Books by The Complaining Cow
How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! RRP £15.00 prices vary with the usual suspects. See link for more details and reviews and for purchasing signed copies direct from the author to support small business!
101 Habits of an Effective Complainer RRP £12.99 Prices vary from the usual suspects. See link for more details and reviews and for purchasing signed copies direct from the author to support small business!
Free download
Customer Service: 5 ways to get rave reviews and referrals just by tweaking a few processes.
Research Reports
Ombudsman Omnishambles: Serious unresolved issues affecting the operation of the ombudsman ADR system in the UK 22 June 2016 investigation describing problems which are not the fault of providers and gives warnings and recommendations.
More Ombudsman Omnishambles: The UK ADR landscape 20 months on… 28 February 2018 (co-authored with Marcus Williamson) further investigation uncovering more issues and making more recommendations.
Whirlpool – the story without the spin compiled report over 3 years includes contradictions, results of Freedom of Information Requests to Government departments and Peterborough Trading Standards, London Fire Brigade statistics and recommendations, research and investigations.
Also see Services for Businesses and Services for Consumers
