Coronavirus/COVID19 has hit nearly every sector. And hit it hard. An already struggling High Street has been taking a battering and the move to returning to shopping will be a slow and painful one.
I asked my Facebook fans whether they would be returning to the shops anytime soon and this was their response:
Generally, the people who responded didn’t feel as though they wanted to return. Many felt that they had learnt that they do not need to buy so much “stuff”.
It appears that the pandemic has caused people to shop more locally and that even if things cost more then they will continue to shop locally. For example:
However, for everyone except NHS workers going to some stores, there were no bargains to be had, as Andrew told me when I asked if he had got anything!
Others hope that people will return to shopping to support the economy. For example:
Many stores remained closed last week (15-21 June), including those that will never reopen unless a buyer can be found for them, as they go into administration.
Although there were long queues for many places, such as Primark, car parks were far from full, suggesting that people were still staying local. In other parts of Europe where retail has slowly returned it has been reported that people are spending more but not nearly enough to cover the losses incurred by retailers during the lockdown period.
As lockdown measures are eased it is likely that consumers will start to adapt. After all, if there is no vaccine for COVID-19 then we will have to learn to adapt to living with the virus threat and that includes shopping. We have to hope that stores will introduce and keep their risk assessments and protection measures under constant review.
If you are going shopping make sure you know your rights if things go wrong:
Posts which will help with various scenarios:
Don’t get tied in knots over wedding cancellation some venues are not fully refunding couples, charging them fees, not providing a like-for-like alternative next year etc. Here’s what to do about it!
Coronavirus and travel – who’s taking advantage? outlines the law and what the different relevant agencies are saying/doing about travel companies and airlines and refunds.
Travel in the time of Coronavirus – Your rights explained outlines what your rights are and how to assert them regarding holidays and flights in this country and abroad.
Coronavirus related cancelled and postponed events your rights outlines your rights and how to assert them when events in this country or abroad are cancelled.
Online shopping – know your rights during the pandemic explains your rights and how to assert them when things go wrong with an online shop.
COVID-19 scams – How to stay safe a guest post by Paul Newton about current COVID-19 related scams.
Further help with getting redress
Top 20 Tips How to Complain! Use these tips when you complain to be effective!
Ceoemail.com is a site which gives you the contact details for CEOs. The CEO may not respond personally but it does get the matter escalated and you should get a response from one of the executive team.
For more advice, tips and templates for complaining GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!