Category: Food from shops, hotels, restaurants & deliveries

How to complain about food in restaurants, deliveries, take aways, and hotels! (and from stores!)

How to complain about food anywhere!

When you eat out, it can be really difficult to complain. But if the food or service isn’t up to scratch you can and really should. The following posts will help you with asserting your legal rights.

How to complain about fast food

Tasty solutions for food delivery troubles all you need to know about complaining about your delivery of fast food, wrong orders, cold or late.

Template for fast food delivery refunds a ready made letter/email to complain to your fast food supplier.

How to complain in restaurants

The ultimate guide to complaining when eating out all your rights when eating out.

How to get the cream (without being a clot!) a story about complaining in a cafe

 

Helen Dewdney on Jeremy Vine on Radio 2 consumer rights

How to complain in hotels

What to do when ripped off by a hotel all areas of complaining about a hotel

Where there’s blame there’s a claim (even when there isn’t?) complaining about food abroad and a warning about not doing it honestly

Rip Off Britain 10/05/2017

How to complain about food bought from supermarkets

Don’t gobble rancid Tesco turkey. Know your rights December 2017 saw Tesco selling rancid turkeys. This article gives your rights when you have bought food for a special occasion.

All you need to know about product recalls Details about what happens with product recalls

Insect Found in Tesco Rice Named Philip After CEO story of complaining and gaining redress when I found a live insect in rice bought from Tesco

burnt pizza How to complain about food anywhere

 

 

book Logo cartoon cow at a laptop of book cover. How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!

 

For lots of help, advice, tips and consumer laws regarding this sector and many others GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!

 

Template for fast food delivery refunds

How to complain about fast food deliveries – with this template

Fast food deliveries and your consumer rights

Like your deliveries? But like them hot and on time?! Well, you are legally entitled! Consumer Rights Act 2015 says services must be carried out with reasonable skill and care.

picture of Chinese takeaway food laid out on plates on table

Tasty solutions for food delivery troubles gives you more information about your rights and what to do when you have a problem with your delivery.

Template letter of complaint about fast food

The below is a template you can use when complaining about the delivery which should get you results! How to write an email/letter of complaint to ensure a refund right here!

 

Pizza Your 'fast' food was cold or late to your plate? Well here's our hot refund template...i

Dear xxx

On the (insert date) at (insert time) I ordered (insert details). I was informed that the delivery would be with me at (insert time). However, the order arrived at (insert time), a delay of (insert length of delay). I paid (insert amount paid).

Firstly, under the Consumer Rights Act 2015, services should be carried out with information given verbally or in writing to the consumer which is binding where the consumer relies on it. Any service must be carried out within the agreed time. Secondly, The Consumer Protection from Unfair Trading Regulations 2008 (amended 2014) prohibit trading practices that are unfair to consumers. There are bans on specific practices including Misleading Practices. I expected the delivery to take (insert length of time) and the delay was significant. Therefore I am legally entitled to redress for this delay.

Should I not receive a satisfactory response I will not hesitate in taking the matter further. This will include, but not be limited to, informing Trading Standards and writing about my experience on relevant review websites.

I look forward to receiving a response within 7 days.

Yours sincerely/faithfully (delete as appropriate)

Further help with delivery complaints

For problems with other kinds of deliveries see Your rights, mail order, online and deliveries

See Top 20 Tips How to Complain!

book Logo cartoon cow at a laptop of book cover. How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!

 

For more templates, information, advice, tips and consumer rights GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!