Yesterday Martin Lewis asked for people who have had successes with gaining money back using Section 75 of the Consumer Credit Act. Obviously I have! More than once! Having good stories to tell I got in contact with Laura. She wanted me to come in to be interviewed this morning. I couldn’t because I wouldn’t have been able to get there in time (despite her kind offers of help). She told me that for the rest of the series they will be looking at people that need Martin’s help on various topics. This is the only segment where they needed to find people to talk about their success stories. For example, they’d be looking for someone who has had a private parking ticket further down the line, but not someone who has already successfully appealed against it. (Of course I have had success appealing a parking ticket!)
The excellent Watchdog, and charismatic Dominic Littlewood etc. all focus on people who need help in gaining redress. How about a programme showing people who are doing it without help? Don’t get me wrong, there is certainly a place for these informative programmes (even threatening to take matters to Watchdog is often enough to get what you want!) and they do cover the more difficult ones where often I would simply be taking the company to Court. (Yes done that and won too more than once!) However, in addition to this style of programme wouldn’t it be good to see normal people challenging CEOs on their customer service? Or simply gaining redress on simple matters? Wouldn’t that make for a different kind of programme? It would be just as helpful as the other types. Sometimes people watch Watchdog and think that there’s no point in trying to gain redress from companies because it’s too difficult, takes too long or they don’t have the knowledge. I would love to see (be part of even!) a programme where average people assert their legal rights and indeed are part of improving customer service with their feedback. This might encourage people to fight too! I’d give Anne Robinson a run for her money if I could speak with Phillip Clarke CEO of Tesco who ignored me! More than once. Perhaps some more women on there too BBC?!
Would you like to see a programme where you see people fight back at companies treating them inappropriately? Find it interesting, useful, and/or helpful? Who wants to put the TV series proposal together?!