Books by The Complaining Cow
How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! RRP £15.00 prices vary with the usual suspects. See link for more details and reviews.
101 Habits of an Effective Complainer RRP £12.99 Prices vary from the usual suspects. See link for more details and reviews.
Downloads
Case study: Tesco and a consumer champion from taking Tesco court and winning to meeting with and interviewing the UK and Group CEOs and more.
Research Reports
Ombudsman Omnishambles: Serious unresolved issues affecting the operation of the ombudsman ADR system in the UK 22 June 2016 and
More Ombudsman Omnishambles: The UK ADR landscape 20 months on… 28 February 2018 (co-authored with Marcus Williamson) and the compiled report Whirlpool – the story without the spin.
