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Helen Dewdney and barrister Christian Weaver – your rights

This week I spoke to Christian Weaver on  The Complaining Cow Consumer Show on East London Radio.

Christian Weaver

Christian Weaver headshotChristian is a barrister at Garden Court North Chambers, a leading human rights law firm. He regularly represents clients whose rights are at risk.

He previously worked at INQUEST and volunteered at Liberty and Nottingham Law School’s Legal Advice Clinic.

Back in 2018, Christian was worried about the increasing number of people being stopped and searched. Wanting to make a difference and help inform people of their rights he created the YouTube series ‘The Law in 60 Seconds’. The law is made accessible through these videos which have been viewed thousands of times, and featured on BBC News, The Guardian and the i newspaper. He has now developed the idea into a book.

Twitter: @ChristianKamali

If you buy The Law in 60 Seconds please do a review and help empower more people!

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Discussing your rights

I discussed with Christian the importance of knowing your rights and making the law accessible. We explored a variety of topics. This included, stop and search, housing, drugs and alcohol, domestic violence, and a little known fact about Hackney cabs. We also talked about even giving people their rights that they may be scared to search for on Google, for a variety of reasons.

Christian discusses with me how he came to start writing the book and the importance of making the law accessible.

We reference Leducate, an educational charity supporting teachers and pupils. It promotes an understanding of everyday legal rights among secondary school-aged students in England and Wales.

Christian has also written four guest blog posts for The Complaining Cow website:

3 things you need to look for when signing a tenancy

What you are entitled to when moving into a rented property

What are your rights regarding tenancy deposits?

How to complain about poor rental accommodation conditions .

Christian Weaver and The Complaining Cow on East London Radio

Christian Weaver and Helen Dewdney

 

East London Radio The Complaining Cow Consumer Show

Do you have a consumer issue that you would like help with to get sorted? Or do you have any ideas of subjects you would like me to cover? Then please let me know. Email me on: helen@eastlondonradio.org.uk

Complaining Cow BooksListeners to the show can get 15% off How to Complain: The Essential Consumer Guide to Getting Refunds, Redress & Results! and 101 Habits of an Effective Complainer. Use the code ELRCOW.

 

 

 

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Latest News public figures interview series

The complaining habits of public figures – Matt Allwright

A series of interviews by The Complaining Cow

Matt Allwright head and shoulders

In my series of interviews with people in the consumer world, today is the turn of Matt Allwright.

1) Generally, do you complain to a company regarding a faulty item?

Yes, but always from the point of view that we both have something to gain. I just complained about excess packaging. Turns out they weren’t using plastic but compostible starch wotsits. You live, you learn. If you don’t complain, you don’t.

2) How much does the likely redress have to be before you will complain and why?

I’m rarely after money. I’m usually looking for some sense of balance in the transaction. It just has to make sense.

3) How well do you know your legal rights (would be the Consumer Rights Act, different sectors regulations etc. in the UK)

Not bad, but I’m probably a bit out of date in a couple of areas. The legislation changes quite regularly. I had the 2008 (amended 2014) Consumer Protection from Unfair Trading Regulations down pat. Great bit of law, that.

4) If you receive service over and above good do you give feedback? If so how?

Always. It breaks down the barrier between customer and provider and demonstrates you understand the difficulty and importance of dealing well with clients. Verbally, written, direct to bosses. It makes a massive difference because it’s relatively rare.

5) If you receive poor service how many people do you tell?

I tell my friends. I tend not to use social media because it bends everyone out of shape on the few occasions I have done it. Everyone gets a bit strange and jittery and I feel like I’ve abused my position a bit.

6) If you receive good services how many people do you tell?

Typically, friends and family.

7) What if anything stops you from complaining?

The possibility of a positive outcome.

8) What do you think of using social media to complain?

It has to be structured and not personal.

9) Is customer service/being able to gain redress a factor when deciding where to purchase an item?

Yes. If I’ve had a bad experience I won’t go back.

10) Do you ever contact a CEO of a company? If so at what point in the complaint process?

Again, only if it’s relevant otherwise everyone gets a bit unnecessary. If I can help a company shape up, then it’s worth going to the top to make it happen. I’m not going to do it just to make my life easier. I’m in a slightly different position to most because of my role in the public eye. That’s not there to be used for my own benefit.

11) If you have ever used an ADR scheme (ombudsman/mediation/arbitrator) or gone to the Small Claims Court tell us about it

No. Never had to.

Read about the interviewing habits of other public figures in the series of interviews by The Complaining Cow

About Matt Allwright

Still waiting for him to send me his bio! But you know him from Watchdog and Rogue Traders! Author of Watchdog: The Consumer Survival Guide*

I met him discussing wedding cancellations for Watchdog on The One Show:

Wedding venues and insurance getting refunds

See more people in the public eye/consumer world talking about their complaint habits in the interview series

Help with your complaints

book Logo cartoon cow at a laptop of book cover. How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!

 

And if you need help with complaining effectively and making sure you are never fobbed off. GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!

 

 

101 Habits of an Effective complainer book cover with logo

 

101 Habits of an Effective Complainer see Matt Allwright’s review

 

 

 

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