What to do when ripped off by a hotel

How to complain to a hotel

a pool with sun loungers

When something goes wrong with your stay at a hotel you are within your rights to complain. Here is how best to complain.

Complain at the time of your hotel stay

This is important because there is an onus on the consumer to be reasonable as well as the trader. If the matter were to go further you will need to show that you provided the trader an opportunity to put matters right.Ask to see the manager

Get evidence of problems with your hotel

Take photos, details of names of people you complained to, dates and times and any evidence you can use at a later date if you need to do so.

Know your legal rights regarding your hotels

Consumer Rights Act 2015 The key things regarding hotels here are:
You are entitled to services to be carried out with reasonable skill and care. So if your room isn’t up to scratch or the service you receive is poor then you are entitled to redress. The percentage you should expect will depend on the level of service and how quickly they put matters right.

The place you stay must match the description. So if the brochure/website said the room will have xyz then xyz must be in the room in good working order.

The ultimate guide to complaining when eating out provides detailed information on how to complain in restaurants and cafes etc.

Complain at a later date

If you feel that you didn’t get redress at the time or you were unable to complain in the time then do complain when you get home. This may be to the manager or if a chain go higher. Use ceoemail.com to find the contact details for any CEO.

Complain effectively! 

See Top 20 Tips How to complain! for guidance on writing the perfect email/letter

How to complain when your hotel won’t give you a full refund

Coronavirus - how to ensure you gain redress when a venue cancels

How to complain when your hotel over books

Your rights when your hotel overbooks your rights and what to do

Complain even if your hotel is not in the UK!

How to complain when booking a service based in the EU booking on a non UK but within EU site

All you need to know about the Package Travel and Linked Travel Arrangements 2018 all your rights to help if a hotel is booked as part of a package

 

Look out timber frame on a beach "researching, booking and complaining aabout holidays and flights. Tips, ideas and your rights"All you need to know about booking/complaining about holidays/flights provides links to a variety of posts discussing how to prevent problems, successful complaints, your rights when booking and after your holiday etc.

 

 

 

book Logo cartoon cow at a laptop of book cover. How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!

 

For more templates, advice, information on holidays and most other sectors Get the Book! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS! 

Rip Off Britain 10/05/2017

hotel room complain about your hotel

All you need to know about booking/complaining about holidays/flights/travel

Links to information, consumer rights and advice on complaining effectively regarding most problems with holidays and flights

Look out timber frame on a beach "researching, booking and complaining aabout holidays and flights. Tips, ideas and your rights"

Coronavirus related rights regarding travel, accommodation and events

Travel in the time of Coronavirus – Your rights explained what are your rights and what can you do when companies won’t play ball?

Coronavirus and travel – who’s taking advantage? Just what are those airlines doing?

Coronavirus related cancelled and postponed events your rights all you need to know about your planned event that you were going to attend

Don’t get tied in knots over wedding cancellation your rights when a venue won’t refund you in full for cancellation

Coronavirus - how to ensure you gain redress when a venue cancels

Saving money and complaining when booking a holiday

Make sure your holiday in the sun doesn’t burn a hole in your pocket advice on how to book a holiday and your legal rights

Don’t get blue this Monday, get away from it all… Money bloggers look at lots of ways to beat the holiday companies and save money when booking holidays

Not got the holiday you booked? What to do story of gaining redress for a couple who were given a holiday completely different to the one they booked and paid for

How to prevent problems when booking a holiday let (plus what to do when things go wrong) what to look for when booking a holiday let

How to prevent problems when booking a holiday let (plus what to do when things go wrong)

The essential knowhow regarding medical care when you book a holiday! all about health

How to complain when booking a service based in the EU booking on a non UK but within EU site

How to complain about hotels

How not to be ripped off by a hotel your rights when you have a bad stay

Rip Off Britain 10/05/2017

Where there’s blame there’s a claim (even when there isn’t?) details on complaining about food poisoning real and fake

Your rights when your hotel overbooks your rights and what to do

The ultimate guide to complaining when eating out your rights when booking and eating out

How to complain about food in restaurants, deliveries, take aways, and hotels! (and from stores!) links to various posts about food

Helen Dewdney on Jeremy Vine on Radio 2 consumer rights

Package holidays and your consumer rights

The Minimalist Guide to Complain your consumer rights, ATOL and ABTA

Not got the holiday you booked? What to do good example of misrepresentation and not supplying what you paid for, getting nearly  a full refund even when not an ABTA member!

