Coronavirus COVID-19 rights, refunds, reschedules

16/03/20 update

How will Coronavirus affect my travel plans? gives you your rights for cancelled flights, holidays and events and if you don’t want to go.

I have just undertaken a Facebook Live to give a general rights thing and answer some specific questions below.

Normally I would say fight for a full refund all but please try a reschedule rather than refund for events where possible to support  small businesses in particular.

18/03/20 update Glastonbury cancelling, tickets will be transferred for next year if you want this.

As more events going through the year get cancelled your rights remain the same. Please see link above as well as the below.

Coronavirus your rights

Events, trips, reschedules, refunds, partial refunds, flights accomodation, consequential loss. All here. please do share.Note that as of the PM Press conference this evening… it was advised that everyone work from home where possible should avoid all mass gatherings, clubs, theatres and pubs. He did not say that the theatres etc. had to close so this makes it far more difficult to get a refund for anything that is not cancelled. You should certainly try, quoting the Government advice.

Posted by The Complaining Cow on Monday, 16 March 2020

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Author: Helen Dewdney, The Complaining Cow

Consultant | Author | Speaker | Blogger | Presenter | Journalist Helping to make, prevent and deal with complaints

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