Template for fast food delivery refunds

How to complain about fast food deliveries – with this template

Fast food deliveries and your consumer rights

Like your deliveries? But like them hot and on time?! Well, you are legally entitled! Consumer Rights Act 2015 says services must be carried out with reasonable skill and care.

picture of Chinese takeaway food laid out on plates on table

Tasty solutions for food delivery troubles gives you more information about your rights and what to do when you have a problem with your delivery.

Template letter of complaint about fast food

The below is a template you can use when complaining about the delivery which should get you results! How to write an email/letter of complaint to ensure a refund right here!

 

Pizza Your 'fast' food was cold or late to your plate? Well here's our hot refund template...i

Dear xxx

On the (insert date) at (insert time) I ordered (insert details). I was informed that the delivery would be with me at (insert time). However, the order arrived at (insert time), a delay of (insert length of delay). I paid (insert amount paid).

Firstly, under the Consumer Rights Act 2015, services should be carried out with information given verbally or in writing to the consumer which is binding where the consumer relies on it. Any service must be carried out within the agreed time. Secondly, The Consumer Protection from Unfair Trading Regulations 2008 (amended 2014) prohibit trading practices that are unfair to consumers. There are bans on specific practices including Misleading Practices. I expected the delivery to take (insert length of time) and the delay was significant. Therefore I am legally entitled to redress for this delay.

Should I not receive a satisfactory response I will not hesitate in taking the matter further. This will include, but not be limited to, informing Trading Standards and writing about my experience on relevant review websites.

I look forward to receiving a response within 7 days.

Yours sincerely/faithfully (delete as appropriate)

Further help with delivery complaints

For problems with other kinds of deliveries see Your rights, mail order, online and deliveries

See Top 20 Tips How to Complain!

book Logo cartoon cow at a laptop of book cover. How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!

 

For more templates, information, advice, tips and consumer rights GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!

 

 

 

 

 

 

 

 

 

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