Posts Archive

2021 • 2020 • 2019 • 2018 • 2017 • 2016 • 2015 • 2014 • 2013 • 2012

2021

April 12th : The Complaining Cow talks to Rob Rinder – exclusive interview series Part 1
April 6th : Talking Trading Standards – with Leon Livermore, former head of CTSI
March 18th : Civil Aviation Authority consults on dispute resolution
March 10th : Complaining customers warm to responsive companies
March 4th : Think before you press “send” in reply to a customer complaining
January 29th : Buying from Europe? Import changes made it a whole lot more complicated and costlier!
January 12th : Williamson gets an F for trying to incite complaints against schools

2020

December 30th : 10 top tips and consumer advice regarding Xmas returns during the pandemic
December 16th : CMA steps in where the CAA fears to tread
December 14th : Boxing Day – Holiday or shopping day?
December 1st : Debenhams – elevator going down – what are your consumer rights
November 24th : Christmas shopping in a lockdown – how to avoid the unethical online giants
November 17th : How to build confidence in your home improvement project
November 16th : Are online shops delivering the goods?
November 13th : Tesco fails to deliver – on delivery slots!
November 12th : 10 Top tips for avoiding complaints and managing them
November 6th : Vote with your feet does boycotting work?
October 22nd : Ryanair tops CAA refund complaints
October 21st : The Art of reviving the great British High Street
October 9th : Build your brand through Trust, Ethics & Sustainability
October 8th : Bringing customer service to the Boardroom
October 7th : CAA launches consultation and tells no-one…
October 7th : International Ombuds Day
October 7th : How to celebrate and recognise your customer service heroes
October 6th : Where are your customer service skills? How do you improve them?
October 5th : Know your customer
September 24th : ICO fines fail to stop SMS spammers
September 22nd : Regulator slowly, finally makes moves to resolve major insurance market issues
September 7th : Bye bye Dave Lewis – every little helped!
September 4th : How to save money on insurance and beat the tactics used to make you renew
August 31st : Did Eat Out to Help Out really help out?
August 27th : John Lewis, never knowingly underpaid? (except staff)
August 22nd : Clean up your act or get wiped out
August 17th : How to ensure a stress-free building project
August 7th : How has COVID-19 impacted consumer complaints?
August 3rd : Fast and Cheap Fashion – Who pays the Price?
July 31st : Civil Aviation Authority (CAA) gets new Chairman
July 21st : 3 More habits of an effective complainer
July 6th : First Direct CEO quits in surprise move
July 3rd : Don’t get stung by your kids’ in-app spending
July 2nd : Can’t find a company email address? Here’s how to get it!
June 26th : “Ben and the Bug” takes to the small screen
June 23rd : From lockdown lows to High Street highs – a return to shopping at last?
June 4th : 3 Complaint handling frustrations & 3 ways to resolve them
May 26th : COVID-19 scams – How to stay safe
May 20th : Getting help for Coronavirus cancellation claims and shopping
May 19th : Online shopping – know your rights during the pandemic
April 26th : Don’t get tied in knots over wedding cancellation
April 17th : Coronavirus and travel – who’s taking advantage?
April 13th : Travel in the time of Coronavirus – Your rights explained
April 11th : Coronavirus related cancellations and postponed events, your rights
April 6th : Stay home and save lives
March 25th : Social distancing: The credibility and equality gaps
March 16th : Coronavirus COVID-19 rights, refunds, reschedules
March 6th : How will Coronavirus affect my travel plans?
March 5th : Flybe grounded: What are your rights now?
February 28th : Royal Mail fails to deliver on service as stamp prices rise
February 24th : All you need to know when you have been refused credit
February 14th : Don’t get penalised for being loyal to your telecoms provider
February 12th : 3 more habits of an effective complainer
February 5th : Family Court: How to be a victor not a victim
January 29th : How will the Coronavirus affect my travel to and from China?
January 17th : Habits of an effective complainer – a few suggestions!
January 10th : High-stakes ransom game as Travelex remains down for more than a week
January 9th : Whirlpool plays dirty on washing machine refund saga
January 8th : Three out of five stars for CMA’s action so far on fake reviews?

