Found me from Jeremy Vine Show?

Here are some useful links related to the story:

All you need to know about booking/complaining about holidays/flights Рvarious links to various laws, stories, legal rights etc.

Civil Aviation Authority Consumer Law

Why you should write not phone to complain effectively 

Top 20 Tips on complaining effectively for contact details for CEOS

For more advice, tips, information and template letters: GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!

But the most common complaints? Here you go:

Everything you need to know about complaining to telecom providers

Everything you need to know about complaining to energy providers

Consumer Rights Act (Sale of Goods Act and Supply of Goods and Services Acts replaced) including digital cover.
Sign up for the Complaining Cow Moos – only send a few newsletters a year but keeps you up to date with what is happening for consumers etc.


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By Helen Dewdney, The Complaining Cow

Consultant | Author | Speaker | Blogger | Presenter | Journalist
Helping to make, prevent and deal with complaints

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