Topical Utilities water and energy ways to save money

Energy prices are up – 10 ways to keep bills down

We all know that energy prices are rising significantly due to a variety of reasons. So, how can we reduce our energy costs? There are a number of things we can do, ranging from smaller changes that add up to a bigger saving, to more substantial savings.

Energy crisis – what you need to know why prices are going up and what to do if you think your provider will go bust or if it has.

Gas flame lon stove

10 Top Tips for saving on energy costs

1) I usually advise regularly switching providers, How to take charge of your energy bills. But at the moment there is currently too much turmoil in the sector to be sure that you are getting the best deal. Wait until things have settled down. It is also possible that you may lock yourself into a deal and the price of wholesale gas will come down. Once things have settled and it doesn’t appear like any more providers are going under and comparison sites have offers available again, then start to look. Wait to switch then check cashback deals and going direct before you switch. More in the link above.

2) My Mum has stopped using the electric blanket on her bed and gone back to using a hot wot water bottle! This saves loads! Although an electric blanket can be used in a different way. “As well as wearing warmer clothes, consider an electric fleece blanket. This will keep your body warm and is much cheaper than having an electric heater on trying to heat a room. Plus it’s portable so you can take it with to the rooms you need it that may not be heated”, says Adam Stein of MoneySavvyDaddy.

3) If you have a well insulated house keep it at a constant temperature rather than turning the heating on and off or setting specific times for it to come on. It takes a lot more energy to heat up a cold house with cold walls than it does to keep it at a constant low temperature says Emma Maslin from Money Whisperer.

4) Buying some items can save you money in the long run. For example, consider purchasing an Energy Monitor.* This will measure how much power items are using. So you can check just how much power having your microwave or DVD player on standby really is using! It’s a lot, so don’t leave appliances on standby. And Hayley Muncey from MissManyPennies says “Switch to LED lightbulbs – don’t be put off by the upfront cost, the long term savings are significant and they are just as bright!”


5) Naomi Willis head shotThere are 50 ideas for saving on energy costs at the Skint Dad Editor, Naomi Willis, says that one of her top tips is simple but effective. “Draft proof everywhere from your cat flap, keyhole, letterbox, chimney, doors, windows. You could save around £50 a year!” On a similar note, Helen Nuttall from BudgetingIsAChallenge, suggests putting a thick curtain in front of your front door, as doors can let out so much heat.

6) Will Pointing from GreatDcom says that washing your clothes on a cooler setting (30-40 centigrade) can be a great saver. “90% of the energy cost of a washing machine is heating up the water!”

7) There are a number of things you can do regarding heating to keep your costs down. HouseholdMoney blogger, Peter Chatfield, says “If there’s a room in your house that you rarely use, turn down the radiator and keep the door closed.”

8) Halimah Omogiafo at Koody says that turning down your thermostat by just one degree could save you up to £80 a year. This was the latest figure provided by USwitch in October 2020. Bearing in mind prices continue to rise this will now increase.

9) “Turn your water and heating settings to ‘ECO’ on the boiler. Eco-Mode uses less energy than a standard 1-5 setting. Saving energy and therefore money as it’s cheaper to run your boiler”, advises Claire Roach of MoneySavingCentral

10) Sara Williams Debt camel guest post on The Complaining CowSara Wiliams from DebtCamel advises that energy bills are “priority debts”. This means that they must be paid even if that leaves you with little or nothing to pay towards credit cards and unsecured loans. “Your local Citizens Advice Bureau can help you work out how much to offer each of your debts, or explain if a debt relief order could help you – that would clear your energy debts.”

You can read more about “priority debts” following this link on the Citizens Advice website.



Further help

Electricity pylon Everything you need to know to complain about energy problems


More on energy All you need to know to make a complaint about energy





How to sort out gas and electricity problems without draining your energy: 20 tips from our Consumer Fightback column – lots of information in my This Is Money column

Help with your complaints

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If you need help with complaining effectively and making sure you are never fobbed off. GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!



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Purchase downloadable templates to gain redress



*Affiliate link

ADR Ombudsman Latest News Topical Utilities

Energy crisis – what you need to know

The full guide regarding the energy crisis

Gas prices have gone up 250% since January and 70% in the last month.

At the point of publishing, the companies Utility Point, People’s Energy,  Money Plus Energy, PFP Energy and Hub Group have ceased trading and Ofgem is arranging new suppliers for the customers of those companies. Others are in crisis talks.

Gas flame on stove

Why is there such an increase?

This has been caused by a number of factors and the Guardian article What caused the UK’s energy crisis? outlines in detail all the things that have happened to come together to cause a “perfect storm”.

  • Increase in supply from Asia particularly China and Latin America.
  • Decrease in supply from Russia.
  • Gas is normally stored in the Summer months, but the globally cold Summer meant gas supplies down.
  • 50% less wind last year so that storage is down.
  • Covid has meant more supply of gas.
  • The price cap on energy is removed on the 01/10/21

The current energy crisis is causing worry for many of us. Wholesale gas prices in the UK have more than quadrupled over the last year. Nuclear power plants have been forced to undertake unplanned outages for maintenance, a main power cable used to import electricity from France was shut down after a fire, and the UK’s wind turbines have slowed during some of the least windy months since 1961.

So, where does it leave consumers. What do you need to know?

What does Ofgem say?

A spokesperson for Ofgem said:

“We know that the current situation with high wholesale energy prices is putting pressure on customers and energy companies. This is a global issue.

We have the systems and processes in place to ensure that customer needs are always met.

For those customers who are with energy companies that can no longer trade, a new supplier will be appointed. Ofgem is working closely with government to manage the wider implications of the global gas price increase.”

