Complaining about customer service Holidays and transport Laws

All you need to know about your travel consumer rights

How to complain about your train, airline, bus, tube, ferry or cruise

train, plane, inside bus ferry with caption how to complain about transport

How to complain about buses

How to complain about buses all the info you need

How to complain about trains

Transport for London unmoved on issue of equality  Story about equality and Transport for London. Failures in service, policies, and redress

Taken for a ride. Passenger complaints are up (& how you can get redress) Transport Focus announced in February 2018 that their latest National Rail Passenger Survey showed that only a third were happy with their last journey. More Statistics in this post and ways to complain.

Are you on the right track with your Christmas train travel plans? Information regarding cancellations by rail companies forcing passengers to pay walk up fares as cheaper tickets for buying in advance were not released.

How to complain about train journeys (or the lack of them!) all you need to know about your rights.

Left out in the cold by a rail company? Your rights your rights when with weather related delays and cancellations.

Take your complaint about rail to the Rail Ombudsman .

How to complain about airlines

Airline compensation rates and claim letter template how much you can claim and a template letter to make it easy to claim

Landing in court with Ryanair (what you need to know about airlines and ADR too!) issues with Ryanair and ADR should you need to take the matter further with your airline

What to do when your flight is delayed – the full guide

All you need to know about booking/complaining about holidays/flights

BBC Breakfast 5th August 2015 flight delays

How to complain about ferries and cruises

Your rights and how to complain about ferries and cruises how to complain about your ferry journey or cruise

How to complain when transport has been part of your package holiday

All you need to know about the Package Travel and Linked Travel Arrangements 2018

Further advice and help with complaining about transport

Look out timber frame on a beach "researching, booking and complaining aabout holidays and flights. Tips, ideas and your rights"


All you need to know about booking/complaining about holidays/flights/travel masses of information about all areas of your holiday




Which? survey 2019 airlines, telecoms and energy at the bottom for complaint handling.

BBC Breakfast 23/08/19 Helen Dewdney discusses the Which? customer service survey

Why you should write not ‘phone to complain effectively the importance of writing not phoning when complaining

For more help on complaining effectively see Top 20 Tips How to Complain!

5 top tips for complaining effectively


Cover of How to Complain updated 2019 large cow logo


For masses of information, tips, guidance, laws and regulations and templates GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!



101 Habits of an Effective complainer book cover with logo


Want to get better at complaining? See 101 Habits of an Effective Complainer





The Complaining Cow logo download templates


Save yourself time and effort finding the laws and wording a letter of complaint and download a template, fill in your details and get that redress

Purchase downloadable templates to gain redress

Holiday, flight and event complaint templates




how to complain about transport caption on grid of plane, tube, cruise inside tube