Books by The Complaining Cow
How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! RRP £15.00 prices vary with the usual suspects. See link for more details and reviews.
101 Habits of an Effective Complainer RRP £12.99 Prices vary from the usual suspects. See link for more details and reviews.
Research Reports
Ombudsman Omnishambles: Serious unresolved issues affecting the operation of the ombudsman ADR system in the UK 22 June 2016 investigation describing problems which are not the fault of providers and provide warnings about one provider, Consumer Dispute Resolution Limited run by Dean Dunham which runs RetailADR, UtitlitiesADR and AviationADR and making recommendations
More Ombudsman Omnishambles: The UK ADR landscape 20 months on… 28 February 2018 (co-authored with Marcus Williamson) further investigation uncovering more issues and making more recommendations.
Whirlpool – the story without the spin compiled report over 3 years includes contradictions, results of Freedom of Information Requests to Government departments and Peterborough Trading Standards, London Fire Brigade statistics and recommendations, research and investigations.
Also see Services for Businesses and Services for Consumers
