Publications by Helen Dewdney The Complaining Cow

Books by The Complaining Cow

Once upon a time I complained...

Cover of How to Complain updated 2019 large cow logo

 

How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! RRP £15.00 prices vary with the usual suspects. See link for more details and reviews and for purchasing signed copies direct from the author to support small business!

 

 

 

 

 

 

101 Habits if an Effective complainer book cover with logo

 

 

101 Habits of an Effective Complainer RRP £12.99  Prices vary from the usual suspects. See link for more details and reviews and for purchasing signed copies direct from the author to support small business!

 

 

 

 

What's in there then? A review by Judge Rob Rinder

 

Free download

Customer Service: 5 ways to get rave reviews and referrals just by tweaking a few processes.

Customer Service how to turn customers into superfans raving about your products/services

 

Research Reports

Ombudsman Omnishambles: Serious unresolved issues affecting the operation of the ombudsman ADR system in the UK 22 June 2016 investigation describing problems which are not the fault of providers and gives warnings and recommendations.

More Ombudsman Omnishambles: The UK ADR landscape 20 months on… 28 February 2018 (co-authored with Marcus Williamson) further investigation uncovering more issues and making more recommendations.

Whirlpool – the story without the spin compiled report over 3 years  includes contradictions, results of Freedom of Information Requests to Government departments and Peterborough Trading Standards, London Fire Brigade statistics and recommendations, research and investigations.Complaining Cow Books

Helen Dewdney Consumer Champion Showreel

Also see Services for Businesses and Services for Consumers

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