2019

December 18th : The Whirlpool Washing Machine whitewash
December 17th : 101 Habits of an Effective Complainer. New consumer guide
December 11th : Habits of an effective complainer – Tips 7, 8 and 9
November 19th : How to save money when shopping for Christmas and in the sales
November 13th : Habits of an effective complainer – Tips 4, 5 & 6
October 17th : From Three to Zero – the network that’s a notwork
October 16th : Manners? Do they matter in business?
October 7th : Three consumer pet hates and how to resolve them proactively
September 30th : Habits of an effective complainer – Tips 1, 2 and 3
September 23rd : Thomas Cook collapse – your rights on your holiday booking
September 20th : Thomas Cook on the cliff edge
September 16th : The complaining habits of public figures – Brad Burton
September 13th : Whirlpool gets proactive about recalls – At last!
September 11th : Which? survey reveals the highs and lows of airport performance
September 3rd : How to exceed customer expectations and why you should do it
August 23rd : Ryanair descends to new lows in customer service ratings
August 12th : The complaining habits of those in the consumer world – James Dodkins
August 9th : Calling all CEOs: please read emails from your customers and learn about your own business
August 5th : How to complain about financial institutions
August 2nd : The journey ends – Malvern Group travel company goes under
July 29th : The complaining habits of public figures – Octopus CEO Greg Jackson
July 23rd : Complaints: An irritation or an inspiration?
July 17th : All you need to know about unsolicited goods
July 12th : Thomas Cook rescued from debt doom
July 12th : Two sides of the same coin?
July 10th : Whirlpool FINALLY undertakes full recall of tumble dryers
July 10th : Customer service goes down, complaints are going up
July 1st : How to complain about furniture and gain redress
June 24th : The complaining habits of public figures and people on the consumer world – Georgie Frost
June 17th : What will happen to consumer rights after Brexit?
June 15th : The complaining habits of public figures and people on the consumer world – Caroline Wayman FOS CEO
June 13th : All the laws and regulations you need to make a complaint about almost anything
June 12th : The Government orders full Whirlpool tumble dryer recall – at last!
June 6th : What is a warranty, a guarantee and what are my consumer rights?
May 28th : Am I a complaining cow?
May 13th : All you need to know about your consumer rights and travel
May 7th : The complaining habits of public figures – Andy Webb
May 3rd : Could better customer service have prevented Debenhams decline?
April 30th : Ofcom says firms need to “up their games” in complaints handling
April 29th : Why CEOs should have a presence on social media
April 23rd : The complaining habits of public figures – Shep Hyken
April 11th : The complaining habits of public figures – Tim Johns
April 6th : ‘Serial returners’ hit by new ASOS policy
April 4th : The complaining habits of public figures – Adam French Consumer Rights Editor Which?
April 1st : How to complain about a second hand car
March 28th : The complaining habits of public figures – James Daley MD Fairer Finance
March 25th : All you need to know about car purchasing, financing and garages
March 21st : Avoiding a right Royal Fail at the Royal Mail
March 21st : Why and how your company should have a presence on Twitter
March 18th : The complaining habits of public figures – Paul Lewis financial journalist
March 13th : Carphone Warehouse mis-selling results in FCA fine for over 29m
February 27th : ASA bans BT advert as misleading (not for the first time)
February 25th : How to complain about food in restaurants, deliveries, take aways, and hotels! (and from stores!)
February 19th : Is a penny on a garment enough to tackle environmental issues?
February 5th : Cuts in Tesco staff will mean worse customer service
January 30th : Ombudsman systems needs urgent shake-up, says Parliamentary Group
January 28th : What you need to know when using an estate agent
January 21st : How to complain about train journeys (or the lack of them!)
January 8th : Guide to saving money when getting to the airport