What does Government say?

The Department for Business Energy and Industrial Strategy (BEIS) said that

“Ofgem has robust measures in place to ensure customers’ gas and electricity supply will continue uninterrupted if a supplier fails, however, if the appointment of a Supplier of Last Resort [a new supplier] is not possible, Ofgem and the government have agreed processes in place to appoint a special administrator to temporarily run the business until such time as a new supplier can be found.”

My supplier has gone bust – what should I do?

You are protected by the regulator, Ofgem.

It will step in and inform you of your new supplier. This is known as “supplier of last resort”. This is well named, as it may not be the best deal! But you can and should look to switch when things settle down. You should hear within a few days of your company going bust.

The new supplier will place you on a “no exit fee” tariff. Ask the supplier to put you on the cheapest tariff.

The importance of switching energy suppliers and telecom providers on ITV News

What actually happens?

 Ofgem normally invites suppliers to bid to take on the accounts of those companies that have gone into administration. This helps them get the best deal for consumers. It is slightly more difficult at the moment due to so many being at crisis point and the negotiation needed to take on debts as well as credits. This is why there is a lot of discussion around the likelihood of so many suppliers going under, as the smaller ones may not be able to take on new customers and any debt.

This process should only take a few days.

Is there any possibility of having my energy supply cut off?

No. Regardless of whether you owe money or not, Ofgem’s safety net ensures that supply will continue. You will not notice any difference other than receiving a letter from your new supplier.

Should I switch supplier now?

No. Although switching is usually a good idea and you can usually save a lot of money, there is currently too much turmoil in the sector to be sure that you are getting the best deal. Wait until things have settled down.

It is also possible that you may lock yourself into a deal and the price of wholesale gas will come down.

What’s the price cap?

Price caps on put on out-of-contract energy deals. From 01/10/21 the current price cap will be upped and will add, on average, £139 toon average to annual bills. This will be more if you have a prepayment meter or use lots of energy.

I’m in the middle of a switch – what do I do?

The switching process will continue, as normal. You will move to the new supplier. If the new supplier is one that has gone bust you will automatically be moved to the one that has taken over.

I think my supplier may go bust – what should I do?

Sit tight and wait. But do take a meter reading for your electricity and gas meters so that you know how much energy you have used.

You may not be able to access your bills if a company goes bust, so make sure you download the bill so you have the evidence.

I’m with Bulb – now what?

With 1.7million customers Bulb is too large to be taken over by another supplier. It will go into “Special Administration” with Government provides financial support until the company can be rescued, sold or closed down.

I am in credit – what will happen to my money?

The new supplier shouldn’t take any payment if you are in credit. You should also be refunded your credit. How this will be done will be explained to you by the new supplier.

I am in debt – what will happen?

You will need to pay the debt to either the old supplier’s administrators or the new supplier, depending on what deal is agreed between the old and new suppliers.

I’ve got a smart meter – what happens to me?

You will still be transferred to another supplier. However, if your new supplier cannot operate your meter in “smart” mode it will put you into a “dumb” meter mode, using your existing one. Your smart meter will work as a smart meter again if you switch to a supplier that can operate with smart meters.

What should I do about the direct debit?

The new suppliers will explain to you what will happen with your direct debit but you can cancel and set up a new one if you wish to do so.

I can’t afford the new bills – what do I do?

Notify your supplier as soon as possible as you may be able to set up a payment plan.

Look to switch as soon as you know your new supplier. Use more than one comparison website. Also look direct with the cheapest on the comparison site as they may have a deal or you could use a cashback site. See my article Do Morethan just comparison websites for insurance quotes!

If you are vulnerable you should already be on your supplier’s priority register

Ofgem provides help with links from its page Getting help if you can’t afford your energy bills. Its rules state that suppliers must work with you to help you. This includes setting up a payment plan, breaks, more time to pay, access to hardship funds and details about the Priority Register. If you are vulnerable you should be on your supplier’s list.

There may also be access to hardship funds and grants from various organisations. You may also get 60 days’ space from creditors to focus on getting debt advice and setting up a debt solution. An excellent site for Debt advice is Debt Camel.

I currently have a complaint with my supplier which has gone bust – what can I do?

Unfortunately, there is no requirement for the new supplier to resolve your complaint. However, if the issue persists with the new supplier you will need to discuss the matter with them.

If your matter is with the Energy Ombudsman, then wait for it to contact you to discuss what will happen.

I don’t know who my supplier is!

Don’t worry! You can find out your gas supplier by entering your details into Find my supplier or phoning the Meter Number Helpline on 0870 608 1524 (7 pence per minute).

You can find out your electricity supplier on the Energy Networks Association’s website. Use the Lloyds register providers list to find independent operators.

Other help regarding energy

Energy prices are up – 10 ways to keep bills down ideas to reduce your energy bills.

Electricity pylon Everything you need to know to complain about energy problems



Everything you need to know to complain about energy





A spokesperson for the Energy Ombudsman said ‘As an organisation committed to supporting consumers, small businesses and energy suppliers through dispute resolution we are acutely aware of growing concern around the future of the energy sector and the accessibility of their services. We are working closely with industry to ensure that we can provide relevant information and support to those that access our services. Ofgem’s safety net protects customers of affected companies by ensuring that their energy supply is not disrupted and that domestic customers outstanding credit balances are protected.

For customers affected by suppliers who have ceased trading, we echo Ofgem’s advice to record a meter reading and not switch suppliers before the transfer Is completed. For those who’ve registered disputes with our service, we’ll provide an update as soon as Ofgem appoint a Supplier of Last Resort (SoLR) and there is clarity around whether or not the new supplier will be in a position to help with your case.’