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Holidays and transport Laws Transport

Airline compensation rates and claim letter templates

How to get compensation when you are delayed or bumped from a flight

Make sure you get the compensation you are due from airlines

It would appear that many airlines like to make it difficult for passengers to claim for compensation and redress for delayed or cancelled flights. Then there are the companies which say they can do the work for you but take a hefty commission.

Well, here’s something from me, for free, which should help to get you your due compensation (See the rest of the post for details of what you need to fill in and other related information). 🙂

EU Compensation rights rates for delayed flights

Compensation for delays is only due on flights in the EU or when using an EU airline arriving two hours or more late. How much you are entitled to depends on how long the delay and how long the flight. It changes again if the flight is cancelled before/after seven days before you are due to depart. It does not reflect the price of the flight and is straight out compensation.

The tables for amounts to which you would be entitled per flight are below:

Denied boarding or “bumped” from a flight compensation rates of payout

Airlines will often ask for “volunteers” to not take the flight in return for compensation and this amount would be agreed with the airline at the time. If you are forced off due to overbooking it is the same compensation as if the flight were cancelled.

Flight cancelled 7-14 days before departure compensation rates

Rates are different for notice given and for when you arrive (even if the flight to which you have been changed is longer but gets you there earlier).


Flight cancelled less than 7 days before departure compensation

Exchange rates correct at July 2017.

Rescheduled flights and your rights

Passengers given less than 14 days’ notice of a replacement flight may be due compensation depending on the timings of the new flight.

Contact the airline to get the compensation

There are some companies that will offer to get your refund for you by using templates and take 25%. You can do it yourself but if you want to make it easier you can use these templates:

email icon

 

 

Covid related refund from airline including voucher rejection (ÂŁ20)

Delayed flight compensation (ÂŁ25)

 

 

Other redress for flight delays and cancellations

Flight cancelled or delayed for several hours – the airline must look after passengers. It must provide food, drinks, and some communications. If passengers are delayed overnight, this also means providing them with a hotel and travel to and from it. (All these must still be provided even if the delay was out of the airline’s control). Keep claims reasonable.

And make sure you avoid calling any 084, 087 or 09 numbers. These are banned for customer services such as this.

Luggage problems

See Quick guide to lost luggage – your rights

Holidays and flights your rights

See What to do when your flight is delayed – the full guide

and  All you need to know about booking/complaining about holidays/flights for more (including Covid related issues)

Purchase and download Holiday, flight and event complaint templates

 

book Logo cartoon cow at a laptop of book cover. How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!

 

For more templates, advice, information on holidays and most other sectors Get the Book! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS! 

Covering airline delays in the news

BBC Breakfast 5th August 2015 flight delays

Your rights Ryanair strikes

BA delays: Airline changes advice over claims for expenses

 

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Companies customer service Latest News Topical

Will your Gift Cards keep on giving?

Or will they expire before you can use them?!

The press release with more background information on the story from 2016  can be found on Looking a gift card in the mouth

1) Carefully check the expiry date of the Gift Card, which could even be different to advertised! Tesco sells the Pizza Express card with an 18 months expiry but when I contacted them they said this was mistake and would change the figure on their website to 24 months. Many independent restaurants can be 6-9 months and experience days are usually 6 or 9. Most will start the clock running again from when the card was last used if you have credit.

2) If you find a card that you haven’t used, go into the store and ask for a balance check. Many of the larger retailers will do this and your time will start again. So if you have only 3 months left on a card but started with 24, the 24 will start again.

3) Remember your consumer rights stay the same. If the item you buy with the card is not of satisfactory quality then under the Consumer Rights Act 2015 you can take it back within 30 days for a full refund. After that time a repair or replacement may be offered. But you get refunded using the method by which you paid, so the money will go back onto the Gift Card

4) It isn’t just gift cards as presents you need to be careful of, as sometimes gift cards are given as goodwill gestures by companies. So for example, Eurostar or Ryanair may give you a Gift Card and you don’t intend to travel for a couple of years, but their cards only last a year.

5) Often its grandparents giving children Gift Cards. They don’t like the idea of just giving cash and sometimes feel that if they hand over money in a shop it is more of a present than cash, but those younger children go out shopping less often than adults so check their cards too. Buy them off the children, if you can use them.

6) My mum always bought mine at face value when I was a child because she’s nice. You may find gift cards on auction sites of course. Useful guidance can be found  on eBay Buyers Guide to purchasing Gift Vouchers & Gift Cards 

7) Keep the receipt in a separate place to the card. If you lose the card you will still have the details so that if you act quickly enough the store maybe able to cancel the card. But in essence the card acts like cash.

8) Check that you can use in concessions within a store and online, as again all varies from store to store!

9) If store goes bust act quickly. It will be up to the administrators as to whether they will continue to accept them.

10) If your card has expired don’t despair. Although it is unlikely you will get a full refund it is worth asking at the checkout, then with customer services and then the CEO, by telling him or her what you think of their ridiculous unnecessary expiry dates!

 

 

 

Big name companies which only have one year expiry dates are:

12 months
Wiggle, Eurostar, Habitat, Ticketmaster, Crew Clothing, Ryanair, Spafinder, O2 Climb, Vue, Westfield Shopping Centre, JD Sports and Restaurant Choice (variety of chains and you can’t even use with any discount promotion either!)

10 months
Buyagift and Spabreaks

6 months
Various independent restaurants, We Are Vertigo and UK Paintball

Other cons!
Be really careful of the Post Office One4all gift card! “Quoted from their site “There will be a charge of 90p applied to the card on the19th month after the card sale date and each month thereafter until the card balance reaches zero.” That stinks!

Matalan may not give you any change when you use their gift cards!

Useful information

Consumer Rights Act 2015

20 Top Tips for Complaining Effectively

 

Cover of How to Complain updated 2019 large cow logoSigned copies of How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! . Or get unsigned copies from Amazon

 

 

 

See Ceoemail.com for the contact details for any CEO.

Newsletter. Promise not to fill up your inbox with lots of rubbish on a regular basis! I don’t send them very often, but when I do it’s usually to tell you about changes in the law, updates and items of interest. So go on sign up you know you’re interested and I shall of course complain if you don’t!

Looking a Gift Card in the Mouth

*refer a friend link