Holidays and transport Latest News ways to save money

Are we nearly there yet? Saving money holidaying in the UK

Going anywhere nice this year?

The UK is bracing itself for news of the lifting of national and international COVID-19 travel restrictions as early as 7 May 2021.

Whilst we are becoming more confident that we may be able to travel and go on holiday after a turbulent year, many of us may still be nervous of going abroad. This includes concerns about other countries, flights and possible difficulties with refunds. Also many people are wanting to support UK business owners and are now on tight budgets.

UK money bloggers provide some tips for booking and taking holidays in the UK this year to ensure your hard-earned break can go as smoothly as possible.

Consumer rights

Helen Dewdney The Complaining Cow, consumer champion, advises that consumers should be aware of their rights when booking holidays, especially if they have to cancel. Over the last year we have seen a number of companies illegally refuse to give refunds offering vouchers or alternative dates when lockdown prevented holidays being taken. The Competitions and Markets Authority (CMA) has intervened in some cases, taking action against companies.

She advises looking at the companies who have treated customers badly over the last year and take reviews into consideration. Helen says “Remember also that you are covered by the Consumer Rights Act 2015. Services should be carried out with reasonable skill and care and so you are entitled to redress if they aren’t! Your contract is with the business to which you paid the money.”

If you have to go to different accommodation due to overbooking then you can claim for breach of contract. This would be what a court would deem as reasonable and could be the difference between the cost of the booked hotel and the new accommodation. You might also claim for extra travel expenses (such as taxis) incurred due to the overbooking. Your rights when your hotel overbooks

If you need to complain see Top 20 Tips for complaining effectively.

5 top tips for complaining effectively

When a venue cancels

Coronavirus - how to ensure you gain redress when a venue cancels

Where to stay

“If you’re not too bothered about a beach break, then consider visiting to a UK city”, says Claire St from Stapos Thrifty Life Hacks. Typically it would be rather costly to visit London or Edinburgh, but there are some real bargains to be had at the moment.

“Many of these city hotels survive on business travel and international travel. Obviously this has tanked over the past 12 months and it’s unlikely to pick up for the foreseeable. These hoteliers have rooms to fill and they’d rather reduce their rates to get a bum in a bed, then have half of their rooms lying empty. So if you’ve always wanted to visit Manchester, Bristol, or York, then now’s the time. Consider booking a room with an in-room fridge and a kettle, so you can keep food costs down during your trip.”

Saving money on accommodation

Young Fun and Thrifty blogger, Jo Yeomans, loves to stay in places that have their own cooking facilities available, as it helps her to save on food costs. Sometimes this will be private AirBnBs, but she’s also made use of shared kitchens in guest houses and hostels. “You can even get creative with just a fridge. I’ll typically still have one meal out each day, but will eat breakfast where I’m staying and often make up a picnic lunch to take out for the day. Just remember to add a food container to your packing to avoid any squashed sandwiches!”

If you’re booking a cottage or holiday let, it’s always worth contacting the owner directly, rather than booking through a travel company. Hayley Muncey from Savvy Sloth says that “Owners are often happy to give you a cheaper rate for booking direct. Travel companies charge fees or commissions, so the rates are usually higher for the same stay.”

Be careful of properties that are on sites like Airbnb though. Booking direct may not be the safest thing to do as regards protection and an owner could get banned for trying to book privately. See more How to prevent problems when booking a holiday let (plus what to do when things go wrong) for more on this.

How to prevent problems when booking a holiday let (plus what to do when things go wrong)

Think of house swapping too!

Things to do on holiday in the UK

Faith Archer, from Much More With Less, has lots of simple free and low-cost ideas. “I always pack my driving licence and ID, so I can get visitor membership of the local library. Means we can borrow books and DVDs for the kids, and libraries often have toys to play with on a rainy day. I also take National Trust and English Heritage membership cards, plus the 2-for-1 garden entry card from Gardeners’ World magazine, so we can visit local attractions for less. We go on self-catering holidays to cut costs, so I make a vat of bolognese or curry beforehand to eat on the first night. This helps avoid the temptation of an expensive takeaway after travelling!”

Vouchers, discounts and cashback sites

Money Saving Central blogger, Claire Roach, always purchases trips to UK hotels and getaways via Wowcher and Groupon. “You can save a fortune via these discount deal websites, particularly Groupon as they often have a voucher code you can use alongside the already discounted prices. I recently purchased a week at Pontins for £139 during half term. The same break was £459 on the Pontins website.”

