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The Complaining Cow’s round up

Government Consultation on Competition and Consumer Policy

On 20 June 2021 the Government finally published its consumer paper for consultation. It is titled Reforming Competition and Consumer Policy. The closing date for responses is 11.45am on 1 October 2021.

I have summarised some of the sections most affecting consumers and sent my consultation responses for each of those areas.

The responses  can be found at the links below:

ADR: A Government consultation

Reviews: A Government consultation

Subscription traps: A Government consultation

Helen Dewdney The Complaining Cow responses to the consultation Download


Free help for consumers

5 Top tips for complaining effectively

5 top tips for complaining effectively

20 Top Tips for complaining effectively and always get that redress!

Go to the top to get your complaint resolved. Contact the CEO, email addresses can be found at

All the laws and regulations you need to know to complain about most things! Will take you to a page of links for help in each sector, such as good, travel, finance and cars.

The Complaining Cow Publications and Templates for consumers

Cover of How to Complain updated 2019 large cow logo

For help, advice, tips, information and templates buy the signed copy of How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! straight from the author and say what you would like written with the signature! Support small businesses!



101 Habits of an Effective complainer book cover with logo

101 Habits of an Effective Complainer has been designed to improve the way you look at and make complaints. Each page gives you a complaining habit to consider and an example of how and why it empowers you to become more effective in getting the results you want. Buy a signed copy straight from the author. Support small businesses!


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Needs help now and can’t wait for the books? Purchase and download templates to gain redress



See T-shirts, hoodies, mugs, clocks, pictures, laptops and phone covers and more see The Complaining Cow merchandise

Free help for businesses

If you work in customer service or for yourself/are a small business, join the free Facebook Group. Increase Sales through Customer Service with Care, Compassion & Integrity. Share advice, tips, ask questions etc.

5 ways to get rave reviews and referrals free download to help you tweak a few process and increase sales

Customer Service how to turn customers into superfans raving about your products/services


Services for businesses

The Complaining Cow logo, complaints, consultancy, speaker, workshops and more

Are you a business that would like to improve the customer service journey, get better at handling complaints, reduce risk to finances and reputation and impact on vulnerable customers AND in turn increase sales? See Services for more about workshops, training, speaking, mystery shopping and consultancy.
















By Helen Dewdney, The Complaining Cow

Consultant | Author | Speaker | Blogger | Presenter | Journalist
Helping to make, prevent and deal with complaints

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