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The Complaining Cow Consumer Show – Linda Reynolds

Talking Travel chaos – Summer 2022

This week on The Complaining Cow Consumer Show I spoke with Linda Reynolds, a Personal Travel Agent.

We covered a wide range of topics, including:

  • What is the media reporting about airline travel.
  • What is actually happening with airline travel.
  • Whether people are still booking holidays.
  • What you can do to ensure that you are kept informed and that your time in the airport runs as smoothly as possible.

We also touched upon your legal rights if things go wrong. You do have rights, including compensation to delayed or cancelled rights. But there is much more in detail below:

Advice regarding booking and complaining about holidays and flights

Look out timber frame on a beach "researching, booking and complaining aabout holidays and flights. Tips, ideas and your rights"

 

How best to book and complain about holidays/flights/travel links to various articles regarding saving money and your rights when booking and taking holidays.

 

 

 

 

What to do when your flight is delayed – the full guide provides you with all the information you need to know if your flight is delayed or cancelled. Details of what to quote, how to challenge fob offs and the amount of compensation to which you are entitled all here!

 

Further help and advice on East London Radio

If you have a consumer issue with which you would like help to get sorted or have any ideas of subjects you would like me to cover then please let me know. Email me on: helen@eastlondonradio.org.uk

Complaining Cow BooksListeners to the show can get 15% off my book How to Complain: The Essential Consumer Guide to Getting Refunds, Redress & Results! and 101 Habits of an Effective Complainer with the code ELRCOW

 

About Linda Reynolds

Linda Reynolds headshot

Linda has been a Personal Travel Agent for over 30 years, helping thousands of people to organise their holidays. She has herself travelled to 54 different countries and during 21 months of COVID she safely travelled to 9 countries, successfully navigating all the rules and regulations! She helped advise me in the article What you need to know regarding holidaying during COVID, written for the Guardian.

 

 

Categories
Holidays and transport Latest News

Rail compensation improvements announced

The Office for Rail and Road (ORR) announced changes to licence requirements on train companies today. (01/04/22).

Train companies will now have to provide passengers with clear information regarding delay compensation before and during their journeys. They will also have to publish data on how well they are meeting the new obligations.

Virgin train not providing tickets early enough

The ORR press release

“Clear and accurate information must be provided to passengers on their rights to claim delay compensation – during the booking stage, online and in stations.

In the case of a delay, train companies must inform passengers via in-train or on-platform announcements and electronic notifications of their rights to claim.

Simplified claims processes must be in place to make it easy for passengers to submit compensation claims for delays.

Train companies will have 20 working days to process claims. If a claim is rejected, they must give passengers clear justification and details about how to contest the decision.

These new requirements will help close the ‘compensation gap’, between those who could claim compensation and those that actually do so.

In 2019-20, only 37% of passengers eligible for compensation actually made a claim, a figure unchanged in recent years. The low claim uptake is caused by many passengers not knowing when they are eligible to claim, or being deterred by complex claim processes.

Stephanie Tobyn, deputy director for consumers at ORR said:

“All train companies have agreed to these new standards, so the process for making a delay compensation claim will be a lot clearer for passengers.

“When things go wrong, passengers will now have a better understanding of the eligibility criteria for making a claim, the levels of payment, how to claim and what information they will need to provide”.”

For far too long rail companies have not done enough to inform passengers of their rights. Now that passengers will be better informed, we will hopefully see more than the current 37% of eligible customers get their refunds. However, rail customers also need to know that if they are not happy with a train company’s response they can take the matter to The Rail Ombudsman. This is a free and impartial service which will make a decision on what actions should be taken. The decision is binding on the train company.

Help with complaints about travel

All you need to know about your travel consumer rights

Further help with complaining

Cover of How to Complain updated 2019 large cow logo

 

If you need help with complaining effectively and making sure you are never fobbed off. GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!

 

 

101 Habits of an Effective complainer book cover with logo

 

 

101 Habits of an Effective Complainer to help you become more skilled and assertive when making complaints

 

 

The Complaining Cow logo download templates

 

Purchase and download templates to complain effectively about a range of issues