Quick guide to lost luggage – your rights

If your luggage is lost or damaged you should be able to claim from the airline. Different airlines have different rules, but as a general rule of thumb, the CAA says airlines often don’t automatically consider themselves liable for consequential losses and so the only way you could enforce a request if the airline initially refuses to do so, is in court. A consequential loss may be missing a connecting flight because you were waiting for your luggage. Airlines will usually deal with these issues on a case by case basis. They should pay out for essentials and you will have to follow the airline’s specific procedures for complaints, noting the time within which you need to complain. You may get more on your travel insurance but this will depend on the cover taken out and of course the excess.

Your rights lost luggageLuggage is considered lost after 21 days. You must report the fact that your luggage has been lost, delayed or damaged at the airport and keep a copy of the Property Irregularity Report (PIR) which staff of the airline will complete. It is not a legal requirement to have this and some airports may not have them. To make a claim you must then contact the airline in writing:

Lost/stolen/damaged luggage – within 7 days

Delayed bags from receiving the delayed bag –within 21 days

If the airline accept your claim, they may pay for your baggage to be repaired, or may provide replacement baggage. If your luggage turns up a day or two later the airline has to make arrangements for getting it to you as efficiently as possible. Where luggage doesn’t show up, you should be able to monitor it through the tracing procedure, either by contacting baggage services at the airport, the airline’s central department or by logging into an online baggage-tracing page with a reference number.

For information about your rights on holidays see All you need to know about booking/complaining about holidays/flights.

book Logo cartoon cow at a laptop of book cover. How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!

 

For more information. advice tips, guidance, laws and templates for complaining effectively see the bestselling GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!

All you need to know about complaining to telecom providers

 

Telecoms and Energy – the worst sectors. Dreadful. I get asked a lot about how best to complain in these sectors. I have therefore provided the links you might need below.

If you have taken out a line rental, broadband or mobile contract since 23 January 2014 under new Ofcom rules you can cancel their contract penalty-free if a provider ups its monthly prices mid-term and didn’t warn you about the rise when you signed up.

lap top on woman's knees phone in one hand

First and most importantly Why you should write not ‘phone to complain effectively Telecom providers seem to make it difficult for you to email but read this post as to why it is important to write not ring.

All you need to know when your phone/energy bill is wrong this was about the Vodafone fiasco with their billing system and provides advice about how to complain when your bill is wrong and provides other useful links.

How to complain about broadband speeds/service interruptions

Mis-sold a contract? How to get out of it 

How to end 3 problems with your mobile ‘phone (& get your money back)– Faulty phone, network coverage, mis sold contract

All you need to know about roaming charges – tips for before you go abroad and how to complain about charges

Vodafone fined £4.6m for breaches of consumer protection laws

EEnormous bills, Ofcom fine and how to complain about incorrect bills

Plusnet gets a “minus” – and a big fine – for incorrect billing billing ex customers

It’s payback time for broken broadband – Ofcom proposals for guaranteed payback on service breaches

Mobile phone companies called out for overcharging loyal customers and how to call them out on it and get redress

Virgin on the ridiculous – UKTV dropped. Your RIGHTS! Virgin changing your bundle your rights about this breach of contract!

Tips for effective complaining

How to challenge terms & conditions (even those you’ve agreed)

Use ceoemail.com to find the email address of the company CEO and write to him or her particularly if the company doesn’t provide an email address for you to write to customer services!

See All you need to know to make a complaint about energy for similar on energy.

 

How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!  for more information advice, tips, consumer laws, rights, regulations, stories and template letters for complaining about the telecom and numerous other sectors.

 

 

 

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