Peter Kay cancelled shows – your rights

Earlier today Peter Kay announced on Twitter that he was cancelling his 18 month tour due to unforeseen family circumstances.

Your rights if you bought tickets
From Ticketmaster
Ticketmaster was the official vendor for the live arena tour. It usually refunds tickets automatically including any service charges and it will make the refund to the card you used for payment.

From a third party seller
StubHub has a FanProtect service so it will refund you the total cost of your order. Seatwave also offers a full refund for cancelled events. Some secondary agents belong to the Association of Secondary Ticket Agents (ASTA) therefore following a code of conduct which includes refunding the full amount in light of cancelled events. Other secondary sites are not members so you will need to check the site for their terms and conditions.

From social media sites
If you have bought from a Facebook individual/group or a ticket tout you don’t have any rights because the contractual rights for a refund lay with them. Your only chance is if you can trace them and request that they refund you.

Timescales
You should be refunded from a seller within 30 days but providers may set their own deadlines if overwhelmed. Ticketmaster has said it will refund within 15 days.

Other ways to get a refund
Credit card. If you paid more than £100 by credit card you will be able to claim from the credit card company using Section 75 of the Consumer Credit Act

Paypal. You should be able to get a refund through their Buyer Protection scheme.

Debit card. You may be able to claim through Chargeback. Contact your bank regarding this voluntary scheme.

Telephone costs
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 traders cannot use a number that is charged at more than the basic rate for after sale enquiries. Numbers starting 084, 087, 090, 091 or 098 are non-geographic numbers. They have an Access Charge set by and paid to the benefit of the caller’s telephone provider and a Service Charge set by and paid to the benefit of the called party and their telecoms provider. They are banned for use in after sales customer services situations. If you have to ring one of these numbers ensure you get the cost of the call refunded. Please let me know in the comments if you have had to ring one of these numbers after sales in the comments below.

The Sun covered these costs in more detail. Peter Kay fans charged up to 62p per minute to call premium rate phone line to claim ticket refunds.

Administration costs
In theory you should get all he costs back but a third party seller may say that it still undertook the service and so is entitled to keep this amount. It is possible that this cost will be kept. Always check terms and conditions when using these sites, although you can try and argue unfair charges and contracts.

Consequential loss
Because there is a breach of contract (Consumer Rights Act 2015) you should be entitled to consequential loss such as travel costs or hotels that you may have booked. In this case there has been so much notice given that it is unlikely that you would have lost out on travel costs or not be able to get the costs of a hotel back. In the unlikely event that you have incurred other costs you should claim under the Consumer Rights Act 2015.

 

How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!

 

For more information, tips, advice, guidance and consumer laws explore the blog and GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!

 

 

 

 

 

 

 

Peter Kay cancelled shows Your Rights (1)

2 thoughts on “Peter Kay cancelled shows – your rights”

  1. So many consumers don’t know their rights and how to get redress in situations like these. Thanks so much to your colleague for doing the research and for giving us such valuable pieces of information.
    Whatever Peter Kay’s reason for cancelling the shows, I hope people don’t have a go at him personally and I hope those who sold the tickets, respect the rights of consumers to having their money back without much hassle.

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