2018

December 17th : Spa customer service treatment with a smile – even when things go wrong…
December 6th : Affected by O2 network downtime issues – your rights to redress
November 25th : 5 myths about Ombudsman providers busted
November 22nd : Christmas is coming… are online retailers getting fat?
October 29th : Complaining about goods and services – all you need to know
October 17th : Not such an Easylife customer service
October 8th : Flying in the face of poor customer service
September 28th : CAB launches super-complaint into penalising loyal customers
September 27th : All you need to know about the Package Travel and Linked Travel Arrangements 2018
September 17th : Ryanair in fresh misleading information claims
September 4th : Case study: Tesco and a consumer champion
August 28th : Why motor legal protection is a rip off and the free alternative
August 23rd : Landing in court with Ryanair (what you need to know about airlines and ADR too!)
August 16th : Template for fast food delivery refunds
August 14th : Homebase customers – what you need to know
July 21st : Virgin on the ridiculous – UKTV dropped. Your RIGHTS!
July 19th : Passengers doubly likely to be delayed on flights will need double the help!
July 16th : Tesco Christmas in July
June 26th : How to give your family and your wallet a holiday
June 25th : Should Lush stick to selling soap?
June 19th : Don’t let shopping online become a “rip off”
June 7th : VISA outage – what you need to know
May 26th : 9 supermarkets scrutinised – costs of packaged v loose items
May 25th : Privacy watchdog fails on fines for data protection breaches
May 22nd : Transport for London unmoved on issue of equality
May 9th : Foreign Office in epic fail on passport validity information
May 2nd : How to make sure your wedding goes royally well…
April 26th : Whirlpool – The tumble dryer story without the spin
April 24th : Ten ways GDPR will help consumers
April 20th : How to prevent problems when booking a holiday let (plus what to do when things go wrong)
April 5th : All you need to know when an event is cancelled
March 26th : 7 consumer rights misconceptions (and what they are really)
March 6th : Your rights if your water supply has been interrupted
March 5th : Left out in the cold by a rail company? Your rights
March 3rd : Freezing energy problems? Your rights all you need to know
February 28th : Government and regulators continue to fail on resolving consumer disputes
February 21st : 5 ways how not to use Twitter to complain (and 5 ways how you should)
February 1st : Taken for a ride. Passenger complaints are up (& how you can get redress)
January 29th : Tasty solutions for food delivery troubles
January 22nd : Energy ombudsman shows how to keep heat on your supplier
January 12th : Don’t get blue this Monday, get away from it all…
January 9th : Credit card fee changes: The hidden impact on small businesses & consumers
January 8th : Bite back at Apple

2017

December 27th : Don’t gobble rancid Tesco turkey. Know your rights
December 27th : What to do with the ghost of Christmas Present?
December 21st : How to look a gift horse in the mouth…
December 15th : Harrods customers try to bag a bargain – but can they keep it?
December 14th : Are you on the right track with your Christmas train travel plans?
December 13th : Peter Kay cancelled shows – your rights
December 11th : Bright ideas for complaining about Brighthouse (& avoiding them in the first place!)
December 6th : Keeping the festive cheer in Christmas shopping
December 4th : Whirlpool/Hotpoint/Indesit shows contempt for tumble dryer customers
November 30th : Tesco doing more than their “Fare Share”?
November 28th : Think before you sign – top 10 tips for saving on subscriptions
November 15th : The Advent of Folly
November 10th : Make Light Work of Black Friday
November 9th : How to challenge terms & conditions (even those you’ve agreed)
November 1st : Rail Ombudsman is finally coming down the tracks – consultation closing soon
October 30th : Your rights when your hotel overbooks
October 20th : Mobile phone companies called out for overcharging loyal customers
October 17th : Reverse advent calendar campaign
October 11th : How to save money on your car insurance
October 6th : Ofcom call for better broadband speed honesty
October 4th : Argos caught out again – this time for race discrimination in toy pricing…
October 2nd : Monarch – all you need to know (situation, rights and refunds)
September 28th : Argos caught playing around with toy prices
September 18th : Ryanair flies into oblivion
September 11th : Where there’s blame there’s a claim (even when there isn’t?) Food poisoning complaints
September 7th : All you need to know about tax free childcare/30 hours funding
August 30th : Back to school cheaper than ever (& how to make the most of it)
August 29th : Quick guide for all you need to know about PPI claims
August 26th : Plane greedy – Are airlines holding families to ransom?
August 14th : Taking Control: understanding bailiff rights
August 7th : Ambulance chasers hit a brick wall
August 3rd : Information Commissioner encourages disclosure of fire safety information in light of the Grenfell Tower tragedy
July 26th : 24 top finance blogs (saving, making, investing, tips & more)
July 17th : Your rights and how to complain about ferries and cruises
July 6th : The Retail Ombudsman is no more
July 3rd : Tesco insect in raspberries!
June 19th : All you need to know about credit score rating
June 13th : Mobile operator Giff Gaff makes big gaffe by hiking roaming charges
June 12th : Airline compensation rates and claim letter template
May 28th : BA powercut debacle: Airline keeps passengers in the dark about their rights
May 22nd : The customer is still the boss. Interview with the new Tesco Chief Customer Officer
May 11th : Preventing and complaining about nuisance calls and Ofcom’s record fine
May 10th : What to do when ripped off by a hotel
May 2nd : 13 false economies exposed & 13 ways to not fall foul!
April 18th : Everything a student needs to know about complaints to colleges and universities
March 27th : When the social media team turns anti-social…
March 24th : It’s payback time for broken broadband
March 22nd : Plusnet gets a “minus” – and a big fine – for incorrect billing
March 15th : Celebrate World Consumer Rights Day by shopping smarter online
March 13th : Casual sexism is alive and kicking in UK boardrooms
February 15th : Useful Complaining Information!
February 13th : Everything you need to know about complaining about car hire
January 29th : Everything you need to know about financing your car purchase
January 27th : Rail delay compensation – Light at the end of the tunnel?
January 21st : Customer Satisfaction is up – but so is the time customers take to get issues resolved…
January 19th : EEnormous bills, Ofcom fine and how to complain about incorrect bills
January 10th : Will your Gift Cards keep on giving?
January 4th : Christmas presents, returns – your rights

