Like your deliveries? But like them hot and on time?! Well, you are legally entitled! Consumer Rights Act 2015 says services must be carried out with reasonable skill and care.
Tasty solutions for food delivery troubles gives you more information about your rights and what to do when you have a problem with your delivery.
The below is a template you can use when complaining about the delivery which should get you results!
On the (insert date) at (insert time) I ordered (insert takeaway). I was informed that the delivery would be with me at (insert time). However, the order arrived at (insert time), a delay of (insert length of delay). I paid (insert amount paid).
Firstly, under the Consumer Rights Act 2015, services should be carried out with information given verbally or in writing to the consumer which is binding where the consumer relies on it. Any service must be carried out within the agreed time. Secondly, The Consumer Protection from Unfair Trading Regulations 2008 (amended 2014) prohibit trading practices that are unfair to consumers. There are bans on specific practices including Misleading Practices. I expected the delivery to take (insert length of time) and the delay was significant. Therefore I am legally entitled to redress for this delay.
Should I not receive a satisfactory response I will not hesitate in taking the matter further. This will include, but not be limited to, informing Trading Standards and writing about my experience on relevant review websites.
I look forward to receiving a response within 7 days.
Yours sincerely/faithfully (delete as appropriate)
For more templates, information, advice, tips and consumer rights GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!