Publications

Books by The Complaining Cow

Cover of How to Complain updated 2019 large cow logo

 

How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! RRP £15.00 prices vary with the usual suspects. See link for more details and reviews.

 

 

 

 

 

 

101 Habits if an Effective complainer book cover with logo

 

 

101 Habits of an Effective Complainer RRP £12.99  Prices vary from the usual suspects. See link for more details and reviews.

 

 

 

 

 

What's in there then?

 

Downloads

4 images of Helen Dewdney, Matt Davies and Dave LewisCase study: Tesco and a consumer champion from taking Tesco court and winning to meeting with and interviewing the UK and Group CEOs and more.

Research Reports

Ombudsman Omnishambles: Serious unresolved issues affecting the operation of the ombudsman ADR system in the UK 22 June 2016 and

More Ombudsman Omnishambles: The UK ADR landscape 20 months on… 28 February 2018 (co-authored with Marcus Williamson) and the compiled report Whirlpool – the story without the spin.Complaining Cow Books

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