Emma Bradley, who blogs at Mums Savvy Savings, uses discount codes and cashback sites like Topcashback to save some money on booking breaks. “These sites give cash back which you can then use as spending money. It can take a little time searching out any offers but it is worth it”. She  also uses Clubcard points and swaps them for reward partners meal vouchers which makes eating out a real bargain. “You just need to be prepared and then you can make good savings!”

Travelling in the UK

If you’re a National Trust member, look for NT coastal car parks to slash the cost of parking – they are free with your membership and parking near beaches can otherwise be costly if you’re there for a long day. Emma Maslin, The Money Whisperer blogger, takes advantage of this and in the same vein says that “Often it’s cheaper to purchase a season ticket for beach parking, it can work out the same cost as a few days of regular parking but works out a lot cheaper if you’re there for a couple of weeks. Ask!”

There are still ways to save on travelling even if you don’t drive! The Savvy Scientist, Jeff Clark, doesn’t have a car, so often travels by train. He advises booking tickets far in advance and travelling at unpopular times which can massively reduce the costs. “I once saved a fortune by booking an early morning train to the Lake District on New Year’s day. The Two Together railcard also comes in handy when travelling with my partner as it gets us another 1/3rd off.”

Virgin train not providing tickets early enough

He cheekily suggests using work too! “In the past I’ve also had holidays at conference destinations as the travel is already paid for through work!” Naomi Willis from Skint Dad advises using Tesco Clubcard points too. She gets a free annual Friends and Family Railcard and says “It slashes the cost of our train travel when we have breaks away in the UK.”


Happy holidaying!

More help with UK holidays

For more tips on saving money on UK holidays see How to give your family and your wallet a holiday

Look out timber frame on a beach "researching, booking and complaining aabout holidays and flights. Tips, ideas and your rights"


SeeAll you need to know about booking/complaining about holidays/flights/travel for numerous posts on saving money and your rights booking and taking holidays and trips and stays in the UK and abroad and what to do when things go wrong.


You can also Purchase downloadable templates to gain redress to help with most issues. Includes Holiday, flight and event complaint templates

Holidays and transport Latest News

Coronavirus and travel – who’s taking advantage?

Covid – who is doing what and what are your rights?

It would be hard to find anyone not negatively affected in some way by the Coronavirus. Many people have seen their long saved for holiday plans disappear overnight. And many of these people are voicing their dissatisfaction with the poor response from their airlines.

aeroplane in the sky

Airlines – what are they doing about refunding?

Airlines are, in some cases, offering only credit notes and vouchers and at best saying that if, after the deadline of the credit note, customers want a refund then they can have one. But for many people this simply isn’t acceptable. They may now need the money to keep afloat as they can’t work, or it was going to be their last ever holiday etc. You are legally entitled to a full refund under the Flight Compensation Regulation, (EC) No 261/2004, and under IATA regulations for companies which are IATA members.

Whilst I accept that here may be a delay in administering refunds because of the huge increase in the amount of claims, I do not accept that airlines should try and get out of their legal duty.

What does the law say?

Under The Package Travel and Linked Travel Arrangements Regulations 2018 you are entitled to the full refund within 14 days. But tour operators are struggling because they have not received their refunds from airlines and hotels. If they refund in full, with no incoming cash flow, they will go into administration and many consumers will not get their money back.

ABTA has said…

“The rules around 14 day refunds were never designed for the mass cancellation of holidays, which is why we are asking for more time for travel businesses to fulfil this requirement – customers will not lose their right to a refund, and their money is not at risk.”

Some companies are giving cash refunds, where possible. ABTA is working with Government as it looks for support and assistance to protect both businesses and consumers. It wants to strengthen the regulatory basis and extend the window for Refund Credit Notes. The European Commission has already relaxed its position on the regulations, and as a result many other EU countries including France, Italy, Belgium, Spain, Germany, The Netherlands and Denmark have taken action to amend their laws and/or provide additional guidance as a result of the crisis. The UK Government has yet to do anything in this regard.

ABTA is recommending that businesses offer and consumers accept a Refund Credit Note. This would, in effect, work as an IOU and the company should then refund in full (if the consumer does not want to rebook). It has said these should be dated up to 31st July 2020.

ABTA says “Strengthening the regulatory basis and extending the window for Refund Credit Notes, as a short-term alternative to cash refunds, will provide businesses with vital breathing space, whilst ensuring all consumer protections are carried forward.”

