Table of Contents
Books by The Complaining Cow
Helen has written two best-selling books for consumers, a handy booklet for businesses to help them increase their sales and co-authored reports into Alternative Dispute Resolution monitoring and oversight.
Her work has been reviewed by some of the finest in the field and she is highly respected in the consumer and ADR sectors.
How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! RRP £15.00 prices vary with the usual suspects. See link for more details and reviews and for purchasing signed copies direct from the author to support small business!
See the link for more details and reviews
101 Habits of an Effective Complainer RRP £12.99 Prices vary from the usual suspects. See link for more details and reviews and for purchasing signed copies direct from the author to support small business!
See the link for more details and reviews
Free download
Customer Service: 5 ways to get rave reviews and referrals just by tweaking a few processes. Implementing a few suggested changes from this handy booklet could help you look at customers differently and in turn increase your sales.
Research Reports
Ombudsman Omnishambles: Serious unresolved issues affecting the operation of the ombudsman ADR system in the UK 22 June 2016 investigation describing problems which are not the fault of providers and gives warnings and recommendations.
More Ombudsman Omnishambles: The UK ADR landscape 20 months on… 28 February 2018 (co-authored with Marcus Williamson) further investigation uncovering more issues and making more recommendations.
Whirlpool – the story without the spin compiled report over 3 years includes contradictions, results of Freedom of Information Requests to Government departments and Peterborough Trading Standards, London Fire Brigade statistics and recommendations, research and investigations.
Consultation responses
Responses to the Reforming Competition and Consumer policy paper October 2021
Also see Services for Businesses and Services for Consumers
