Helen Dewdney, The Complaining Cow, has always had a passion for fighting injustice.
In 2012 she started a blog sharing stories of tackling companies with poor customer service. It grew into advising consumers and then businesses. This was due to her experience, skills and having the ear of thousands of consumers and knowing what they want to experience in complaint handling and customer service.
Author of two best-selling books, reports and a wealth of media coverage, Helen helps both directors and senior staff in large corporates and small businesses to improve complaint handling through understanding customer perspectives and through challenge so as to gain and retain customers. She help turn them into superfans who rave and refer more custom.
Latest Article
Sara Williams talks debt – The Complaining Cow Consumer Show
Table of Contents
Sara Williams Debt Camel helps you manage debt and more
Sara Williams is an adviser at Citizens Advice who has her own website Debt Camel where she blogs about everything to do with debt and credit ratings.
Go to person about anything debt or credit score related.
Sara guest posted Ten ways GDPR will help consumers.This provides all you need to know about data protection and how you can challenge organisations about your data. Everything you need to know about Payday loans and Bright ideas for complaining about Brighthouse (& avoiding them in the first place!)
She is one of very few people asked to guest post on my blog and even fewer to do more than one! This shows you the high regard in which I hold Sara!
She was therefore the ideal and perfect choice to invite onto The Complaining Cow Consumer Show.
Sara talks to me about why she set up her blog, Debt Camel, where to go for help, tips on managing debt and what affects your credit score. She also advises on where not to go for help and what to avoid, especially scams.
The Complaining Cow Consumer Show
Further help on saving money
How Big Energy Saving Week can help you with energy bills this provides you with ways to save money but also where to go for help.
Energy prices are up – 10 ways to keep bills down some ways for cutting down in energy if you think perhaps you haven’t exhausted all ideas.
How to save money on and complain about, energy Various posts to help with energy, sometimes it may be that your energy bill is wrong regardless of the price hike. Posts here will help you complain effectively.
Information and advice about credit scores
Guest posts on The Complaining Cow blog by John James from Experian:
All you need to know about credit score rating
All you need to know when you have been refused credit
The Complaining Cow Consumer Show with John James. This discussion was really interesting. We covered myth busting about consumer credit scores, how to use credit scores to save money, how to challenge credit refusal and much more!
East London Radio The Complaining Cow Consumer Show
Do you have a consumer issue that you would like help with to get sorted? Or do you have any ideas of subjects you would like me to cover? Then please let me know. Email me on: helen@eastlondonradio.org.uk
Listeners to the show can get 15% off How to Complain: The Essential Consumer Guide to Getting Refunds, Redress & Results! and 101 Habits of an Effective Complainer. Use the code ELRCOW.Listen to other interviews on The Complaining Cow Consumer Show.
Previous Articles
- Customer complaints reach their highest ever
- Helen Dewdney talks to Brad Burton
- The Complaining Cow Consumer Show – Linda Reynolds
- Earth Day – making a difference with your shopping habits
- British Gas must pay compensation over price guarantee shambles
