Two sides of the same coin?

Helen Dewdney, The Complaining Cow described

I asked people in my Facebook group how they would describe me. Bit dangerous. How would two different people see the same trait? Armed with this information and knowing how I have been described over the years I thought I’d have a look at myself….

Some say I’m tactless…  others say I’m honest and straightforward.

Some say I’m hyperactive … others say I’m energetic.

Some people say I’m bossy … others say I’m authoritative.

Some say I’m loquacious… others say I’m never short for words.

Some say I’m vexatious … others say I’m determined

Some say I’m bloody-minded … others say I’m principled.

Some say I’m mean … others say I have integrity.

Some say I’m pernickety … others say I’m meticulous.

Some say I’m eccentric … others say I’m entertaining.

Some say I’m overbearing … others say I’m masterful.

Some say I’m abrupt others say I’m efficient.

Some say I’m scatterbrained others say I’m a multi-tasker.

Some say I’m random others say I’m creative.

Some say I’m controversial … others say I tell it how it is.

Some say I’m loud … others say I’m very loud.

Some say I ask difficult questions … others say I ask the right questions.

Some say I have no sense of direction … and they would be right.

Are these just two sides of the same coin? 

silver embossed coin face of Helen Dewdney silver embossed coin face of Helen Dewdney

 

 

 

How do different people look at you and describe the same traits?

 

I don't complain all the time…Or do I??

 

 

Whirlpool FINALLY undertakes full recall of tumble dryers

Whirlpool, the giant manufacturer of home appliances, has finally seen the light on the issue of dangerous tumble dryers. It has announced today (10 July 2019) that it will issue a product recall of all tumble dryers at risk of fire that have still not been modified.

On 12 June 2019 I wrote a blog post The end of the spin cycle? The Consumer Minister, Kelly Tolhurst, had announced that the Government intended to serve Whirlpool with a full recall notice for all tumble dryers that are at risk of fire. She told the House of Commons at the time that “consumer safety is a priority for the Government”. I said that history would say otherwise, given how long we have taken to get here.

On 4 June the government’s Office for Product Safety and Standards (OPSS)  informed Whirlpool of its intention to serve a Recall Notice. And at last, today, it has been announced that Whirlpool UK Appliances Ltd is to issue a full product recall of tumble dryers not yet modified from consumers’ homes.

Consumers with an affected tumble dryer that has not been modified will now be entitled to a new replacement machine. This will be delivered and installed, with the old one removed. This will be carried out at no cost to the consumer.

Whirlpool has committed to:

  • deliver a significant new consumer outreach campaign with wide ranging publicity of the product recall aimed at reaching affected consumers and driving up awareness
  • guarantee no charges for delivery, installation or removal of machines
  • improve identification of, and outreach to, vulnerable consumers
  • provide OPSS with timely reporting of progress made in the product recall

Although there have been stories of some people having issues with modified machines, it looks like these will not be recalled. Should you still be having issues, I would advise following the usual complaint processes following the advice in the link below, the tips, and referring to the full product recall.

Fire Whirlpool The tumble dryer story without the spin

My report Whirlpool – the tumble dryer story without the spin outlines what happened up until April 2018. It includes details of apparent contradictions in advice provided by Whirlpool, results of Freedom of Information Requests to Government departments and Peterborough Trading Standards, London Fire Brigade statistics and recommendations, research and investigations. All in one place.

 

It amazes me that a company so large could have taken such a shoddy approach to consumer safety and cared little for its reputation. It has taken many years of campaigning to ensure that the government takes action and forces this company torecall these dangerously defective products.

Will Whirlpool survive this debacle? People often have short memories but I think in this case where a company has shown such disregard for consumer safety and its own reputation that it will struggle to rebuild its badly tarnished reputation.