Categories
Christmas Deliveries Latest News Online shopping and deliveries Topical

10 top tips and consumer advice regarding Xmas returns during the pandemic

Give the unwanted present a better future

Another Christmas has been and gone. Strange as it may have been for many of us, one thing is for sure: some of us received presents we didn’t really want!

So, what are your rights when it comes to returning unwanted Christmas presents? It has become a little more complicated due to Covid. (What hasn’t?)

10 top tips on your rights and what to do with unwanted presents:

10 Top Tips and advice regarding Xmas returns during Covid with three box presents

1) A store does not have to take back an unwanted present. It will depend on the store’s policy as to whether they will accept an item for a refund or a voucher as a goodwill gesture. Many, particularly the large stores, will do this and extend their returns policy timeframe.

2) The contract is always between the purchaser and the retailer. Therefore you will need a gift receipt (which transfers the rights from the purchaser to the gift recipient) or the original receipt.

3) Some larger stores may take an item for a refund without a receipt but remember they don’t have to do this and will offer you the price that the item is currently selling at, so hope it’s not in the sale!

4) If the item is faulty, not as described or hasn’t lasted a reasonable length of time, then it is a breach of the Consumer Rights Act 2015 and you are entitled to a full refund (within 30 days of purchase) or replacement or repair but you will need the proof of purchase.

5) If the item was bought online and you have a gift receipt, you have 14 days from the point of receiving the item to notify the online retailer about returning the item and a further 14 days to return the item. It will depend on the trader’s terms and conditions as to whether you have to pay postage.

6) If the item was bought in store and would normally accept a return but it is closed due to Covid tier restrictions, it is worth emailing the store to notify them and ask what their policy is. You will then have a written record and a reply to inform you of their policy. Many will extend their policies as they try and keep custom.

Presents warpped up n boxes shades of red and brown

7) You could try to return the item that was bought in store via the post but you must arrange this with the retailer and get written confirmation and details of how to do this as many retailers, even (unbelievably!) the larger stores are not set up to do this.

8) A retailer is very likely to give you a refund for an unwanted present on a gift card. Make sure you spend this quickly. In the current climate if a shop sadly goes into administration cards are unlikely to be accepted. Many will last only a year or two too and you may well forget that you have it. Spend it or lose it.

Looking a Gift Card in the Mouth

9) If you can’t return an unwanted gift you can do a number of things: Upcycle, donate to charity, give toiletries and food gifts to a food bank, contact your council social services department to ask to whether unwanted homeware and toys could be donated to a family or toy library, keep for fundraisers and even look at renting! Many people now hire out anything from power tools to baby clothes! More information can be found at What to do with the ghost of Christmas Present?

10) If you intend to regift make sure you make a note of who gave you what, as it is quite common for people to regift something back to the person who gave it to them! Don’t donate to your school fete a present that could easily be noticed by your friend and check for any personal messages on calendars books etc. before donating!

Make this the year the year you have those discussions about reducing the amount you spend on gifts! Raise the conversation later in the year, talk about wastage, giving to charity instead (many people do this instead of sending cards now, so this is just an extension) or just giving to children!

Coronavirus COVID-19 rights, refunds, reschedules for more help and consumer advice on purchases throughout the pandemic.

Here’s to a better 2021 with less wastage and more support for the charities which so desperately need us.

 

What are your rights when returning items at Christmas?

Cover of How to Complain updated 2019 large cow logo

 

For a present you won’t want to return! GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS! Full of information, advice, stories, consumer rights and template letters!

 


101 Habits if an Effective complainer book cover with logo
And one for the New Year!

101 Habits of an Effective Complainer!

 

 

 

 

 

Categories
Complaining about customer service Latest News Laws Online shopping and deliveries Topical

Getting help for Coronavirus cancellation claims and shopping

During the current crisis, most businesses are doing the right thing when it comes to refunding consumers affected by cancellations.

For example, I had tickets booked for a charity comedy night full of A-list comedians and waited for news about the event. I was interested to see if they could reschedule (highly unlikely given all the names involved) and whether they would ask if I would like to make a donation to the charity. In fact, I received an email to say they were looking to reschedule a number of events and, soon after, received an email listing all the dates that were cancelled and those that were rescheduled. Ours was, of course, cancelled. The refunding of the card was already underway, according to the email.

However there are a number of companies still not doing the right thing. For example, those which are trying to give credit notes instead of cash refunds.

Whilst even I would say to allow companies a little extra time to give you that refund (and I would normally NEVER say that!) due to the amount of refunds that they are having to be processed, your consumer rights remain the same in all circumstances whether they are COVID-19 related, or not.

The crisis has hit nearly every sector. There is some support for many businesses, so it is not right for the consumer to bankroll these companies and also be out of pocket.

The Competition and Markets Authority (CMA) is closely monitoring businesses through this period. It has the power to open a consumer enforcement if it finds strong and compelling evidence that the law might have been broken. It can call on the company to change their behaviour by committing to formal undertakings or promises. If they refuse, then the case can be taken to court. It won’t take on individual cases but it is worth reporting any offending companies to the CMA.

The CMA is also monitoring price hiking (also known as “gouging”) and will similarly tackle companies that are attempting to profit from the current situation.

Coronavirus and price hikes

Help with getting the refund you are owed from business

Posts which will help with various scenarios:

What are your consumer rights during a pandemic

Coronavirus and travel – who’s taking advantage? outlines the law and what the different relevant agencies are saying/doing about travel companies and airlines and refunds.

Travel in the time of Coronavirus – Your rights explained  outlines what your rights are and how to assert them regarding holidays and flights in this country and abroad.

Coronavirus related cancelled and postponed events your rights outlines your rights and how to assert them when events in this country or abroad are cancelled.

Online shopping – know your rights during the pandemic explains your rights and how to assert them when things go wrong with an online shop.

Gym Contracts During COVID : Your Consumer Rights a guest post I wrote for Emma at the Money Whisperer.

Don’t get tied in knots over wedding cancellation some venues are not fully refunding couples, charging them fees, not providing a like-for-like alternative next year etc. Here’s what to do about it!

 

Coronavirus - how to ensure you gain redress when a venue cancels

Wedding venues and insurance getting refunds

Your consumer rights when shopping in store during a pandemic

Further help with getting redress

Top 20 Tips How to Complain! Use these tips when you complain to be effective!

Ceoemail.com is a site which gives you the contact details for CEOs. The CEO may not respond personally but it does get the matter escalated and you should get a response from one of the executive team.

Cover of How to Complain updated 2019 large cow logo

 

For more advice, tips and templates for complaining GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!

 

 

 

Stressed out by the situation?

Stressful time? How to reduce stress with a little talked about quick and easy therapy

green background how to assert your legal rights Covid-19 related issuesCOVID-19 scams – How to stay safe a guest post by Paul Newton regarding current Covid-19 related scams.