Airline compensation rates and claim letter template

How to get compensation when you are delayed or bumped from a flight

Make sure you get the compensation you are due from airlines

It would appear that many airlines like to make it difficult for passengers to claim for compensation and redress for delayed or cancelled flights. Then there are the companies which say they can do the work for you but take a hefty commission.

Well, here’s something from me, for free, which should help to get you your due compensation (See the rest of the post for details of what you need to fill in and other related information). 🙂

Template letter for claiming compensation from an airline

(If flight was cancelled replace the “delay” details with cancellation details below).

Dear xxx

Re : Compensation claim for delayed flight booking reference number

I am writing regarding flight flight number on date from departure airport to arrival airport. The scheduled departure time was departure time. However, the flight arrived number hours late at arrival airport.

Under EC Regulation 261/2004 I am claiming compensation for this delayed flight. The passengers in the party were:

full names of everyone on your booking.

My scheduled flight length was number of kilometres, therefore I am seeking (select from €250 / €300 / €400 / €600) per delayed passenger in my party. The total is total compensation sum for all passengers for all passengers.

(If appropriate include the following text) During the delay the passengers in my party were not provided with any refreshments and/or hotel accommodation. Please find attached copies of receipts for the cost of purchasing our own. Please refund in full: bullet point everything you paid for and the costs.

If claiming for both delay and other then add the following:

Please provide me with the total compensation of:

£xxx for EU flight delay (based exchange rate £1.00 = €1.13 on 12 June 2017) and £xxx for out-of-pocket expenses incurred.

Total £xxx

I look forward to a full response to this letter within seven days. If I do not  receive a satisfactory response I will not hesitate in taking the matter further which will include, but not be limited to, informing the regulator and if necessary starting proceedings through the Small Claims Court.

Yours sincerely/faithfully

 (“Sincerely when you know the person’s name and “faithfully” when using Sir or Madam)

EU Compensation rights rates for delayed flights

Compensation for delays is only due on flights in the EU or when using an EU airline arriving two hours or more late. How much you are entitled to depends on how long the delay and how long the flight. It changes again if the flight is cancelled before/after seven days before you are due to depart. It does not reflect the price of the flight and is straight out compensation.

The tables for amounts to which you would be entitled per flight are below:

Denied boarding or “bumped” from a flight compensation rates of payout

Airlines will often ask for “volunteers” to not take the flight in return for compensation and this amount would be agreed with the airline at the time. If you are forced off due to overbooking it is the same compensation as if the flight were cancelled.

Flight cancelled 7-14 days before departure compensation rates

Rates are different for notice given and for when you arrive (even if the flight to which you have been changed is longer but gets you there earlier).


Flight cancelled less than 7 days before departure compensation

Exchange rates correct at July 2017.

Rescheduled flights and your rights

Passengers given less than 14 days’ notice of a replacement flight may be due compensation depending on the timings of the new flight.

Other redress for flight delays and cancellations

Flight cancelled or delayed for several hours – the airline must look after passengers. It must provide food, drinks, and some communications. If passengers are delayed overnight, this also means providing them with a hotel and travel to and from it. (All these must still be provided even if the delay was out of the airline’s control). Keep claims reasonable.

And make sure you avoid calling any 084, 087 or 09 numbers. These are banned for customer services such as this.

Affected by BA debacle May Bank Holiday?

See BA powercut debacle: Airline keeps passengers in the dark about their rights for more information and details of other things that you may be able to claim for such as phoning their helplines!

Luggage problems

See Quick guide to lost luggage – your rights

Holidays and flights your rights

See What to do when your flight is delayed – the full guide

and All you need to know about booking/complaining about holidays/flights for more

 

book Logo cartoon cow at a laptop of book cover. How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!

 

For more templates, advice, information on holidays and most other sectors Get the Book! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS! 

Covering airline delays in the news

BBC Breakfast 5th August 2015 flight delays

Look East interviews Ryanair CCO and Helen Dewdney

BA delays: Airline changes advice over claims for expenses

 

The 15 top things other public transport users do that annoy us revealed

What annoys you about public transport?

Time for a rant. Not had one for ages.

The other day I had the misfortune of travelling on the tube. Used to do it for work several years ago and was very glad when I changed jobs and was able to use the car! Nobody likes the tube but sometimes I am amazed at some people’s attitudes. This particular evening the tube was, as usual packed. There was a heavily pregnant woman standing next to me and no one got up for her. It was possible that that people couldn’t see, so I shouted at “could someone please get up for this woman? No one did, I kid he not. So, I said again “I have to say it again? Will someone please get up for this woman?” A man the other end who couldn’t possibly have seen why did. The woman who was exhausted she could only smile to me sat down. Meanwhile a woman, sat next to her friend who was sitting in the “get up and give this seat to someone who needs it more seat” said “I didn’t realise we had a teacher on board” Really? Really? You want to bring attention to the fact that you were too selfish to get up? So I said to her “No, actually I am not a teacher just someone with manners. ” To which, unbelievably her friend sat in the seat from which she should have been the first to get up said “It isn’t that, it’s that people can’t see” Really? Really?

“That’s why I shouted it out across the carriage” I said, bad enough you might think. But this woman was sat next to the glass partition thing which the pregnant woman was standing by! Talk about bringing attention to the fact that you are stupid as well as rude. I couldn’t believe it, arguing about not getting up for someone heavily pregnant. When the pregnant woman left she was able to speak (that’s how out of breath she was when she got on) she thanked me and said no one ever get up for her. Well if that’s you on the tube and you see someone frail or pregnant or disabled who needs your seat more than you do GET UP! Especially if you are in that designated seat! Or enlighten me, why don’t you get up for someone who clearly needs the seat more than you. (If you yourself are in more need of the seat then fair enough but if you aren’t I’d love to hear your reasoning!)

So here’s a list of what people find annoying please free to add yours! The biggest gripe was without doubt number one!

  1. People shouting into their mobile phones
  2. People putting their bags on the empty seat next to them
  3. People who don’t give up their seat for someone pregnant or less able to stand
  4. Eating smelly stuff
  5. Being able to hear noise from people’s headphones
  6. People who need to use some deodorant!
  7. Noise in the quiet coach
  8. Blocking the feet of the person opposite
  9. Bags under tables on trains
  10. People who let their children run amok
  11. People putting feet up on another seat
  12. Eating loudly
  13. Litterers
  14. people doing make up
  15. Trimming nails

Incidentally, if you have any complaints about delays on trains and buses see here and here.

What other horrendous stories of rudeness and things you hate about other passengers on the tube do you have?