2016

December 22nd : Looking a Gift Card in the mouth?
December 20th : Tesco on track to increase fake farms
December 9th : Supermarkets: The good, the bad and the ugly
November 30th : Don’t let faulty electrical products give you a customer service shock
November 28th : How to spot and avoid a fake electrical purchase
November 20th : 10 Top Tips for getting the best from Black Friday
November 14th : How to keep the “Happy” in Christmas shopping
November 8th : Exploding Samsung Galaxy Note 7 – What are your rights in the UK?
November 7th : UK’s first class action on behalf of mobility scooter users
November 2nd : Ongoing Ombudsman Omnishambles
October 26th : Vodafone fined £4.6m for breaches of consumer protection laws
October 20th : The Ombudsman Omnishambles continues… Even on Conflict Resolution Day…
October 17th : How not to get fobbed off by a garage (and what to do if you have been!)
October 5th : BA flies in the face of consumer law and decency
October 1st : Full steam ahead to a better consumer deal for Rail passengers
September 30th : International Day of Older Persons: Treat older customers properly & fairly
September 26th : Everything you need to know about Payday loans
September 15th : The Complaining Cow interviews Tesco bosses Dave Lewis & Matt Davies
September 6th : How not to pay a charge made after transaction (and why!)
September 2nd : Fake Farms – A bad country smell that won’t go away…
August 26th : Found me from Jeremy Vine Show?
August 22nd : All you need to know to make a complaint about energy
August 17th : Holding the DWP to account and how to complain when your benefits go wrong
August 1st : Quick guide to lost, delayed and damaged luggage – your rights
July 11th : How to complain about a non/late delivery
July 4th : All you need to know about complaining to telecom providers
June 22nd : Ombudsman Omnishambles: New report exposes serious failings in ombudsman approval and oversight
June 21st : What did the EU do for consumer law?
June 17th : All you need to know when your phone/energy bill is wrong
June 6th : Retailer in administration – your rights
May 22nd : All you need to know about roaming charges
May 6th : Stronger consumer rights against rail companies delayed again
May 4th : Sainsbury’s profits wounded in supermarket price war
May 2nd : All you need to know about booking/complaining about holidays/flights/travel
April 26th : Tesco reduce Clubcard loyalty offer?
April 25th : 9 ways that the high street and small biz are being killed
April 18th : When SE leaves your elderly aunt without adequate heating for 11 days…
April 13th : Tesco results show “every little helps” but “it could do so much more” says consumer champion
April 11th : A slight change of MOOd for the Complaining Cow
April 4th : Ask the Ombudsman: Kevin Grix CEO Dispute Resolution Ombudsman & The Furniture Ombudsman
March 18th : All you need to know about product recalls
March 13th : Support the NHS challenge Hunt in judicial review
March 3rd : Who’s bothered about Ts and Cs ?
February 29th : Is that gift voucher useless? 7 things you need to know
February 22nd : Dodgy tumble dryers – your legal rights & what to do
February 19th : Links if you came here from hearing me on The Jeremy Vine show!
February 19th : Latest Asda figures show weaknesses in sales and customer services
February 17th : Britain – a nation of complainers
February 15th : Truth & lies behind #juniordoctorsstrike (& what you can do)
February 8th : The Small Claims Court process made simple
February 1st : The 15 top things other public transport users do that annoy us revealed
January 25th : Why you should write not ‘phone to complain effectively
January 22nd : Make sure your holiday in the sun doesn’t burn a hole in your pocket
January 18th : Does Sports Direct treat customers as badly as staff?
January 10th : How to provide great customer service (when things go wrong)
January 4th : 6 Top Tips for problems with builders/ painters & decorators

