Well, that’s the name on the tin.
But what does it mean?
The things is, it’s not about moaning. For consumers it is about complaining effectively to get what you are legally entitled to. See 20 Top Tips for complaining effectively.
For more information, tips, advice, guidance, consumer laws and replace letters, GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!
But for business, well, I have the ear of the consumer. I hear the moans and gripes every day. I know exactly what annoys consumers and you know what? Your company is in there, I guarantee it. Companies say that they listen to customers but do you? Do you really? I don’t think so, because if you did a) my book wouldn’t continue to be such a huge best-seller and b) I wouldn’t see and hear what I do day in day out and have to try and sort things out for people.
If you are a business that really wants to listen to customers, mean it when you say we want to improve things for our customers then perhaps it is time you opened yourself up to challenge. Not just do everything internally or asked consultants what they think about your customer service. Ask someone to tell you what customers ACTUALLY think. That will give you a different perspective.
If you want to find out more about what Helen, The Complaining Cow can do for you see Services.
How to complain about your train, airline, bus, tube, ferry or cruise
How to complain about buses
How to complain about buses all the info you need
How to complain about trains
Transport for London unmoved on issue of equality Story about equality and Transport for London. Failures in service, policies, and redress
Taken for a ride. Passenger complaints are up (& how you can get redress) Transport Focus announced in February 2018 that their latest National Rail Passenger Survey showed that only a third were happy with their last journey. More Statistics in this post and ways to complain.
Are you on the right track with your Christmas train travel plans? Information regarding cancellations by rail companies forcing passengers to pay walk up fares as cheaper tickets for buying in advance were not released.
How to complain about train journeys (or the lack of them!) all you need to know about your rights
How to complain about airlines
Airline compensation rates and claim letter template how much you can claim and a template letter to make it easy to claim
Landing in court with Ryanair (what you need to know about airlines and ADR too!) issues with Ryanair and ADR should you need to take the matter further with your airline
How to complain about ferries and cruises
Your rights and how to complain about ferries and cruises how to complain about your ferry journey or cruise
How to complain when transport has been part of your package holiday
All you need to know about the Package Travel and Linked Travel Arrangements 2018
Further advice and help with complaining about transport
All you need to know about booking/complaining about holidays/flights/travel masses of information about all areas of your holiday
Why you should write not ‘phone to complain effectively the importance of writing not phoning when complaining
For more help on complaining effectively see Top 20 Tips How to Complain!
For masses of information, tips, guidance, laws and regulations and templates GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!