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Williamson gets an F for trying to incite complaints against schools

Education Minister asks for complaints – Praise for teachers is the response!

School uniform costs

Within 48 hours of Gavin Williamson (who has no experience in education) encouraging parents to complain to OFSTED if they were not happy with schools, over 5,000 emails were received praising schools.

#tescofail back to school sign over alcohol


I added to the growing number of compliments with the letter below. Please feel free to take what you want from it. Then please email the CEO of OFSTED with it.




Open letter to OFSTED about school provision during covid

“Dear Ms Spielman

I am writing to you regarding Gavin Williamson’s call to parents to complain to OFSTED if they weren’t happy with their schools. I would like to inform you of the following regarding xxxxx school in xxxxxx.

    1) The staff at the school have been incredible. This is despite the appalling, unacceptable, arrogant, ignorant and wholly irresponsible way that the schools have been treated by the Government.
    2) Some parents understandably, but wrongly, assume that schools know of the numerous changes and expect to be given further information as soon as they hear about it in the media, when actually schools hear at the same time. Despite this, senior staff have been quick to try and put changes in place, bearing in mind that this is after a briefing and so have entailed working long hours, in some cases through the night.
    3) Despite the Government’s atrocious communication with schools, our school has always been quick to inform parents with a holding email (e.g. we don’t know any details but are working on it) and/or an email giving parents and carers up-to-date information.
    4) Despite staff being put under immense pressure by Government to work far too many hours to be healthy by any stretch of the imagination, the school has continually asked for feedback from parents/carers and has acted upon it.
    5) Despite the Government committing to delivering 200,000 laptops and tablets to schools this was not completed until June 2020 (Government figures obtained through an FOI). However, our school was not alone in struggling to get their promised share and indeed is still struggling to get more. As you will be aware there are approximately 2 million children in the UK for which schools receive pupil premium. It is likely that the majority of these children would need an electronic device and Internet access. In addition to this, many families have one or two devices that have to be shared round adults working and children learning. The 200,212 devices (the DfE says that a total of 700,000 devices have been delivered so far, as recently as last week (week beginning 04/01/20) and a further 300,000 to be delivered announced today) is clearly a drop in the ocean and is too little too late and many children have not been able to learn at home. This is clearly NOT the fault of any school, it is the fault of the Government for not providing enough resources to the schools. Schools that have been hugely under-resourced for a number of years to even run adequately, never mind in a pandemic.
    6) Despite the Government continually changing guidelines, the school has worked tirelessly to get such things as risk assessments written and agreed with staff, unions and Governors, often spending hours and hours on it for them only to be changed again.
    7) Despite (senior in particular) staff planning and working through evenings and weekends and through the holidays and our Head working every weekend since March 2020, they have just simply had the attitude that it has to be done.
    8) Despite being told via the media the day schools broke up for the Christmas holidays that they would be COVID-19 testing centres for pupils, staff yet again worked through the school holidays to organise this only for the Government to change the rules. Again.
    9) The Government did not follow the rest of the UK and undervalued and undermined teachers by using poorly thought out algorithms, instead of trusting experts. This has unnecessarily caused huge amounts of further stress to young people in the exam years but the school was extremely supportive to the young people concerned.
    10) Although it would have been sensible to shut schools a week before they were due to close for Christmas, so that families could self-isolate before Xmas day and reduce the risk of transferring the virus over Christmas, the Government chose not to do so. In Waltham Forest the council took the decision to order schools to close despite the bullying legal action being threatened by Government. The school kept in line with the borough.
    11) Despite all the issues regarding vouchers and getting meals to those on free school meals, none of which were the school’s fault, staff went on foot to take food to families who were part of the school community.
    12) Despite the Government’s lack of support to schools and its inadequate funding to support the existing gaps between children’s learning, staff have worked tirelessly on a recovery timetable and on developing strategies to address the difficulties in the best possible ways.
    13) The Government expected schools to provide online learning without providing the physical resources or training and unions insisted that staff should not have to provide live lessons in the first lockdown. Despite these challenges, the school worked hard to do as much as was possible and in the run up to the latest lockdown saw it coming and prepared and trained staff so that they would be able to run successful lessons from the start.
    14) The Government recently changed the rules so that pupils who don’t have access to online learning are also deemed as “vulnerable” and can go to school. This adds to the risk of transmission and is a flagrant disregard for what determines a vulnerable child. Although the Government has still not provided schools with the necessary equipment, the school has yet again acted quickly to adapt and give children the best possible learning experience they can.
    15) The Government has not provided clear guidance on how to keep cases as low as possible in schools and has frequently changed guidance on how staff can be protected. Again it has not provided the resources for them to do so, yet the school’s internal track and trace has been superb and the numbers of pupils sent home to self-isolate has been relatively low compared to other schools. This system took many additional hours to develop and run.
    16) Schools have not been given adequate funding to ensure cover for the higher number of staff being sick or self-isolating, or being vulnerable themselves and so unable to come into school. Despite this, the school has worked tirelessly to ensure that learning still takes place in every lesson time, whilst supporting staff, and children have not missed any lessons due to this, although it will cause huge further financial problems in the near future.
    17) Despite being given no extra funding for the increased mental health and safeguarding support needed, the staff have yet again risen to this further challenge, working yet more hours and with incredible diligence to identify the pupils and families now in need.
    18) The schools have been targeted with a bombardment of mixed messages which they have had to deal with. For example, schools were not the cause of increased transmission rates, and the Government stated that they are safe but then told schools they would delay the return by a week before a day later being told that they are that safe that they now need to close! Despite being put in a continually unavoidable position, this school has remained professional and supportive of the whole school community.

