ADR Ombudsman Companies customer service Legal Action Property

How to prevent & complain about property related issues

Buying a home? You’ll probably need estate agents, surveyors and removal companies. Or if you’re improving your home you might be engaging the services of builders, painter and decorators and more. So how best to reduce the stress and likelihood of problems? And what to do if things do go wrong?

Below are various posts to help.

Estate agents

What you need to know when using an estate agent how best to choose an estate agent

How to protect yourself when using an estate agent be prepared


How to take charge of your home removal all you need to know about choosing the right firm and what to do if there is an issue

Home Improvement

How to build confidence in your home improvement project detailed post about how to plan a building project to avoid pitfalls

Ask the Chief Ombudsman: Furniture & Home Improvement provides advice

5 Top Tips to prevent builders/painters/decorators problems prevent problems

6 Top Tips for problems with builders/ painters & decorators what to do if things have gone wrong

How to ensure a stress-free building project previously published in Moneywise comprehensive article


How to complain about your noisy neighbours! what to do if you can’t sort it amicably

How to complain about your neighbour’s trees and hedges!your rights and what you can and can’t do.

Further help with complaining effectively


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For masses of information, tips, guidance, laws and regulations and templates GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!



101 Habits of an Effective complainer book cover with logo


Want to get better at complaining? See 101 Habits of an Effective Complainer





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Save yourself time and effort finding the laws and wording a letter of complaint and download a template, fill in your details and get that redress

Purchase downloadable templates to gain redress


Property and home improvements complaint templates


If, after hours of reading that little lot you still need help then please see How The Complaining Cow can complain for you!


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How to complain about your noisy neighbours!

If you are having problems with your neighbours you should try your best to sort it out amicably and in person. Once you start a more formal route things can get messy and what could have been sorted with a chat over a coffee or glass of wine gets expensive and/or the problem gets worse. For example, if you are complaining about noise, your neighbours may increase this just to annoy you!

lots of houses text says noisy neighbours how to complainNoisy neighbours

This is probably the most common complaint people have about their neighbours. A few years ago, when our neighbours were teenagers and their parents were out, they had their music really loud if they had a few friends with them. I went round and complained and they turned it down. The father the following day came round to apologise. I think the kids got into trouble but I think they must have thought it was better to warn him that I had complained. I wasn’t even The Complaining Cow then! We never had trouble with noise again. Obviously I appreciate that other neighbour disputes are not as easily dealt with and I would have preferred to write but sometimes it does just take a little bit of effort.

If, after asking your neighbours to reduce the noise, it continues and they are tenants, contact the landlord if you know their details. Otherwise contact the Environmental Health Department which is able to measure the noise levels. Keep a diary of the noise and use it as evidence to show Environmental Health the extent of the problem. You will need to convince them that the noise is disturbing your sleep and/or preventing you from enjoying your property. Witness statements from neighbours and/or letters from your doctor saying how it is affecting your health all help. Environmental Health officers are able to give an expert opinion on how it rates noise nuisance. Local authorities have powers to seize noise-making equipment.

If the Environmental Health Officer (EHO) considers there is a noise nuisance and has been unable to resolve the matter by discussion, the authority can then serve a notice on the person causing the noise, or on the owner or occupier of the property. If the person causing the noise does not comply with the notice, the local authority can prosecute them. The local authority can also apply for an injunction.

You must follow the council complaint procedure if you want to take the matter further. For example going to the Local Government Ombudsman. Its process can be found here. It will not investigate if you have not followed the council complaint procedure. The LGO provides more tips here.

Template to complain about noisy neighbours

See Top 20 tips for complaining effectively.

You can also write to the CEO and Portfolio holder.

Alternatively you can go to court yourself and get an injunction but get legal advice as this can become costly.

For other complaints about neighbours trees and hedges see this post.

Complaining Cow BooksFor more help, advice, tips, information and templates buy  How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! and 101 Habits of an Effective Complainer.