Helen is a breath of fresh air, standing out from other speakers in the sector! Her experience, knowledge, originality and approach to both speaking and customer experience is distinctive. Always unforgettable with an explosion of boundless and unstinting energy, Helen is exceptional in how she captures and entertains audiences. Bringing creativity, participation and improvisational methods to presentations, she is resourceful and sharp. There never fails to be a special sparkle to topics when Helen starts!
Through her fun and powerful storytelling, audience involvement and inspirational content, she informs, educates, enthrals and empowers. With simple, but formidable gusto she bounds around and commands the stage.
Helen is a credible and authentic expert in consumer matters and is frequently seen in the media covering the latest consumer issues. She is widely known for her no-nonsense, direct style and unorthodox attitude to conveying visionary messages.
An established consumer champion, columnist, author and blogger, Helen supports companies though transformation and continual improvement. Regularly hearing from consumers, she is uniquely positioned to gain insights of customer perspectives and needs. She uses these to help businesses reduce reputational and financial risk. Demonstrating how you can increase sales by retaining customers and turning them into loyal superfans, Helen will have you rushing to put what you learn into practice. You’ll be receiving great reviews and referrals to grow sales pretty soon after listening to Helen.
Available to speak at events, conferences and business training events, Helen enjoys bringing innovation, ideas and entertainment to the masses!
“If complaining is an art form, Helen Dewdney is Rembrandt.” Rob Rinder, barrister, presenter and journalist.
- Consumer rights.
- How to increase sales through superfans.
- Business lessons through story telling.
Helen is able to talk on a number of topics. For example she is able to speak on how to complain effectively, how to be assertive and consumer rights in particular sectors or more generally.
3 top take- aways:
- Consumer rights knowledge.
- Empowerment to assert your consumer rights.
- How to approach a complaint effectively to get redress.
It is widely accepted that it costs at least 5 times as much to gain a new customer as it does to retain one. With this in mind it makes sense to put resources into customer services.
Topics can cover; Top 10 customer service frustrations and solutions, How to turn customers into superfans who rave about you in reviews and refer more people to you, How to exceed expectations, Treating customers as individuals and vulnerable customers and a combination of these things.
top take- aways:
- Techniques to re evaluate customer service.
- Ways to reflect on current correspondence with customers and improve it.
- Approaches to handling complaints so that customers still rave about you.
Business lessons through improvised presentations
Ava and the Aliens.. and some dogs.
This innovative session will be mostly improvised and will depend wholly on delegates’ contributions. In this unique interactive session, and unknown to the audience until Helen starts, some of the audience will name their dogs with one characteristic. Helen will weave the dogs and their traits into a performance that is captivating, entertaining and thought-provoking.
Following the storytelling, the session will provide top-tip lessons for customer service which can increase loyalty and sales.
3 top take- aways:
- The importance of storytelling with quick wins on how to create stories.
- The significant impact on customers when you include or exclude them.
- How not conforming and taking risks makes for change and can increase sales.
You can see more on Helen on her About page.
Helen in action
Helen is regularly invited to speak at the Westminster Business Forum on consumer issues, such as Alternative Dispute Resolution, due to her work with Marcus Williamson on the reports Ombudsman Omnishambles and More Ombudsman Omnishambles.
Further information about Helen Dewdney and contact
Please enquire for further details and costs.
Discounts are available for charities. Please contact email@example.com
Helen also works with businesses and you can see more at Services.