2015

December 25th : 12 Top Tips for shopping in the Christmas Sales!
December 20th : How to get back bank charges
December 11th : Christmas shopping all wrapped up with Ten Top Tips
December 7th : Ofgem Standards of Conduct and Quality Standards
December 2nd : Tesco takes flak in the battle of the Christmas adverts
November 24th : Press Release: Consumer Champion brings light to Black Friday
November 20th : Found me from Jeremy Vine show?
November 16th : How to be smart when using a garage
November 11th : Putting an End to Misleading Prices Guest Post by Which?
November 9th : A guide to credit and debit cards and the Consumer Credit Act 1974
November 2nd : National Consumer Week 2nd November 2015
October 26th : 6 facts you should know about direct debits
October 23rd : Consumer champion says “Know your EU rights”
October 22nd : Rip Off Britain appearance and information
October 19th : How to complain when booking a service based in the EU
October 12th : Your energy and your rights – what you should know
October 4th : How to take charge of your home removal
September 25th : What you need to know about the Consumer Rights Act 2015 digital content
September 19th : Supermarkets’ ‘Most Annoying’ Habits Revealed
September 17th : ECJ ruling on flight delays: Consumer champion warns against third-party claim firms
September 14th : How to complain about your noisy neighbours!
September 7th : How to take charge of council parking tickets
September 3rd : The Complaining Cow releases new edition of bestselling consumer rights guide
September 1st : A Guide to the Consumer Rights Act 2015
August 24th : Do Morethan just comparison websites for insurance quotes!
August 17th : Alternative Dispute Resolution: What it all means
August 10th : 5 Top Tips to prevent builders/painters/decorators problems
July 31st : What to do when your flight is delayed – the full guide
July 24th : Why use the Financial Ombudsman?
July 20th : Car buyers alert: how not to get fobbed off
July 13th : Complaining effectively is child’s play (usually)
July 9th : Ombudsman Omnishambles
July 6th : How to protect yourself when using an estate agent
June 29th : The loves and hates of the self service checkout
June 26th : Tesco figures show that listening to customers pays off
June 22nd : 15 Great words to use in complaints
June 8th : How to get answers from Government & other public bodies
June 1st : Mis-sold a contract? How to get out of it
May 18th : All you need to know about comparison websites
May 11th : How to complain about broadband speeds/service interruptions
May 7th : Audi reneges on free dinner offer
May 4th : Are you supermarket loyal?
April 27th : How to complain about your neighbour’s trees and hedges!
April 3rd : 6 ways the CEO screws up!
April 3rd : Sainsbury’s nectar turns sour
March 30th : Warning about insurance procedures
March 22nd : Government hushes up critical consumer and trading standards reports
March 14th : World Consumer Rights Day 15th March 2015
March 9th : Court fees rise up to 600%
March 2nd : How to end 3 problems with your mobile ‘phone (& get your money back)
February 17th : How to complain about buses
February 9th : Everything everyone needs to know about call centres
February 2nd : A Guide to The Consumer Protection from Unfair Trading Regulations 2008
January 25th : Email the CEO!
January 14th : Being a Tesco Taster
January 14th : The Complaining Cow’s history with Tesco
January 5th : The essential knowhow regarding medical care when you book a holiday!

