Contact

Portrait photo straight bob hair brown and copper highlights Helen DewdneyContact methods for The Complaining Cow

Please note that there are a number of addresses to which you can contact The Complaining Cow for a variety of different things. Please read the following carefully or your email may not receive a response.

Enquiries from the media

If you are not from the media please skip this section.  Helen Dewdney, The Complaining Cow is represented by Cloud9management. For enquiries from the media please email olivia@cloud9management.co.uk or ring 0207 637 2903. (Local BBC stations, media wanting a quote for articles and similar, please contact Helen directly at Helen@thecomplainingcow.co.uk). Any query about advertising, sponsored posts and the like you are NOT from the media and you will be ignored and blocked, whatever email address you use. You may also be reported to the ICO.

Emails relating to any issues regarding consumer rights or the website sent to Cloud9management  will not be read or answered.

C/O
Cloud9 Management Ltd.
3rd Floor
2 Archer Street
London
W1D 7AW

All other correspondence

Please read this page below BEFORE emailing Helen or it is likely that she will not respond. (I am a great advocate of good manners so I do not like to ignore emails but I do expect good manners from other people too!!)

Some people email the same email to more than one email address! Please don’t be so ridiculous! Read the below and you will know the appropriate one to use!

The Complaining Cow services

The Complaining Cow logo, complaints, consultancy, speaker, workshops and more

The Complaining Cow offers various services  for business and details can be found here.

The Complaining Cow also provides services such as looking through complaints and making them for consumers. More at The Complaining Cow Can Complain for YOU!

Consultancy@thecomplainingcow.co.uk for services. Please note that  any emails sent to this address will be considered as requests for paid for services.

Information and consumer rights queries

Please, only send an email with no more than one short paragraph if you are asking for advice regarding a complaint please make sure you read this section and “Manners” and “Finding the information for yourself“! Helen is unable to read through masses of emails every day and advise. Helen is not funded to run this site unlike other consumer advice sites. Please respect this.

If you really think that your answer cannot be found on the website or in the book then please email me briefly. (One short paragraph. Please send links to posts which you thought would cover your issue and haven’t. This shows that you have tried to spend time helping yourself but also can be looked at as to whether the post needs to be updated).

If you still feel that you need me to help you other than providing an answer to a short query (the answer to which you can’t find on the blog) and How To Complain: The Essential Guide to Getting Refunds, Redress and Results! doesn’t help, then please see Services above.

If I have helped you, please consider showing your appreciation by sharing relevant posts on social media.

Attachments will not be read under any circumstances other than when sent as part of a paid for Service.

Telephone queries

Please also note that Helen is unable to provide telephone help under any circumstances. Please do not provide your phone number you will not be called.

How to find the information you need for yourself

You can also use the search box on the site and put in a couple of different words related to your complaint a few times as you may find the help you need in a post, such as “Holiday”, “Purchasing online”, “Banks”, “communications” “mobile” “flight”, “Car”, “contracts” “faulty” etc. If for example you have problems with the supply of a bathroom, look up similar things (as they are when it comes to goods and services!) such as “Kitchen” or “Bedroom”.  You will find a post that probably outlines everything you need and will probably give you more details than Helen can in an email. Your complaint is highly likely to be covered by a post and if so you will only be sent a link to it and to this page! So please research the site first, you may find it actually saves you time and Helen will be grateful not having to do the search because you are too lazy to do so! Helen will be more likely to give you help (additional to that already in the post(s)) if you tell her the posts you have looked at that apparently don’t give you the information you need.

info@thecomplainingcow.co.uk for general enquiries and requests for advice but please ensure you have read all of this post BEFORE emailing me.  I will not reply if it is clear you have not read “Information and consumer rights queries”  or “MANNERS “.

Further help from The Complaining Cow

book Logo cartoon cow at a laptop of book cover. How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!

 

You can also look at the Top 20 Tips for how to complain effectively and more tips on the YouTube channel. You can subscribe to this channel to get updates.  You can GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS! for masses on consumer rights, laws, tips and templates for complaints for most sectors.

Manners

I do find some emails very rude, those that refer to me as “Sir” or “Sir/Madam” or “www.thecomplainingcow.co.uk” or “To whom it may concern”! Or “Hi” clearly a generic email. All used more than once. It just shows that you haven’t even bothered to look at anything on the website or even a quick google search! Not even to find Helen’s name, yet you want free help! Why should Helen respond to someone who thinks they are entitled to free help without even saying “please” or “thank you”?

As the number of requests increases and it becomes even more difficult to reply to everyone, the first people not to get help will be the people who can’t use the words “please” and “thank you.” It’s quite nice if you have found the help useful to come back and say “thank you” and let Helen know if it got you redress too. You should also of course buy the book!

Video calls

Helen gets inundated for requests for help etc. Email is the preferred point of contact. Helen does not undertake video calls with people she has never met for time and safety reasons. There is no exception to this.

Guest posts, links, info graphics SEO requests

Guest posts are Strictly invite only. Please do not request to do a guest blog post on my site. Your email will be marked as junk and deleted. Helen does not take paid for posts or paid links either. If you email saying that you want to write a blog post paid or otherwise for your company or on behalf of a client you will be blocked. Reasons two fold – one you haven’t bothered to read and/or understand this paragraph and two you are rude. The worst are the generic “I love your site” types and then bang on about something wholly irrelevant to the site. You also risk being reported to the ICO

Helen does not respond to unsolicited emails requesting that I include infographics and links to sites, paid or otherwise etc. You will be blocked.

Helen does not accept requests for links back to your site in any post, reciprocal or otherwise. Your DA is irrelevant.

Contacting CEO’s

Contacting CEOs – I do NOT have contact details for CEOs. Please see  CEOemail.com to get a CEO’s contact details.

Your complaints

Please do not openly or blind copy Helen into emails to companies. These will NOT be read and it won’t make the slightest difference to a company who you copy in. Same with tweets really too. Helen advises that you don’t do this with other journalists/companies as they will not pick anything up either. It’s also actually quite rude expecting someone to pick up your story without you having even bothering to contact them first, another reason why this tactic never works.

Please please please do not email complaints that are “just for information” or “for  interest” or because you think yours is a little different or anything about bad service experienced and how companies dealt with your issue! Or stories of your complaint successes or failures. Thousands of complaints are sent to companies every day.  Helen is unable to read any of them and will do nothing with them except delete them.  However, please put what you were going to email  in a comment on a relevant blog post as Helen does read all comments on the blog and responds to most. She is more than happy for you to share the information in this more appropriate way. Thanks.

SEO and marketing companies etc

All emails from you will be forwarded to the ICO for breaching the GDPRs from the 25th May 2018.  Helen did not consent to any of your emails and you did not email her personally.

Unsolicited goods

Please note Helen will not respond to any queries regarding unsolicited goods. All the information you need is in the relevant post.

Non consumer rights issues

Please note I only cover consumer rights. For example if you have been accused of theft, or you want to accuse a staff member of anything other than poor service, e.g. physically hurting you or stealing, then these are criminal allegations with which I cannot help, sorry. I advise you to contact Citizen’s Advice Bureau. Another example, employment issues, again, please seek help from CAB and also look up ACAS website for lots of information.

If you are a business with a consumer complaint against another company

Please note Helen does not advise on b2b contracts.

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