How to Get an Extra 3 Hours on Your Holiday! story about transfers

All you need to know about the Package Travel and Linked Travel Arrangements 2018 all your rights

Lake mountains canoeists

Flight delays and your rights

What to do when your flight is delayed – the full guide all you need for complaining, your rights, what to do and how to do it.

BBC Breakfast 5th August 2015 flight delays

Landing in court with Ryanair (what you need to know about airlines and ADR too!) Summer of 2018 and strikes what was/is happening and what you can do if Ryanair doesn’t pay up with warnings about the ADR process.

Look East interviews Ryanair CCO and Helen Dewdney

What to do when your flight is delayed information regarding flight delays

BA powercut debacle: Airline keeps passengers in the dark about their rights 2017 B/H over 70k passengers affected, article on the mis informationa nd lack of information provided and what you should do.

Airline claim compensation letter template for use with any airline plus all the amounts to which you are entitled depending on length of delay and length of flight

ECJ ruling on flight delays: Consumer champion warns against third-party claim firms  – do it yourself to get 100%

What to do when a travel company goes into administration

The journey ends – Malvern Group travel company goes under what you need to know about your rights when a holiday you are on or due to go on was booked through a company that has gone bust

Monarch – Everything you need to know details about situation with airline going into administration

Thomas Cook collapse – your rights on your holiday booking what you need to know when abroad or about to fly, your rights

Other flight issues

BA flies in the face of consumer law and decency what to do if you bought your tickets before free food change and fly after the date comes into force!

Plane greedy – Are airlines holding families to ransom? – details on the main airlines and their charges including Ryanair which has mandatory charge, looking at inaction of regulatory body

How to Win When EasyJet’s Customer Service Fails helping someone get refund when had to return early

Flying in the face of poor customer service other things can go wrong with a flight, not getting what you paid for, poor customer service etc. Here’s a story and what you can do to get redress.

Monarch – Everything you need to know details about situation with airline going into administration

CONSUMER FIGHT BACK: I had to cancel business class flights to San Francisco but BA won’t refund my £386 to choose seats, what can I do? article in my This Is Money column

How to complain about other forms of travel

How to complain about train journeys (or the lack of them!) all you need to know to complain about cancellations and delays with train travel

Rail your rights with cancellations and delays when rail companies say weather related

Your rights and how to complain about ferries and cruises

All you need to know about complaining about car hire – how to prevent problems and what to do if you get them

Other legal rights related to holiday and flight problems

How will the Coronavirus affect my travel to and from China? when there is a virus outbreak what are your rights?

How to ensure banks don’t break the Misrepresentation Act – regarding travel money and commission when taking money back

Quick guide to lost luggage – your rights

All you need to know about roaming charges your rights and what you can complain about

How not to pay a charge made after transaction (and why!) not – template letter and further information for if you have been charged a fee after booking

The Consumer Rights Act 2015 for services relating to any purchase or service

Helen Dewdney talks to Rebecca Pike on Radio 2 Drive time about CRA

Further help for complaining effectively

Top 20 Tips for Complaining Effectively

Top 20 Tips for complaining effectively

ceoemail.com for contact details for CEOS

From October 1st 2016 airlines are covered by The Consumer Rights Act 2015

Which? survey 2019 airlines, telecoms and energy at the bottom for complaint handling

BBC Breakfast 23/08/19 Helen Dewdney discusses the Which? customer service survey

Cover of How to Complain updated 2019 large cow logo

 

For more advice, tips, information and template letters covering holidays and more: GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!