Financial issues Laws Legal Action public figures interview series The Complaining Cow Consumer Show Topical

Helen Dewdney and barrister Christian Weaver – your rights

This week I spoke to Christian Weaver on  The Complaining Cow Consumer Show on East London Radio.

Christian Weaver

Christian Weaver headshotChristian is a barrister at Garden Court North Chambers, a leading human rights law firm. He regularly represents clients whose rights are at risk.

He previously worked at INQUEST and volunteered at Liberty and Nottingham Law School’s Legal Advice Clinic.

Back in 2018, Christian was worried about the increasing number of people being stopped and searched. Wanting to make a difference and help inform people of their rights he created the YouTube series ‘The Law in 60 Seconds’. The law is made accessible through these videos which have been viewed thousands of times, and featured on BBC News, The Guardian and the i newspaper. He has now developed the idea into a book.

Twitter: @ChristianKamali

If you buy The Law in 60 Seconds please do a review and help empower more people!


Discussing your rights

I discussed with Christian the importance of knowing your rights and making the law accessible. We explored a variety of topics. This included, stop and search, housing, drugs and alcohol, domestic violence, and a little known fact about Hackney cabs. We also talked about even giving people their rights that they may be scared to search for on Google, for a variety of reasons.

Christian discusses with me how he came to start writing the book and the importance of making the law accessible.

We reference Leducate, an educational charity supporting teachers and pupils. It promotes an understanding of everyday legal rights among secondary school-aged students in England and Wales.

Christian has also written four guest blog posts for The Complaining Cow website:

3 things you need to look for when signing a tenancy

What you are entitled to when moving into a rented property

What are your rights regarding tenancy deposits?

How to complain about poor rental accommodation conditions .

Christian Weaver and The Complaining Cow on East London Radio

Christian Weaver and Helen Dewdney


East London Radio The Complaining Cow Consumer Show

Do you have a consumer issue that you would like help with to get sorted? Or do you have any ideas of subjects you would like me to cover? Then please let me know. Email me on:

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Holidays and transport Latest News Legal Action Topical

CMA takes court action against rogue holiday traders

Today (18 October 2021) the Competition and Markets Authority (CMA) has filed proceedings against Truly Holdings (TH). It is “… requesting a court order that outstanding refunds be immediately repaid and that, going forward, customers who are entitled to a refund are repaid within 14 days.”

TH operates Teletext Holidays and sister company

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TH signed an undertaking back in 26 May 2021 to refund package holidays cancelled during the pandemic.

On 16 September 2021 the CMA announced that it was considering taking legal action against TH. The CMA felt that TH had not made enough effort to pay all outstanding refunds to customers which should have been made by the end of August. In addition, any holidays booked and cancelled after their undertaking in May were to be repaid within the legal 14 days’ time frame.

But TH has not satisfied the CMA that they are doing enough. It recognised that although TH had “…paid back a significant number of customers within this 2-week period, too many have been left waiting longer for the refunds due to them.” This is in addition to the CMA finding that TH has also not done enough to repay customers who were still owed refunds before it gave the undertakings.

By September TH had still not paid back £600,000 of the £7.8 million it owed to package holiday customers. TH said this was due to not having current bank account details or that it was unable to refund back to the original payment due to purchases being more than a year old. This was not enough to satisfy the CMA.

The CMA wrote to TH threatening that it would take court action if it did not take “immediate steps to rectify the situation and to ensure that, in the future, customers who are entitled to a refund are repaid in the timeframe specified by law.”

Today the CMA has requested that due to the detriment being placed on customers that the legal action be expedited, but the court will decide the date of the hearing.

Andrea Coscelli, Chief Executive of the CMA, said:

“Companies must abide by consumer protection law and treat their customers fairly.

After engaging with Teletext Holidays extensively, we are now requesting a court order to make sure that the company immediately pays back the money it still owes to customers and refunds people within 14 days, going forward.

As a result of the CMA’s action to date, Truly Holdings has so far paid over £7 million owed to package holiday customers.”

At least the law is clear in this case unlike the investigation recently into Ryanair and BA only providing vouchers instead of full refunds during the pandemic.

This action by the CMA will hopefully provide consumers with some confidence that they will soon receive the refunds to which they are legally entitled.

Help with issues with holidays and flights

See What to do when your flight is delayed – the full guide gives you details on your rights and details of the cases above.

We need to show companies that they cannot run roughshod over consumers.

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All you need to know about booking/complaining about holidays/flights/travel



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Purchase and download Holiday, flight and event complaint templates



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More help, tips, consumer laws and advice on how to complain about loads of sectors in the best-selling book, How to Complain: The Essential Guide to Getting Refunds, Redress and Results!