All you need to know about your consumer rights and travel

How to complain about your train, airline, bus, tube, ferry or cruise

train, plane, inside bus ferry with caption how to complain about transport

How to complain about buses

How to complain about buses all the info you need

How to complain about trains

Transport for London unmoved on issue of equality  Story about equality and Transport for London. Failures in service, policies, and redress

Taken for a ride. Passenger complaints are up (& how you can get redress) Transport Focus announced in February 2018 that their latest National Rail Passenger Survey showed that only a third were happy with their last journey. More Statistics in this post and ways to complain.

Are you on the right track with your Christmas train travel plans? Information regarding cancellations by rail companies forcing passengers to pay walk up fares as cheaper tickets for buying in advance were not released.

How to complain about train journeys (or the lack of them!) all you need to know about your rights

How to complain about airlines

Airline compensation rates and claim letter template how much you can claim and a template letter to make it easy to claim

Landing in court with Ryanair (what you need to know about airlines and ADR too!) issues with Ryanair and ADR should you need to take the matter further with your airline

BBC Breakfast 5th August 2015 flight delays

How to complain about ferries and cruises

Your rights and how to complain about ferries and cruises how to complain about your ferry journey or cruise

How to complain when transport has been part of your package holiday

All you need to know about the Package Travel and Linked Travel Arrangements 2018

Further advice and help with complaining about transport

Look out timber frame on a beach "researching, booking and complaining aabout holidays and flights. Tips, ideas and your rights"

 

All you need to know about booking/complaining about holidays/flights/travel masses of information about all areas of your holiday

 

 

 

Why you should write not ‘phone to complain effectively the importance of writing not phoning when complaining

For more help on complaining effectively see Top 20 Tips How to Complain!

How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!

 

For masses of information, tips, guidance, laws and regulations and templates GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!

 

 

 

how to complain about transport caption on grid of plane, tube, cruise inside tube

 

What you need to know when using an estate agent

Your rights when selling a your property through an estate agent

The Consumer Protection from Unfair Trading Regulations 2008 (amended 2014) (CPRs) regulate estate agents and other businesses involved in property sales and lettings. The CPRs prohibit all traders from using unfair commercial practices in their dealings with individual consumers. Estate agents are prohibited from engaging in commercial practices that are unfair to sellers, buyers, potential sellers or potential buyers of residential property.

high rise buildings in a city

Those agents found to have breached either the CPRs  could be at risk of
prosecution by their local authority trading standards services who are responsible for enforcement by bringing criminal prosecutions. On conviction, agents can face substantial fines or in more serious cases imprisonment. Those classic descriptions of “Stunning” and “Highly sought after” now have to have evidence to back them up!

As a seller you have rights under the Consumer Rights Act 2015 to services carried out with reasonable care and skill, but there are no legal regulations about what estate agents have to do to find you a buyer. So do your research to find the best estate agent for you depending on the services that they provide and their costs.

The Consumers, Estate Agents and Redress Act, 2007 requires all estate agents in the UK to register with an Estate Agents Redress Scheme which can investigate complaints from members of the public. From the 1st October 2014 all letting agents in England have also been obliged to join a scheme under the Enterprise and Regulatory Reform Act 2013.

If you believe that an estate agent has not been acting in your best interests, has not been contacting buyers, provides inaccurate information or is discriminating against you etc., complain first to the manager or owner of the agency. If a chain you can then write to the head office. You can of course take your business elsewhere or withhold some of the agent’s fee. If you do the latter take legal advice first – you may be sued by the estate agent so you need to be very clear on your position.

If you cannot agree the fee with an estate agent for any reason, such as finding your own buyer, seek legal advice.

The Property Ombudsman Code of Practice for Residential Estate Agents is voluntarily followed by many estate agents. Estate agents who follow the Code of Practice are required to provide additional consumer protection that goes beyond that required by law. They can be recognised by the blue TPO logo which they will display on their literature, websites and office windows.

House with lots of grass around. estate agents and your rightsHow to take charge of your home removal provides information and tips for when you move house.

book Logo cartoon cow at a laptop of book cover. How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!

 

For more advice, laws, consumer rights and template letters GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!