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ADR Ombudsman Companies customer service Legal Action Property

How to prevent & complain about property related issues

Buying a home? You’ll probably need estate agents, surveyors and removal companies. Or if you’re improving your home you might be engaging the services of builders, painter and decorators and more. So how best to reduce the stress and likelihood of problems? And what to do if things do go wrong?

Below are various posts to help.

Estate agents

What you need to know when using an estate agent how best to choose an estate agent

How to protect yourself when using an estate agent be prepared

Removal

How to take charge of your home removal all you need to know about choosing the right firm and what to do if there is an issue

Home Improvement

How to build confidence in your home improvement project detailed post about how to plan a building project to avoid pitfalls

Ask the Chief Ombudsman: Furniture & Home Improvement provides advice

5 Top Tips to prevent builders/painters/decorators problems prevent problems

6 Top Tips for problems with builders/ painters & decorators what to do if things have gone wrong

How to ensure a stress-free building project previously published in Moneywise comprehensive article

Neighbours

How to complain about your noisy neighbours! what to do if you can’t sort it amicably

How to complain about your neighbour’s trees and hedges!your rights and what you can and can’t do.

Further help with complaining effectively

 

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For masses of information, tips, guidance, laws and regulations and templates GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!

 

 

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Want to get better at complaining? See 101 Habits of an Effective Complainer

 

 

 

 

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Save yourself time and effort finding the laws and wording a letter of complaint and download a template, fill in your details and get that redress

Purchase downloadable templates to gain redress

 

Property and home improvements complaint templates

 

If, after hours of reading that little lot you still need help then please see How The Complaining Cow can complain for you!

 

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Categories
Property

How to take charge of your home removal

Moving house is considered to be a very stressful experience. Following on from the story of the last week of the couple who hired a man with a van and lost all their possessions here’s how you can prevent that happening to you.

Once you have got past the stresses of dealing with estate agents, solicitors changes in dates and all the rest of it moving day finally comes. What can you do to ensure that moving goes as smoothly as possible and what to do if even after following sensible advice it still goes wrong?

Choosing a removal firm

The National Guild of Removers and Storers ensures its members are regulated and quality checked through the Removal Industrial Services Ombudsman Scheme.

The British Association of Removers is the relevant trade organisation. It has a Trading Standards Institute Code of Practice and an independent Alternative Dispute Resolution (ADR) scheme. So, should you encounter problems and your removal firm is a member then you are able to use an arbitration scheme. You may like to check their website before deciding on a removal firm to give you peace of mind.

Remember a page on Facebook means nothing. All the reviews could be written by the firm. If recommended by a friend of a friend, this still may not be good enough especially if a friend of a friend on Facebook given how so many people have “friends” on Facebook that aren’t friends and are often people with whom they have never met or spoken.

Get more than one quote especially if you insist on using a non specialist removal service. If a quote sounds cheap remember if something sounds too good to be true it probably is.

Consumer rights when using a removal firm

When you have instructed a removal firm to move your possessions from one place to another you are covered (for services up to the 1st October) by the Supply of Goods and Services Act 1982. From 1st October 2015 you are covered by the Consumer Rights Act 2015. You can expect to receive services undertaken with reasonable skill and care. That means no damage and arrival at an agreed time. Should this not be the case then you have grounds to complain.

If any items get damaged you have the right to repair/replacement or sum of money covering the cost of replacement. You are also entitled to any out of pocket expenses you might incur due to damages of items or delay in timings of the removal.

Insurance when using a removal firm

Check your insurance. When moving from one place to another check that you are covered and by which company – the insurance at your old place or the new one. This may give you additional cover particularly for anything you might move yourself. The company should have its own insurance to cover any breakages.

What to do if things go wrong with a removal firm

Keep a list of everything. If you notice damage at the time of moving mention it to the staff and keep a record. Put your complaint in writing following the tips here. Outline all the damage and out of pocket expenses and what you want to put the matter right. Give a timescale for response. If not satisfied with the response you can go to the ombudsman as detailed above. You can also go to the Small Claims Court (even after using the ombudsman.)

 

Further help

Cover of How to Complain updated 2019 large cow logoFor more information, guidance, tips, consumer laws, rights and template letters for complaining to most sectors about most things… GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!