The 15 top things other public transport users do that annoy us revealed

What annoys you about public transport?

Time for a rant. Not had one for ages.

The other day I had the misfortune of travelling on the tube. Used to do it for work several years ago and was very glad when I changed jobs and was able to use the car! Nobody likes the tube but sometimes I am amazed at some people’s attitudes. This particular evening the tube was, as usual packed. There was a heavily pregnant woman standing next to me and no one got up for her. It was possible that that people couldn’t see, so I shouted at “could someone please get up for this woman? No one did, I kid he not. So, I said again “I have to say it again? Will someone please get up for this woman?” A man the other end who couldn’t possibly have seen why did. The woman who was exhausted she could only smile to me sat down. Meanwhile a woman, sat next to her friend who was sitting in the “get up and give this seat to someone who needs it more seat” said “I didn’t realise we had a teacher on board” Really? Really? You want to bring attention to the fact that you were too selfish to get up? So I said to her “No, actually I am not a teacher just someone with manners. ” To which, unbelievably her friend sat in the seat from which she should have been the first to get up said “It isn’t that, it’s that people can’t see” Really? Really?

“That’s why I shouted it out across the carriage” I said, bad enough you might think. But this woman was sat next to the glass partition thing which the pregnant woman was standing by! Talk about bringing attention to the fact that you are stupid as well as rude. I couldn’t believe it, arguing about not getting up for someone heavily pregnant. When the pregnant woman left she was able to speak (that’s how out of breath she was when she got on) she thanked me and said no one ever get up for her. Well if that’s you on the tube and you see someone frail or pregnant or disabled who needs your seat more than you do GET UP! Especially if you are in that designated seat! Or enlighten me, why don’t you get up for someone who clearly needs the seat more than you. (If you yourself are in more need of the seat then fair enough but if you aren’t I’d love to hear your reasoning!)

So here’s a list of what people find annoying please free to add yours! The biggest gripe was without doubt number one!

  1. People shouting into their mobile phones
  2. People putting their bags on the empty seat next to them
  3. People who don’t give up their seat for someone pregnant or less able to stand
  4. Eating smelly stuff
  5. Being able to hear noise from people’s headphones
  6. People who need to use some deodorant!
  7. Noise in the quiet coach
  8. Blocking the feet of the person opposite
  9. Bags under tables on trains
  10. People who let their children run amok
  11. People putting feet up on another seat
  12. Eating loudly
  13. Litterers
  14. people doing make up
  15. Trimming nails

Incidentally, if you have any complaints about delays on trains and buses see here and here.

What other horrendous stories of rudeness and things you hate about other passengers on the tube do you have?

 

3 Simple Steps to Gain Compensation for Train Delays

Last week, it was in the media that people don’t complain about train delays and don’t get the compensation to which they are due. Is that you? You WALLY! I always get money back for journeys which are delayed and frankly don’t write up the stories on here ‘cos it’s so simple and boring! All you have to do is fill out a form! So, because I’m a nice person. Ok, I’m not. Well for whatever reason, if only to annoy the train companies so that they spend their ridiculous income on improvements instead of payouts, I’m here to make things really easy for you. You’re welcome.

The rail companies all have a passenger charter. They abide by that which links to the National Rail Network guidelines. From July 2015 amendments were made to the National Rail Conditions of Carriage meaning you can now ask for monetary compensation and you should get it. Companies may still try and give you vouchers but you should refuse and demand money.

Payouts vary on how long the journey needs to be delayed. Most, if not all, would have you believe that you are only entitled to part of full refund and no other costs. Wrong. If the delay was in the train company’s control and you are left stranded for example the company is responsible for putting you up in accommodation so keep all receipts but stay somewhere with reasonable costs! The Rail Passenger’s Rights and Obligations Regulations 2010 gives more protection. So, if you think have a case, go for it and remember my Tips if you do. A “Would The Complaining Cow go for it question” is always a good one. If I would then and if you write it right you’ll get a decent payback.

Train companies are listed here. On that page are links to all the train companies including the underground. (Incidentally, tube refunds take two minutes to request, used to do them on a regular basis when daily using the Victoria line).  Click on the link of the company you need, then click on the website on that page and from that page do a search for “complaints” or “refunds”. Some say form, email etc. so you will need to go through whatever process it details and each will pay differently.

There is more information in the National Rail Conditions Of Carriage, look up that too and use that too!

If you think the response is unsatisfactory you can take the matter further. If your journey was outside London or the National Rail Enquiries Service then go through Passenger Focus.  For London and surrounding areas (including those on London Underground or London Overground) contact the London Travel Watch. If you’re unhappy with the response of either of these organisations get in touch again and raise a complaint with them about how your complaint has been dealt with! (See Tips on complaining) If you’re still unhappy with the way your complaint has been handled, you can take it to the Parliamentary Ombudsman (for Passenger Focus), or the London TravelWatch Chief Executive and, if you are still unhappy with London TravelWatch, the Local Government Ombudsman.

Information about complaining about buses here.

Most recent information on delays and vouchers from Which?

Update 07/09/16 Win! New rail passenger rights announced rail will be covered by the Consumer Rights Act from 1st October 2016. From the Which? post:

“This is good news for rail passengers. In a little over three weeks all rail passengers will be entitled to have their compensation paid within 14 days. Compensation will be issued by the same method the passenger paid with, rather than with vouchers that some train companies currently use.

Passengers will also be entitled to payment for additional consequential losses, such as missed connections, and will be able to claim for any length of delay.”

Good luck and please share your success stories with us here!

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