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British Gas must pay compensation over price guarantee shambles

Paloma Kubiak from YourMoney and I have worked together on an article exposing British Gas.

Gas hob rings

The full story can be found at:

British Gas must pay compensation over price guarantee shambles

Former People’s Energy and Neon Reef customers who were moved to British Gas say they received misleading and confusing emails about the price they would pay for their energy. We’re calling for a public apology, compensation for customers and for the regulator, Ofgem, to investigate.

• 380,000 energy customers moved to British Gas under Ofgem’s ‘Supplier of Last Resort process’

• British Gas welcome emails say price is guaranteed until 30 June 2022 for former People’s Energy customers and 31 July 2022 for former Neon Reef customers. But they also say the price is variable

• Customers were surprised to receive emails informing them their bills were going up on 1 April after believing they would be protected by British Gas’ price guarantee

• We believe British Gas may not have met the Ofgem Standards of Conduct, the Consumer Protection from Unfair Trading Regulations 2008 and the Consumer Rights Act 2015

• British Gas, Ofgem and the Energy Ombudsman are already dealing with complaints

• Brian was awarded £270 compensation. Top tips to help you complain.

Energy crisis – what you need to know

By Helen Dewdney, The Complaining Cow

Consultant | Author | Speaker | Blogger | Presenter | Journalist
Helping to make, prevent and deal with complaints

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