I understand that in a poll for ITV News of nearly 6,000 teachers, 92% of respondents said that Gavin Williamson should resign.

It is ironic that following Williamson’s call for complaints, so few complaints and so many compliments have been received by OFSTED.

I trust that in its work with the Minister, OFSTED will be sharing in detail the views of the public. Perhaps he could be questioned on what he expects OFSTED to do with a few complaints from a very low number of schools? Those complaints represent a drop in the ocean and are probably most due to under-funding. Take the number of people involved with schools and the percentage which complained and complimented. Take the same people and compare how many complain or compliment Williamson and the Government.

Then he could be questioned on whether a stronger approach is required regarding the rather larger number of complaints about him, his strategy and decision-making  and the very poor treatment of schools by him and the Government.

I look forward to hearing from you.

Yours sincerely

Ms H Dewdney”

Arched picture of school desks

Perhaps Williamson needs to join my Facebook group Managing Complaints with Compassion & Integrity He may learn a lot.

In the meantime, his grade is F. Must try harder. His poor performance and interaction with his peers leaves him at risk of being permanently excluded from his position.



Christmas Deliveries Latest News Online shopping and deliveries Topical

10 top tips and consumer advice regarding Xmas returns during the pandemic

Give the unwanted present a better future

Another Christmas has been and gone. Strange as it may have been for many of us, one thing is for sure: some of us received presents we didn’t really want!

So, what are your rights when it comes to returning unwanted Christmas presents? It has become a little more complicated due to Covid. (What hasn’t?)

10 top tips on your rights and what to do with unwanted presents:

10 Top Tips and advice regarding Xmas returns during Covid with three box presents

1) A store does not have to take back an unwanted present. It will depend on the store’s policy as to whether they will accept an item for a refund or a voucher as a goodwill gesture. Many, particularly the large stores, will do this and extend their returns policy timeframe.

2) The contract is always between the purchaser and the retailer. Therefore you will need a gift receipt (which transfers the rights from the purchaser to the gift recipient) or the original receipt.

3) Some larger stores may take an item for a refund without a receipt but remember they don’t have to do this and will offer you the price that the item is currently selling at, so hope it’s not in the sale!

4) If the item is faulty, not as described or hasn’t lasted a reasonable length of time, then it is a breach of the Consumer Rights Act 2015 and you are entitled to a full refund (within 30 days of purchase) or replacement or repair but you will need the proof of purchase.

5) If the item was bought online and you have a gift receipt, you have 14 days from the point of receiving the item to notify the online retailer about returning the item and a further 14 days to return the item. It will depend on the trader’s terms and conditions as to whether you have to pay postage.

6) If the item was bought in store and would normally accept a return but it is closed due to Covid tier restrictions, it is worth emailing the store to notify them and ask what their policy is. You will then have a written record and a reply to inform you of their policy. Many will extend their policies as they try and keep custom.

Presents warpped up n boxes shades of red and brown

7) You could try to return the item that was bought in store via the post but you must arrange this with the retailer and get written confirmation and details of how to do this as many retailers, even (unbelievably!) the larger stores are not set up to do this.

8) A retailer is very likely to give you a refund for an unwanted present on a gift card. Make sure you spend this quickly. In the current climate if a shop sadly goes into administration cards are unlikely to be accepted. Many will last only a year or two too and you may well forget that you have it. Spend it or lose it.

Looking a Gift Card in the Mouth

9) If you can’t return an unwanted gift you can do a number of things: Upcycle, donate to charity, give toiletries and food gifts to a food bank, contact your council social services department to ask to whether unwanted homeware and toys could be donated to a family or toy library, keep for fundraisers and even look at renting! Many people now hire out anything from power tools to baby clothes! More information can be found at What to do with the ghost of Christmas Present?

10) If you intend to regift make sure you make a note of who gave you what, as it is quite common for people to regift something back to the person who gave it to them! Don’t donate to your school fete a present that could easily be noticed by your friend and check for any personal messages on calendars books etc. before donating!

Make this the year the year you have those discussions about reducing the amount you spend on gifts! Raise the conversation later in the year, talk about wastage, giving to charity instead (many people do this instead of sending cards now, so this is just an extension) or just giving to children!

Coronavirus COVID-19 rights, refunds, reschedules for more help and consumer advice on purchases throughout the pandemic.

Here’s to a better 2021 with less wastage and more support for the charities which so desperately need us.


What are your rights when returning items at Christmas?

Cover of How to Complain updated 2019 large cow logo


For a present you won’t want to return! GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS! Full of information, advice, stories, consumer rights and template letters!


101 Habits if an Effective complainer book cover with logo
And one for the New Year!

101 Habits of an Effective Complainer!