Guide to saving money when getting to the airport

You need to factor in the cost of airport parking versus any form of getting to the airport when booking a holiday. Last year when booking a holiday I looked at the same holiday departing from two different airports. It was actually cheaper from Southend airport than Gatwick. However, before booking I checked the cost of car parking and once that (and the same driving time) was factored in, it was cheaper to go from Gatwick.

So how can you make sure you don’t get stung and end up paying more than you might otherwise need to do!

1)Always do your research on the cost of travel – do the flight times mean that public transport is out of the question? Would altering the flight times make a difference to overall cost even if the cost of the flight goes up?

2) Use comparison sites for airports as well as looking direct as prices can vary enormously.

3) Use cashback sites like *Topcashback to get money back on the cost.

4) Sign up for emails – sometimes you can get good discount codes in advance of booking your holiday, but always check with and without.

5) Clear your cookies each time you go back to a site so the cost doesn’t go up.

6) Look at getting a taxi it could be cheaper.

7) Book the car park as much in advance as possible, prices tend to go up nearer the date of flight.

8) Check terms and conditions, do you want to pay a few quid extra for free cancellation for example?

9) Make sure you are comparing like with like, e.g. off airport parking, local sites, meet and greet, transfer times etc.

10) Most car parks book within 24 hour periods so give yourself leeway in case the flight is late coming back which will mean you will avoid a possible late arrival fee.

11) Check out other places to park, could be someone rents out their parking space outside their house, or it’s cheaper to park at a train station!

12) Consider a hotel which offers parking, sometimes when you take public transport instead of driving and parking it may be cheaper.

In order to avoid any possible issues, take photos of the car before you leave your keys including one of the mileage. If you do it will be much easier to complain to gain redress. Under the Consumer Rights Act 2015 the car park must provide services with reasonable skill and care. If it does not do so then you are entitled to redress.

cars parked in open space

Look out timber frame on a beach "researching, booking and complaining aabout holidays and flights. Tips, ideas and your rights"

 

 

See lots more for All you need to know about booking/complaining about holidays/flights/travel

 

 

 

*refer a friend link

Affected by O2 network downtime issues – your rights to redress

O2 coverage and network status

On 6 December 2018 O2 had a problem with data services on its network. At the time of publishing this blog post it still has a problem. O2 says the coverage and network issues are due to a third party software failure and that mobile operators around the world could also be affected.

Your rights

Under the Consumer Rights Act 2015  you are entitled to services to be carried out with reasonable skill and care. It is irrelevant that the problem is caused by a third party problem. Your contract is with O2 and so therefore O2 is in breach of contract and you are entitled to redress.

You are entitled to a full refund of the cost of the time you are without use of your phone. You are also entitled to redress for any out-of-pocket expenses you incurred due to not being able to use anything on your phone. E.g. you incurred bank charges because you couldn’t transfer money or had to use a payphone. You can claim for consequential loss due to O2’s breach of contract.

How to complain to O2

Once the system is back up and running, calculate your losses. Write do not phone so you have a record of evidence. Outline the problems you had and any costs you incurred and provide evidence for this. State what you want as redress and mention that it is because of a breach of the Consumer Rights Act 2015, as outlined above.

Get in quickly, a huge queue of complaints will soon grow.

You can also jump the queue of complaints and complain to the ceo. Go to ceoemail.com for contact details. The CEO won’t respond personally but the matter does get escalated and dealt with by a different team to customer services.

Follow Top 20 Tips for complaining effectively when you write.

If you do not get a satisfactory response you can take the matter to Ombudsman Services: Communications of which O2 is a member. You will need to ask for a deadlock letter or wait until 8 weeks has passed since you started the complaint.

Contract with another provider using the O2 network

Other providers such as Giff Gaff and Tesco use the O2 network. In these cases you will need to follow the advice above but with your provider directly not O2. Always complain to the company with whom you have the contract and pay the money!

Check whether your provider is with Ombudsman Services: Communication or CISAS.

Update on compensation from O2

O2 disruption: Operator offers compensation over outage  The BBC article states the following:

“Mobile operator O2 has said it will compensate its customers following a day of disruption to its data networks.

Pay Monthly customers will be credited with two days of monthly airtime subscription charges in January.

Pay As You Go customers will get 10% credit on a top-up and Pay As You Go mobile broadband users will get 10% off a Bolt On purchase, in the new year.”

“The compensation for Pay Monthly customers includes SMB business and mobile broadband users.”

Update on compensation from Sky

Sky has announced that it is giving affected customers a day of free unlimited UK data this Saturday 8 Dec. Customers will not need to do anything to get this.

Further help for complaining to telecom providers

lap top on woman's knees phone in one hand

All you need to know about complaining to telecom providers which provides lots of posts relating to differing telecom issues.

 

book Logo cartoon cow at a laptop of book cover. How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!

 

 

For lots of information, advice, tips, consumer laws and template letter GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!

 

 

O2 network failures – your consumer rights

The funny side of the O2 problem

Some people saw the funny side of the issues facing O2 customers.

Emergency tariff released following O2 signal failure a great post by Trafford Express.

Businesses and consumer alike got in on the act.