Research Reports by Helen Dewdney, The Complaining Cow

ADR/Ombudsman reports

Helen Dewdney is an investigative journalist who has written three comprehensive reports.

Marcus Williamson is a journalist and the editor of co authored the reports with Helen Dewdney.


Report cover CDRL, CTSI, CAA, OA, Dean Dunham,

Report cover CDRL, CTSI, CAA, OA, Dean Dunham,







Ombudsman Omnishambles: Serious unresolved issues affecting
the operation of the ombudsman ADR
system in the UK. 22 June 2016.

The follow up to this report: More Ombudsman Omnishambles: The UK ADR landscape.
20 months on… 28 February 2018.

Further investigation work on Alternative Dispute Resolution (ADR)

The reports outline the state of ADR provision in the unregulated sectors within the UK. They include details of providers and their areas of operation, with a particular emphasis on the use of ombudsmen.

Both the reports detail and criticise a number of failings by relevant approval bodies alongside a number of Alternative Dispute Resolution providers. Recommendations made in the reports would alleviate some issues and prevent others. There is a summary of the first report in the second one.

Fire Whirlpool The tumble dryer story without the spin


Whirlpool The Whole Tumble Dryer story without the Spin. 25 April 2018.




On 23 November 2015 Whirlpool issued a warning regarding 113 different models of tumble dryer due to risk of fire. Since then, there were fires, injuries, possible deaths and product recall research. Further, there was a working party, court cases, questions in Parliament, widespread criticism of Whirlpool and the Government by individuals and consumer groups.

The whole story up to 25 April 2018 is detailed and put together all in one place.  The report highlights the results of several Freedom of Information Requests made by Helen to Government departments and Peterborough Trading Standards. It also includes contradictions,  London Fire Brigade statistics and recommendations, research and investigations.

Books by Helen Dewdney

Complaining Cow BooksHow to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!  For masses of information, tips, guidance, laws and regulations and templates to ensure you are never out of pocket again!

101 Habits of an Effective Complainer. Although written in an easy-to-read and light-hearted style, 101 Habits provides readers with the confidence to complain effectively, improving the way people make complaints, so as to get the results they want.