2014

December 22nd : The top 10 tips for winning in the sales
December 11th : Complaining is good for your health!
December 2nd : The Complaining Cow v Tesco CEO & Executive Team
November 17th : How to complain about an item over a year old
November 5th : GHOTW CEO insinuates all reviewers and complainers are freeloaders oh and it’s okay to overcharge too!
November 3rd : How to complain about a dry cleaners
October 20th : The Complaining Cow Meets New Tesco CEO Dave Lewis
October 12th : Fewer than 45% of People in the UK Use their Consumer Rights
October 4th : The Acts of law protecting you from poor service & faulty items
September 23rd : The Complaining Cow and Rip Off Britain
September 15th : Everything you need to know about your water supply
September 8th : How to deal with JD Sports poor customer service
September 1st : Unsolicited goods your rights
August 26th : 10 Types of complainer which one are you?
August 17th : Your rights, mail order, online and deliveries
August 12th : The ultimate guide to complaining when eating out
August 6th : 7 Common fob offs that companies use to not give refunds!
July 28th : How to use the Misrepresentation Act 1967
July 21st : The Real Reason Tesco Clarke Was Pushed!
July 21st : The minimalist guide to complaining about your holiday
July 13th : How to complain about letters and parcels
July 7th : Why you suck at gaining redress (and what to do about it)
June 30th : Supermarkets discontinue products. WHY?
June 23rd : 11 Rants to Improve Bras! (Or 11 Effective Ways Bra Manufacturers Could Make More Money!)
June 16th : How, When and Why do you Complain or don’t you?
June 10th : The Complainers Giving Complainers a Bad Name?
June 9th : The Consumer Rights Directive 2013 Improve Customer Rights
June 2nd : Not got the holiday you booked? What to do
May 20th : Is social media an effective method for complaining?
May 12th : What happens when a business doesn’t prepare for a promotion
May 6th : Consumer reviews pros, cons and who uses them?
April 28th : Insect Found in Tesco Rice Named Philip After CEO
April 22nd : Small Claims Court Fees Rise
April 9th : The Complaining Cow Meets The CEO With Common Sense at AO
April 7th : How to beat Uncle Tom Cobley’s customer service
March 28th : How to take charge of your energy bills
March 18th : How to use Section 75 of the Consumer Credit Act 1974
March 11th : How to write a letter of complaint
March 5th : 3 Simple Steps to Gain Compensation for Train Delays
February 14th : Beware of Warning Labels!
February 10th : How to Get an Extra 3 Hours on Your Holiday!
February 3rd : This Isn’t Just Praise, This is The Complaining Cow’s Praise
January 27th : Kelloggs Strawberry Scam?
January 21st : The Complaining Cow Meets Iain Duncan Smith #IDSfail
January 13th : Warning: How not complaining drives up fat cat profits!

2013

December 17th : Once upon a parking ticket…
November 25th : How To Be Beaten By Power Rangers
November 4th : 7 Questions you should ask yourself if you don’t complain!
October 2nd : How your customer service CAN win over The Complaining Cow (Yes, it CAN be done!)
September 18th : How to get the cream (without being a clot!)
August 21st : Victory in latest Complaining Cow V Tesco Battle
August 4th : The Complaining Cow Battles With Tesco Again
July 23rd : The #Tescofail Saga Ends. (Until the next one)
July 9th : The Complaining Cow V Tesco Update #Tescofail (again)
June 10th : The Complaining Cow v Tesco #TescoFail!
May 16th : How to ensure banks don’t break the Misrepresentation Act 1967
March 18th : How to increase a bank’s offer of redress
March 4th : 1 little Known Fact You Need to Know When Your Gas is Cut Off!
February 1st : The Great Insurance Hoax
January 3rd : How to Win When EasyJet’s Customer Service Fails

2012

November 12th : BHS customer care mistakes which made it look like it didn’t care!
November 5th : Can We Really Trust the BBC to Bring us Real Experts?
October 30th : Scare the Trick or Treaters The Complaining Cow way!
October 7th : When flowers aren’t delivered: What to do
August 30th : Sainsbury’s Justin King shows how to care for customers
July 30th : Smart Car not smart enough for this Cow! Gaining redress for faulty new car)
July 12th : Tesco – Phillip Clarke is no Sir Terry Leahy
July 3rd : To complain or not complain

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