Helen Dewdney, The Complaining Cow, has always had a passion for fighting injustice.
In 2012 she started a blog sharing stories of tackling companies with poor customer service. It grew into advising consumers and then businesses. This was due to her experience, skills and having the ear of thousands of consumers and knowing what they want to experience in complaint handling and customer service.
Author of two best-selling books, reports and a wealth of media coverage, Helen helps directors and senior staff to improve complaint handling through understanding customer perspectives and through challenge so as to gain and retain customers.
Rob Rinder – From Barrister to TV Judge
I had the great pleasure of chatting with Rob Rinder in a series of exclusive interviews. He is extremely knowledgeable, very warm and open. And he can talk big time! He spoke about life as a barrister, in the media and his own personal complaining habits.
Today we start with talking about his life before the media.
How did you become a barrister?
Watch the interview to see how Rob started on the path to become a barrister. He also talks about why his mentees could not do it that way now.Rob Rinder talks to Helen Dewdney, The Complaining Cow about how he became a barrister
What are your thoughts on the barriers on diversity in law and what needs to be done?
Rob touched on this in the previous question and I was keen to explore his opinions of the issues more. He talked at length about some things getting better and others worse.
He even reveals who he thinks and hopes will be the first female Lord Chief Justice!Rob Rinder talks to Helen Dewdney, The Complaining Cow about diversity in the legal profession
What was your most interesting case?
This was… really very interesting! Rob talked about a couple of his high profile historic cases. It was fascinating to hear Rob’s perceptions of people and processes involved. His cases included gang-related violence and unsupported young soldiers in Iraq.interesting
Did you say “lips moving still talking” or “you Moron” in court?
“You moron” was often used by Rob on the programme Judge Rinder and always raised a laugh both in the mock courtroom and for viewers at home. However, it is important to state, in case you don’t watch the video, that neither Rob nor I use the word “moron” any more. The reason for this is provided here.Rob Rinder talks to Helen Dewdney, The Complaining Cow about how he spoke to clients and staff
Did you ever have a time when you felt or knew your clients weren’t telling you 100% of the truth and you had difficulty defending them?
This is a question that people often want to ask lawyers and barristers! Rob makes some clear differentiations and provides some intriguing perspectives.Rob Rinder talks to Helen Dewdney, The Complaining Cow about perspectives of clients truth
Will you ever return to being a barrister?
Rob spoke briefly (strange but true!) about this and touched upon his charity work. He actually does a great deal and it is important to him.Rob Rinder talks to Helen Dewdney, The Complaining Cow about returning to being a barrister
Rob Rinder talks to Helen Dewdney about empowering peopleRob Rinder talks to Helen Dewdney about empowering people
Check back soon for the next part of the series of interviews where we talk more about Rob Rinder’s media career.
Be empowered to assert your consumer rights!
For more help, advice, tips, information and templates buy How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!
and 101 Habits of an Effective Complainer! (and see Rob Rinder’s review!)
- Talking Trading Standards – with Leon Livermore, former head of CTSI
- Civil Aviation Authority consults on dispute resolution
- Complaining customers warm to responsive companies
- Think before you press “send” in reply to a customer complaining
- CMA steps in where the CAA fears to tread