevent builders/painters/decorators problems prevent problems

6 Top Tips for problems with builders/ painters & decorators what to do if things have gone wrong

How to ensure a stress-free building project previously published in Moneywise comprehensive article

Neighbours

How to complain about your noisy neighbours! what to do if you can’t sort it amicably

How to complain about your neighbour’s trees and hedges!your rights and what you can and can’t do.

Further help with complaining effectively

 

Cover of How to Complain updated 2019 large cow logo

 

For masses of information, tips, guidance, laws and regulations and templates GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!

 

 

101 Habits of an Effective complainer book cover with logo

 

Want to get better at complaining? See 101 Habits of an Effective Complainer

 

 

 

 

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Save yourself time and effort finding the laws and wording a letter of complaint and download a template, fill in your details and get that redress

Purchase downloadable templates to gain redress

 

Property and home improvements complaint templates

 

If, after hours of reading that little lot you still need help then please see How The Complaining Cow can complain for you!

 

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1 little Known Fact You Need to Know When Your Gas is Cut Off!

Cold innit? Even colder when you are without heating. Gas people ever cut you off without notice? Back in 2011……

there had been some gas works undertaken in our road for some weeks. Starting on the 14th December we were without gas for 3 days. It was extremely cold, around the time of the snow and we were given 2 small electric heaters, a further heater the next day and 2 electric hobs. In addition, it was only by chance that we were not without heat for longer. When we had been without gas for all of the 14th and it was about 5pm I went outside to ask the workmen when my gas supply would be back on. They told me that I should have gas and that when they had put the cameras down, our house was showing as fine and being served from across the road (where pipes are not being replaced).

Guess what I did? I just put up with it, well there was nothing they could do was there? Yeah right! Obviously I did what I do best. I complained. Now, I know people who have said they have been without electricity or gas and they don’t know how to complain or what to say. What you do people is fight them with their own rules! Here, it’s the National Grid. The Gas Standards are here. You study them, you pull out every one they have broken and you use it. It isn’t quick, it isn’t just “oi give me money for annoying me”. It does take research and time.

So, I said that as per GS13 of the NG Standards I was not provided with notification in advance of interruption of supply at least 5 days in advance. In fact I was not given any notification. Had I been, I would have been able to make alternative arrangements, including taking my two year old to a warm house and not wasting food I decided to add. Always give that extra bit of detail when appropriate. Payment for that is £20. That’s a given they have to give it to you.

Now, remember I said add a bit of detail? Here was a bit more. The heaters gave little heat compared to a normally fully centrally heated house I said and I was unable to cook the meat I had defrosted (so couldn’t refreeze) I said and indeed other meat in the fridge I said. I had a two year old which made the situation worse as it was imperative that he was kept warm I said. We had to have the heaters on full blast for the entire time we were without gas supply at obviously great cost to us I said. Electricity costing more than gas! I expected to be compensated for the 3 days we were without supply which I believed to be £30 plus £30 for each 24 hours without supply, plus the increased cost of running 3 electric heaters. (I said).

Got £140. (Under GS14 they have to respond within 10 days, sadly they did!) Spent most of the day at a lovely friend’s house two doors away anyway! We also sold the heaters… But anyone want some electric rings??? I made some friends a couple of hundred recently from the National Grid using different Standards, such as GS2 for leaving their lawn wrecked. Still waiting for them to even share my Facebook page to their friends though! I know, rude huh? You’d think spending a couple of hours getting them a couple of hundred quid would be worth a few minutes asking their mates to like my page wouldn’t you?

I can do nice
I can do nice

At this point I would like to say I can be nice. I can, honestly. Take that smirk off your face right now. If I concentrate very very hard I can do it. I had been giving the workmen regular posts of tea throughout all the time they were near my house. Now, I can be quite mean, evidently (although I think complaining and asserting your rights isn’t strictly speaking mean) but sometimes it pays to be nice. Guess who got their gas supply fixed first, not the miserable sods next door who never made them a cuppa!

All you need to know to make a complaint about energy gives you links to lots of resources, posts, stories and links to what you need to complain about your energy supply.

book Logo cartoon cow at a laptop of book cover. How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!

 

For loads more advice, consumer laws, tips and template letters for  complaining about energy and lots of other sectors GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!

 

 

The importance of switching energy suppliers and telecom providers on ITV News