An ABTA spokesperson told me “While this unfortunately involves a delay for consumers receiving their money back or booking a replacement holiday arrangement, the alternative scenario is travel company failures and customers waiting even longer to receive their money.”

Some companies are incorrectly interpreting ABTA’s suggestions as guidelines. For example, the LoveHolidays website states “In line with ABTA guidance, for customers who have had ATOL-protected holidays cancelled due to the global Coronavirus outbreak, we are issuing an ATOL-protected refund credit note.”

Knock-on effects

The crisis and airlines attitude has indeed caused a number of other businesses and freelance travel consultants to be out of pocket and go into administration.

Linda Reynolds, a freelance personal travel agent, is currently working for no income. She is spending all her time trying to help her clients with refunds. She will actually end up not only losing all her income but possibly owing it too. This is because she receives commission for holidays one month prior to travel that is now no longer taking place. Where possible she is refunding what she can and trying to get airlines to honour their legal duty. She says to consumers wanting to get their money back from travel agent to “Please bear with us. Small companies are going bust trying to do the right thing. We often can refund part of the package but are waiting on the airlines who are refusing to give refunds.”

ABTA Chief Executive, Mark Tanzer, said “These are unprecedented times in the travel industry, and for the sector to come through it is vital that all parts of the chain respect their obligations. Governments have rightly identified the aviation sector as requiring emergency support, but funds provided must find their way to the passengers and corporate partners of the airlines – tour operators and travel agents – as the problem has moved down the chain. This is to the detriment of customers and the whole travel and tourism sector, at a time when co-operation is essential.”

Where is the airline regulator, CAA in all of this?

The Civil Aviation Authority (CAA) is the regulatory body for airlines. When approached for comment regarding what it would do to ensure that airlines abided by the law, it referred me only to its website where the advice has not changed for some time and does not address the issue of airlines not providing refunds in full.

When pushed for what action it was taking to address the problem, a CAA spokesperson simply said “If an airline cancels a flight they are legally obliged to refund the customer.” Numerous requests for details on any action it will take and if vouchers will be covered if the airline goes into administration have gone unanswered.

An ABTA spokesperson said: “We continue to stress in our discussions with the CAA, as the relevant enforcement body, that airlines are obliged to refund under Regulation 261 and under IATA regulations for IATA members.”

Update 07/10/20  CAA launches consultation and tells no-one… outlining how the CAA launched a consultation on ADR and didn’t tell any stakeholders.

Update 22/10/20 Ryanair tops CAA refund complaints giving details about how little the CAA is doing.

Deliberate delays in payments made by airlines?

It would appear that airlines are making it deliberately difficult for companies to gain refunds with relevant bodies taking little to no action. JetSet holidays provides services to travel agents. It too is having to hold out on paying agents as airlines aren’t refunding properly. John Bond, the JetSet Holidays CEO, has said it will do whatever it can to help agents. “Unfortunately many airlines are now asking for manual refunding which are sent offline to their offices, which by nature normally get looked at individually usually within 4-6 weeks. However, as airlines have probably furloughed 80% of staff, we can only imagine how long that refund will take to process!

Bond says:

“This has increased the workload and difficulty as many agents have closed their offices and further delays refunds in trying to contact each client.”This payment process is cumbersome and designed to delay the process of getting the money back to the customer.  He continues; “We would like all airlines to refund cancelled bookings in the usual automated manner through BSP [The IATA Billing & Settlement Plan acts as a communication hub, managing the whole ticketing, payments and reporting process between the travel agents and airlines] to make that easier and faster.

Air travel is likely to be cancelled for several more weeks yet but most airlines have only started this week to cancel flights for June 2020. So, during the next few weeks the airlines will be automatically be taking the balances for flights which they may then have to cancel, exacerbating this issue. The only way people will get a full refund is if they pay the balance for a holiday they know is very unlikely to go ahead.

The government needs to clarify the position on refunds immediately and      stop procrastinating.”

What are the airlines doing?

I asked several companies for a statement about full refunds. Many did not respond as of the time of publishing.

British Airways said “Customers on cancelled flights can take a voucher for future travel up to a year or a refund.” But it is insisting on consumers phoning for a refund on phonelines which are either busy or with very long delays

A spokesperson for EasyJet said “Customers on cancelled flights can transfer to an alternative flight free of charge or receive a voucher for the value of their booking online or claim a refund through our contact centre or by submitting a claim via a webform, online.”

