Hi! If you have found me from my appearance on the Jeremy Vine with Vanessa, I’ll list some links that you may find helpful.
Remember you do not need to be fobbed off, it is just a matter of knowing your legal rights and knowing how to write a good letter/email! Top 20 Tips on complaining
The Consumer Rights Act 2015 for purchases made on or after October 1st 2015
More about the Consumer Rights Act and how it relates to digital content here.
Your rights when it comes to faulty goods and services here for purchases and services prior to October 1st 2015.
Keep up to date with consumer issues, free updates to the book etc. and sign up to the newsletter which I bother to send out only a few times a year!