The Complaining Cow Business Articles

Helen Dewdney, The Complaining Cow, has always had a passion for fighting injustice.

In 2012 she started a blog sharing stories of tackling companies with poor customer service. It grew into advising consumers and then businesses. This was due to her experience, skills and having the ear of thousands of consumers and knowing what they want to experience in complaint handling and customer service.

Author of two best-selling books, reports and a wealth of media coverage, Helen helps both directors and senior staff in large corporates and small businesses to improve complaint handling through understanding customer perspectives and through challenge so as to gain and retain customers. She help turn them into superfans who rave and refer more custom.

Latest Article
The Complaining Cow Consumer Show – Linda Reynolds

  • Talking Travel chaos – Summer 2022

    This week on The Complaining Cow Consumer Show I spoke with Linda Reynolds, a Personal Travel Agent.

    We covered a wide range of topics, including:

    • What is the media reporting about airline travel.
    • What is actually happening with airline travel.
    • Whether people are still booking holidays.
    • What you can do to ensure that you are kept informed and that your time in the airport runs as smoothly as possible.

    We also touched upon your legal rights if things go wrong. You do have rights, including compensation to delayed or cancelled rights. But there is much more in detail below:

    Advice regarding booking and complaining about holidays and flights

    Look out timber frame on a beach "researching, booking and complaining aabout holidays and flights. Tips, ideas and your rights"

     

    How best to book and complain about holidays/flights/travel links to various articles regarding saving money and your rights when booking and taking holidays.

     

     

     

     

    What to do when your flight is delayed – the full guide provides you with all the information you need to know if your flight is delayed or cancelled. Details of what to quote, how to challenge fob offs and the amount of compensation to which you are entitled all here!

     

    Further help and advice on East London Radio

    If you have a consumer issue with which you would like help to get sorted or have any ideas of subjects you would like me to cover then please let me know. Email me on: helen@eastlondonradio.org.uk

    Complaining Cow BooksListeners to the show can get 15% off my book How to Complain: The Essential Consumer Guide to Getting Refunds, Redress & Results! and 101 Habits of an Effective Complainer with the code ELRCOW

     

    About Linda Reynolds

    Linda Reynolds headshot

    Linda has been a Personal Travel Agent for over 30 years, helping thousands of people to organise their holidays. She has herself travelled to 54 different countries and during 21 months of COVID she safely travelled to 9 countries, successfully navigating all the rules and regulations! She helped advise me in the article What you need to know regarding holidaying during COVID, written for the Guardian.

     

     

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