A Norwegian Airlines spokesperson said that customers “… would be entitled to claim a refund, rebook or claim cashpoints to be used at a later date.” But again only a phone number is available for refunds.

A spokesperson for Etihad said “For tickets purchased within Europe or the United States (for Etihad flights cancelled before 31 July 2020 due to COVID-19 border closures), Etihad will also offer greater booking flexibility, Etihad Credit, or a refund if requested.”

Perhaps surprisingly, Ryanair appears to be offering full refunds. It did not respond to a request for a statement but people are getting refunds online although there have been problems with the website and there is a backlog. However, given the thousands of people who are using the site, this is understandable.

At the point of going to print a number of airlines are still not providing full refunds at all, including Lufthansa, Air France, Eurowings, Turkish, Middle East Airlines, Transavia and Emirates.

A spokesperson for Emirates said “We are allowing customers to keep their ticket for use up to any period 24 months from the date of the original booking, without the need to contact us. Alternatively, customers can opt for travel vouchers which can be easily processed on our website. These vouchers can be used against future Emirates flights within 12 months. If vouchers are not utilised after 12 months, they can still be brought to us for refunds.” When pressed on the question of whether it would fulfil its legal obligations and provide a refund when requested, a spokesperson said “The statement is all we have to share at this time.”

TAP Portugal is refunding travel agents but not individual customers. In fact it has even said that the vouchers it is offering for two years will not be refunded, so you MUST use them! A TAP Portugal spokesperson said that the airline “will convert the full amount spent on purchasing the ticket into a non-refundable two-year validity voucher that can be used on any other flight, as well as a 20% increase of the voucher amount. Alternatively, customers can reschedule their bookings for trips starting until May 31 and choose another flight to any destination, in which case TAP will offer an additional 25EUR/USD or 100EUR/USD discount on the fare difference. TAP is thus simplifying the resolution of problems involving our customers’ bookings by providing a much easier solution, one that is adapted to the evolution of the coronavirus outbreak and our customer’s needs.”

One wonders how this is “much easier” than simply giving a refund! Pressed for clarification on whether it would fulfil its legal obligations, it has not yet sent a response.

And what about travel agents?

It’s not just the airlines either. On the LoveHolidays website it says “In line with ABTA guidance, for customers who have had ATOL protected holidays cancelled due to the global Coronavirus outbreak, we are issuing an ATOL protected refund credit note.” This is not correct. These are NOT ABTA guidelines, these are merely suggestions. Should a customer want and request a full refund, one should be given. I approached LoveHolidays for a comment and at the point of publishing had not received one.

Hoppa which provides transfers changed its terms and conditions to deny cash refunds and only provide credit notes. I approached Hoppa for comment regarding breaching consumer law and at the point of publishing had not received a response.

What can I do now?

Of course it is understandable that travel companies and airlines with no current income will struggle with refunding money to customers. And, of course, most people would accept that there would be some delay in receiving their refund. However, it is not acceptable for companies to breach consumer law nor is it acceptable for the CAA as the regulatory body to do nothing about it.

So, what should you do if you have been affected by a company not abiding by the rules?

See Travel in the time of Coronavirus – Your rights explained where I answer all your questions.

What does Which? say?

“Rory Boland, Editor of Which? Travel, said: ‘We do not want to see the industry suffer further as a result of this outbreak, but it cannot be on consumers to prop up airlines and travel firms, especially when so many maybe in difficult financial situations of their own.’

People need to know that they can trust the travel industry to treat them fairly, so we’ve launched a 10-point plan of what we want to see the travel industry and government doing to protect consumers during this unprecedented crisis.

We are calling for:

    • All eligible customers to be offered a cash refund
    • The Foreign and Commonwealth Office (FCO) to extend its travel advice to a specific date, rather than leaving it open-ended
    • Travel insurance terms and conditions to be made more transparent and clear.”

UK’s biggest airlines and holiday providers breaking the law over cancellation refunds The full Which? article giving more details about more companies.

Your travel rights

Coronavirus COVID-19 rights, refunds, reschedules for details on all your rights and what to do to get refunds/redress.

Holiday, flight and event complaint templates purchase and download to gain refunds and redress.

What are your consumer rights during a pandemic

All you need to know about booking/complaining about holidays/flights/travel links to various helpful posts regarding saving money and your rights with anything holiday related.

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Holiday, flight and event complaint templates purchase and download to gain refunds and redress.



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