All you need to know when an event is cancelled

How to complain when an event has been cancelled

Events cancelled for various reasons – your rights

concert or festival cancelled your rights on top of people dancing on beachThe Summer of 2017 saw a lot of concerts and festivals cancelled. Due to bad weather, poor planning or something else, thousands of people were left disappointed and many of them out of pocket. So what do you do if the event for which you have booked cancels at the last minute?

Well, it depends on what the reason for cancelling was and how much notice you were given really.

So let’s take a few examples…

Your rights when an event is cancelled due to not enough sales

The organiser informs you that it has not made enough sales and so is cancelling the concert. This should mean an automatic refund of the tickets. If you made special arrangements, such as buying train tickets, booking a hotel you may be able to claim consequential loss. The organiser is in breach of contract so should be liable for consequential loss. However, you would have to prove that you would not be using the tickets or booking and that they were bought with non refundable terms. You probably have a good chance because not many people know how to complain about this and claim! However the organiser may well argue in which case your only option is to claim in the Small Claims Court. It would probably be a test case though, so if you do it, please let me know!

The closer to the concert they cancel the stronger your case may be. You could also argue that under the Consumer Rights Act 2015 they did not provide services with reasonable skill and care because they did not market the concert well enough.

The concert organisers should have insurance too!

Your rights when an event is cancelled due to ill health

Here the organisers may offer tickets for another day. This is up to you whether you want to take or not as you are still entitled to a full refund.

Consequential loss will be as above but you couldn’t argue not carrying out services with reasonable skill and care.

Your rights when an event is cancelled due to health and safety reasons

It can be a little bit sticky here because it isn’t as simple as there was so much rain and mud we had to cancel. One word “Glastonbury” which sticks two fingers up at bad weather! That’s partly because they put measures to ensure the safety of festival goers. So when you hear of another festival cancelling due to rain and mud you are probably well within your rights to claim consequential loss because the organisers are in breach of contract for not providing services with reasonable skill and care. Consumer Rights Act 2015.

Your rights when an event is cancelled due to organisers going into administration

In short, you are stuck. It means that the company doesn’t have the money to refund you the cost of your tickets. It will owe money all over the place and you will be at the bottom of the list. However, you should write to the administrators as soon as possible with proof of your purchase and you will be added to the creditors list. It is unlikely that you will be paid out, but if another company takes over it is possible and if your name is down you have more chance that for those who aren’t.

Overall when complaining about cancelled events

In all cases where the CRA has been beached you should follow the 20 top tips for complaining effectively outlining the reasons for claiming for consequential loss with evidence of these costs being non refundable. Take a copy of the tickets if you are posting your claim and send that, you know, just in case they say they didn’t receive your letter!

When you complain follow the Top 20 Tips for Complaining and if you still aren’t satisfied with the response take it up with the festival organiser CEO you can get their contact details at ceoemail.com

 

And for everything else to complain about effectively GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!

 

 

 

 

Argos caught out again – this time for race discrimination in toy pricing…

Press release

Argos is in the spotlight again, this time for apparent race discrimination in the toy department… After recently finding itself embroiled in the furore of eagle-eyed shoppers noticing that its “3 for 2” offers were not as they seemed [1] the Argos pricing debacle continues. The latest error shows the company discriminating between two similar dolls, both named Luvabella.

Blogger Lottyearns noticed that whilst the white, Caucasian Luvabella doll was available as a “3 for 2” offer, the “African American’ Luvabella is not….

Consumer expert Helen Dewdney The Complaining Cow and author of How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! is disgusted by Argos’ apparent discrimination. “In 2017, surely we expect companies to be more mindful of equality and ensuring that they are not discriminating against any one group. It beggars belief that Argos think it is acceptable practice.”

An Argos spokesperson added to the confusion by claiming that the doll in question was not part of the offer: “The other Luvabella doll is available online only, and our online only toys were not part of the ‘3 for 2’ promotion”, said their statement.

Is Argos guilty of race discrimination in toy pricing?

Argos has been plagued by criticism recently. Earlier last month it piloted removing its iconic catalogue from various stores. It claimed to be testing demand as more and more people shop online. However, it misjudged customers, who were astonished at the store’s decision and ignited a social media outcry. This was especially due to its lack of understanding about the widespread use of perusing the catalogue by adults and children alike for circling their Christmas wishes!

Only last week Argos again faced a mass of condemnation for its “3 for 2” special offers, where many toys worked out more expensive than the day before the offer started, and a lack of stock in many stores.

Dewdney says that she is seeing an increasing number of people lambasting the retailer over recent months and taking their custom elsewhere and looks forward to inspecting their trading figures for the run up to Christmas. “I wouldn’t be surprised if they are down on the previous year, reflecting what seems to be consumers’ growing disdain for Argos.”

The offer ended on the 3rd October 2017